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- Tasks: Manage customer accounts, resolve queries, and maintain ledger performance.
- Company: Metro Bank, where people come first and trust is built through connections.
- Benefits: Competitive salary, annual bonus, generous holidays, and great colleague discounts.
- Why this job: Join a dynamic team and make a real impact in customer service.
- Qualifications: Experience in credit control and excellent communication skills required.
- Other info: Hybrid working options available; internal promotions encouraged.
The predicted salary is between 30000 - 40000 £ per year.
At Metro Bank, we believe the best banking experience starts with people who genuinely care. We’re not just delivering banking services - we’re building trust through authentic connections. Here, our people come first; our colleagues are part of a team that values individuality, collaboration, and long-standing relationships. We are also all about balance so most of our jobs offer the opportunity for hybrid working built around your role and home life, wherever possible. This role requires to be office-based in Basildon twice per week.
What you will do:
- Monitor and maintain ledger performance, taking any appropriate action quickly to prevent ageing
- Respond to ledger changes to ensure funding levels are always appropriate
- Dispute management
- Build and maintain customer relationships and provide an amazing service, including complaints handling where appropriate
- Liaise with customers to resolve queries and obtain necessary paperwork when required
- Attend customer visits with Relationship Managers/Relationship Directors
- Build and maintain strong internal relationships in order to work together to enhance the customer experience and protect the Bank from loss
- Execute processes with accuracy and maintain documentation in line with all Standard Operational Processes
And... we are a bank so risk is a part of everything we do. We love people who take responsibility, do the right thing for customers, colleagues and Metro Bank and have the ability to call out any concerns.
What you will need:
- Experience in credit control and Invoice Finance
- Experience in a financial/accounting environment
- Proven experience of dealing with customer enquiries on a day-to-day basis
- Experience in managing post, compiling spreadsheets, and producing MI
- Amazing customer service skills as you will be interacting with our customers and stakeholders
- A real eye for detail and confidence with numerical data
- Strong communication skills and telephone confidence with the ability to adapt your communication style to any situation
- Understand the risks associated with your job and what that means for you, Metro Bank and all our stakeholders
Our promise to you…
We will make sure that you are well-rewarded by providing you with a competitive salary, discretionary annual bonus, and a wide range of benefits, including generous holiday allowance, attractive pension scheme, healthcare, life assurance, and a number of colleague discounts! We will give you the training to ensure you succeed in your role and plenty of internal opportunities to progress your career (around 40% of our recruitment comes from internal promotions!).
Diverse teams really are the best teams. We know that candidates (especially women, research tells us) may be put off applying for a job unless they can tick every box. We also know that ‘normal’ office hours aren’t always doable, and while we can’t accommodate every flexible working request we are happy to be asked. So if you are excited about working with us and think you can do much of what we are looking for but aren’t sure if you are 100% there yet… why not give it a whirl?
Please note that sometimes we may close a job earlier for applications if we are inundated with amazing candidates.. Good luck!
Credit Controller - Invoice Finance in Basildon employer: Metro Bank Plc
Contact Detail:
Metro Bank Plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Credit Controller - Invoice Finance in Basildon
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the lookout for a Credit Controller role at Metro Bank. You never know who might have the inside scoop or can put in a good word for you!
✨Tip Number 2
Prepare for those interviews! Research Metro Bank's values and think about how your experience aligns with their focus on customer service and relationship building. Practise answering common interview questions, especially around credit control and handling customer queries.
✨Tip Number 3
Show off your skills! If you get the chance, bring along examples of your work, like spreadsheets or reports you've compiled. This will demonstrate your attention to detail and confidence with numerical data, which is key for the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the Metro Bank team. Good luck!
We think you need these skills to ace Credit Controller - Invoice Finance in Basildon
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your individuality and how it aligns with our values at Metro Bank.
Tailor Your Application: Make sure to tailor your application to the Credit Controller role. Highlight your experience in credit control and invoice finance, and give examples of how you've built strong customer relationships in the past.
Be Clear and Concise: Keep your application clear and to the point. Use bullet points where necessary to make it easy for us to read and understand your key skills and experiences. We love a well-structured application!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Metro Bank Plc
✨Know Your Numbers
As a Credit Controller, you'll be dealing with numerical data daily. Brush up on your financial knowledge and be ready to discuss how you've managed ledgers in the past. Be prepared to share specific examples of how you’ve improved ledger performance or resolved disputes.
✨Showcase Your Customer Service Skills
Metro Bank values amazing customer service, so think of instances where you've gone above and beyond for a customer. Prepare to discuss how you handle complaints and maintain strong relationships, as this will demonstrate your fit for their team-oriented culture.
✨Understand the Risks
Familiarise yourself with the risks associated with credit control and invoice finance. Be ready to explain how you identify and manage these risks in your previous roles. This shows that you take responsibility and understand the importance of protecting both the bank and its customers.
✨Be Ready for Hybrid Working Questions
Since the role involves hybrid working, think about how you manage your time and productivity in both office and home environments. Be prepared to discuss your approach to maintaining communication and collaboration with colleagues while working remotely.