Metro Bank Plc is seeking a Customer Relations Assurance Specialist to provide independent oversight of complaint handling with outsourced partners. You will help ensure fair customer outcomes, regulatory compliance and high-quality resolution.
You'll monitor performance, review standards, identify risks and drive improvements. The role involves coaching, reporting, and collaboration with suppliers to maintain regulatory standards and strong governance.
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Complaint Assurance & Risk Specialist (Hybrid) employer: Metro Bank Plc
Metro Bank Plc is an exceptional employer that fosters a dynamic and inclusive work culture, where innovation and collaboration are at the forefront. As a Strategic Lead in Corporate & Commercial Credit Risk, you will benefit from extensive professional development opportunities while working in a fast-paced environment that values your expertise and contributions. Located in the heart of London, you'll enjoy the vibrant city life alongside a supportive team dedicated to driving success and excellence in banking.
