Business Risk and Controls Manager - Risk Partnership

At Metro Bank, we believe the best banking experience starts with people who genuinely care. We’re not just delivering banking services – we’re building trust through authentic connections. Here, our people come first; our colleagues are part of a team that values individuality, collaboration, and long‑standing relationships. We are also all about balance so most of our jobs offer the opportunity for hybrid working built around your role and home life, wherever possible.

What you will do:

• As a Change Risk Manager, you will partner closely with Technology and Change teams to provide expert risk insight, guidance, and effective challenge across the change lifecycle.
• Operating within the centralised Non‑Financial Risk function, you will support the design, implementation, and embedding of strong risk management practices across the bank’s change portfolio.
• Your work will help ensure that change initiatives are delivered safely, efficiently, and in alignment with the bank’s risk appetite.
• Embed the Change Risk Policy and Standards across all technology‑related change initiatives, ensuring consistent application and alignment with the bank’s risk framework.
• Establish a trusted Tech Risk Partnership Model, building strong, collaborative relationships with Technology and Change teams to provide early, constructive challenge on emerging change risks.
• Provide expert risk insight into major product change programmes by reviewing and challenging risk assessments, business cases, delivery approaches and proposed controls.
• Support Product related RCSA activities, contributing to the identification and assessment of key risks, control effectiveness, and potential emerging exposures across the change portfolio.
• Produce clear, high‑quality risk reporting, offering meaningful analysis on trends, themes, issues and cumulative product change risk to enable informed decision‑making, visibility of the bank’s control environment and support continuous improvement in non‑financial risk management.
• Participate actively in change governance forums and Product Governance ensuring decisions are risk‑aware, well‑evidenced and aligned to the bank’s risk appetite.
• Build risk capability across Technology and Change, coaching teams to strengthen their understanding of risk principles and helping embed strong, sustainable risk practices.
• Any other duties as required that reasonably fall within the job.

And… we are a bank so risk is a part of everything we do. We love people who take responsibility, do the right thing for customers, colleagues and Metro Bank and have the ability to call out any concerns.

What you will need:

• Experience operating in a fast‑paced environment, using initiative to solve problems and manage competing priorities.
• Experience in Technology change, risk management, or operational/NFR roles is preferable.
• Understanding of RCSA processes and control assessments.
• Strong analytical skills and the ability to challenge constructively.
• Excellent communication and stakeholder management skills.
• Ability to communicate risk concepts clearly and without jargon, supporting a positive and transparent risk culture.
• A collaborative mindset and passion / willing to roll up your sleeves and get involved where needed, doing the right thing, making a difference and improving risk practices.
• Understand the risks associated with your job and what that means for you, Metro Bank and all our stakeholders.

Our promise to you…

We believe in “one in, one up” at Metro Bank, growing our own and promoting from within. That is why we are looking for YOU! An AMAZEING colleague to move into this FANtastic new role! We will make sure that you are well‑rewarded by providing you with a competitive salary, discretionary annual bonus, and a wide range of benefits, including generous holiday allowance, attractive pension scheme, healthcare, life assurance, and a number of colleague discounts!

We will give you the training to ensure you succeed in your role and plenty of internal opportunities to progress your career (around 40% of our recruitment comes from internal promotions!

Diverse teams really are the best teams. We know that candidates (especially women, research tells us) may be put off applying for a job unless they can tick every box. We also know that ‘normal’ office hours aren’t always doable, and while we can’t accommodate every flexible working request we are happy to be asked. So if you are excited about working with us and think you can do much of what we are looking for but aren’t sure if you are 100% there yet… why not give it a whirl?

Please note that sometimes we may close a job earlier for applications if we are inundated with amazing candidates.. Good luck!