Commercial Relationship Manager

Location: South East London/ Holborn. 2 Days in Office.

At Metro Bank, we believe the best banking experience starts with people who genuinely care. We’re not just delivering banking services - we’re building trust through authentic connections. Here, our people come first; our colleagues are part of a team that values individuality, collaboration, and long-standing relationships. We are also all about balance so most of our jobs offer the opportunity for hybrid working built around your role and home life, wherever possible.

Responsible for liaising with and supporting our Commercial Customers with ongoing product services, whilst also supporting value-adding activities to ensure annual financial and risk objectives are achieved.

What you will do:

• You will complete Annual renewals and Credit Applications.
• You will process all EDD and High Risk ODDs and Requests for Information within the allocated timeframe, whilst also managing all low and medium risk ODDs relating to the team within the renewal dates.
• You will process all Covenants and Conditions Subsequent as they fall due and elevate appropriately with Credit if the covenants are not going to be met.
• You will gather information from the customer; assess, analyse and interpret financial information such as financial statements, management accounts, profit and loss statements.
• You will develop and maintain key relationships with other departments such as Credit, Lending & Securities, Lending Operations, Financial Crime Risk & Controls and Regional Teams.
• You will act with integrity at all times and set the tone as an advocate of Metro Bank, so as to be considered a role model for the Large Trading Business Team and Metro Bank when dealing with customers, intermediaries and colleagues.
• You will work with customers and new to bank customers, building relationships and opportunity spotting and delivery of support and services.
• You will deliver on personal financial performance objectives.
• And... we are a bank so risk is a part of everything we do. We love people who take responsibility, do the right thing for customers, colleagues and Metro Bank and have the courage to call out any concerns.

What you will need:

• You will be building AMAZEING relationships with customers by understanding and supporting them with all their banking requirements, through exceeding expectations.
• You will be passionate about providing unparalleled levels of service and convenience for customers, through the ability to work and learn quickly in a fast paced, professional and dynamic environment.
• You will have the ability to demonstrate credit, analytical and numerical skills.
• Knowledge of the commercial lending process, from start to completion.
• You will manage multiple responsibilities within a quick and ever changing environment with the ability to prioritise and negotiate constantly.
• You will have direct involvement with developing relationships both internally and externally at a range of different seniority levels.
• You will have a passion for our values, culture with a keen interest in our commercial customers and offerings.

Our promise to you…

We believe in “one in, one up” at Metro Bank, growing our own and promoting from within. That is why we are looking for YOU! An AMAZEING colleague to move into this FANtastic new role! We will make sure that you are well-rewarded by providing you with a competitive salary, discretionary annual bonus, and a wide range of benefits, including generous holiday allowance, attractive pension scheme, healthcare, life assurance, and a number of colleague discounts! We will give you the training to ensure you succeed in your role and plenty of internal opportunities to progress your career (around 40% of our recruitment comes from internal promotions!). We are also all about balance so most of our jobs offer the opportunity for hybrid working built around your role and home life, wherever possible.

Diverse teams really are the best teams. We know that candidates (especially women, research tells us) may be put off applying for a job unless they can tick every box. We also know that ‘normal’ office hours aren’t always doable, and while we can’t accommodate every flexible working request we are happy to be asked. So if you are excited about working with us and think you can do much of what we are looking for but aren’t sure if you are 100% there yet… why not give it a whirl?

Please note that sometimes we may close a job earlier for applications if we are inundated with amazing candidates. Good luck!