Director of Digital & Enterprise Analytics

We have been awarded the “Most Loved Workplace”! At Metro Bank, people come first – our culture is all about bringing the best out in our colleagues, and making sure everyone feels valued, respected, seen and included. We strongly believe in a diverse and inclusive workplace and to find the very best person for the job, we always look across a wide range of diverse communities.

What you will do:

1. As the Director of Digital and Enterprise Analytics, you will take ownership of the customer facing digital channels and their strategy across retail, SME, corporate and commercial customers ensuring they deliver their revenue, service and risk requirements.
2. Deliver and maintain a core data reporting capability to all areas of the organisation including reg reporting, credit risk, finance, and products.
3. Embed data into the way the Bank manages its channels and use insights to support business decisions.
4. Focus on customer behaviours, to anticipate needs and further develop the range of digital services.
5. Develop a strategy for the Bank’s customer facing digital channels in collaboration with our Product and Proposition teams to deliver future growth.
6. Influencing and driving the use of data across the organisation, improving the way in which data is collated, designed, stored and used to make decisions.
7. Responsible for the trading performance of the channels and for the growth in revenue generation and usage of the digital estate, increasing users and transaction volumes and creating fans.

And… we are a bank so risk is a part of everything we do. We love people who take responsibility, do the right thing for customers, colleagues and Metro Bank and have the ability to call out any concerns.

What you will need:

1. You will have experience working in a digital, data or product leadership role in an agile organisation.
2. Strong understanding of statistics, structured and unstructured data analysis, predictive modelling techniques and data visualisation as well as good command of emerging methodologies like Artificial Intelligence (AI).
3. Must be well versed in using Data to analyse and solve complex problems.
4. Core understanding of banking digital channels, technologies and best practice in how to use data to make a difference to customers.
5. Knowledge of developments digital channels within retail and commercial banking.
6. Excellent stakeholder management experience to drive change.
7. Experience of building, managing and developing a collaborative team.
8. Understand the risks associated with your job and what that means for you, Metro Bank and all our stakeholders.

Our promise to you…

1. We will make sure that you are well-rewarded by providing you with a competitive salary, discretionary annual bonus, and a wide range of benefits, including generous holiday allowance, attractive pension scheme, healthcare, life assurance, and a number of colleague discounts!
2. We will give you the training to ensure you succeed in your role and plenty of internal opportunities to progress your career (around 40% of our recruitment comes from internal promotions!).
3. We are also all about balance so most of our jobs offer the opportunity for hybrid working built around your role and home life, wherever possible.

Diverse teams really are the best teams. We know that candidates (especially women, research tells us) may be put off applying for a job unless they can tick every box. We also know that ‘normal’ office hours aren’t always doable, and while we can’t accommodate every flexible working request we are happy to be asked. So if you are excited about working with us and think you can do much of what we are looking for but aren’t sure if you are 100% there yet… why not give it a whirl? Please note that sometimes we may close a job earlier for applications if we are inundated with amazing candidates.. Good luck!

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