Commercial Banking Manager

Location: London. Circa 2 days in office. At Metro Bank, we believe the best banking experience starts with people who genuinely care. We’re not just delivering banking services - we’re building trust through authentic connections. Here, our people come first; our colleagues are part of a team that values individuality, collaboration, and long-standing relationships. We are also all about balance so most of our jobs offer the opportunity for hybrid working built around your role and home life, wherever possible.

What you will do

• Create and maintain a portfolio of Commercial Banking customers through business development and promotion of the Metro Bank brand and products.
• Build key relationships with internal stakeholders.
• Demonstrate ability to maximise the customer relationship whilst being compliant during customer interactions with awareness of Treating Customers Fairly (TCF).
• Make lending decisions to support Metro Bank’s business objectives whilst reinforcing the correct Metro Bank operational processes.
• Responsible for credit risk and financial crime risk of your portfolio.
• Generate new business and support retail colleagues in local Stores.
• Portfolio and relationship management experience.
• Track record of generating new business and hitting or exceeding personal and business objectives.

And... we are a bank so risk is a part of everything we do. We love people who take responsibility, do the right thing for customers, colleagues and Metro Bank and have the ability to call out any concerns.

What you will need

• Excellent communication and customer/client relationship management with the ethos of providing exceptional customer service.
• A self-starter, motivated to meet or exceed your own personal and business objectives.
• Ability to build rapport internally and externally.
• Sound knowledge of commercial banking.
• Detailed knowledge and understanding of the products we offer.
• Ability to understand and write credit papers to the required level.
• Awareness of financial crime and "what good looks like".
• Portfolio and relationship management experience.
• Track record of generating new business and hitting or exceeding personal and business objectives.
• Any other duties as required that reasonably fall within the role.

Our promise to you

We will make sure that you are well-rewarded by providing you with a competitive salary, discretionary annual bonus, and a wide range of benefits, including generous holiday allowance, attractive pension scheme, healthcare, life assurance, and a number of colleague discounts! We will give you the training to ensure you succeed in your role and plenty of internal opportunities to progress your career (around 40% of our recruitment comes from internal promotions!). Diverse teams really are the best teams. We know that candidates (especially women, research tells us) may be put off applying for a job unless they can tick every box. We also know that ‘normal’ office hours aren’t always doable, and while we can’t accommodate every flexible working request we are happy to be asked. So if you are excited about working with us and think you can do much of what we are looking for but aren’t sure if you are 100% there yet… why not give it a whirl?

Please note that sometimes we may close a job earlier for applications if we are inundated with amazing candidates. Good luck!