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- Tasks: Deliver exceptional customer service and build strong relationships in a fast-paced environment.
- Company: Join Metro Bank, a proud winner of the 'Most Loved Workplace' award!
- Benefits: Enjoy competitive salary, bonuses, generous holidays, and healthcare benefits.
- Why this job: Be the face of a community bank and make a real difference for customers.
- Qualifications: Strong customer service skills and attention to detail are essential.
- Other info: Extensive training and career advancement opportunities await you!
The predicted salary is between 30000 - 42000 £ per year.
We are proud to have won the “Most Loved Workplace” award! At Metro Bank, people come first – our culture is all about bringing the best out in our colleagues, and making sure everyone feels valued, respected, seen and included. We are advocates of a diverse and inclusive workplace consistently seeking the most qualified candidates from a wide range of diverse communities.
As a Banking Representative, you will interact with our customers as the ‘face’ of Metro Bank displaying sound knowledge of our products and services and delivering exceptional customer service.
What you will do:- You will be at the forefront of customer interactions, going above and beyond to provide customers with exceptional service and offer personalised products and services for their needs.
- You will work as part of a team, prioritising tasks against changing customer demand and delivering on store objectives.
- You will be a brand ambassador in the community, supporting the store to be the number one community bank.
- You will keep abreast of regulatory and non-regulatory training and changes to ensure that we are compliant and fair in all transactions.
As a bank, risk is inherent in all our operations. We admire individuals who demonstrate accountability, have excellent attention to detail and who prioritise the well-being of our customers, colleagues, and Metro Bank.
Working Arrangements & Training:Metro Bank Orpington working arrangements are Monday – Friday, 8:45am – 5:15pm and Saturdays, 8:15am – 4:30pm. We are currently hiring for 37.5 hours per week, across 5 DAYS.
What you will need:- Ability to build strong customer relationships in a fast-paced environment.
- Maintain meticulous attention to detail even under pressure.
- Profound understanding of the risks associated with the role and their implications for both yourself, and Metro Bank's customers.
- Proficiency in computer skills, including a working knowledge of Microsoft Office.
- Capability to deliver outstanding customer experiences within a fast-paced environment.
- While prior experience in finance or banking is not always required, experience in handling customer service queries and operating in an environment that has controlled processes in place, is essential.
Competitive salary, discretionary annual bonus, and a comprehensive benefits package including generous holiday allowance, attractive pension scheme, healthcare, life assurance, and colleague discounts. Extensive training and internal opportunities for career advancement. Upon completion of training, you will receive a salary uplift.
Diverse teams really are the best teams. We know that candidates (especially women, research tells us) may be put off applying for a job unless they can tick every box. We also know that ‘normal’ office hours aren’t always doable, and while we can’t accommodate every flexible working request we are happy to be asked. So if you are excited about working with us and think you can do much of what we are looking for but aren’t sure if you are 100% there yet… why not give it a whirl?
Please note that sometimes we may close a job earlier for applications if we are inundated with amazing candidates. Good luck!
Banking Representative - Orpington employer: Metro Bank Plc
Contact Detail:
Metro Bank Plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Banking Representative - Orpington
✨Tip Number 1
Get to know Metro Bank's culture and values before your interview. We’re all about putting people first, so show us how you can contribute to that vibe. Research our products and services too, so you can chat confidently about how you’d help customers.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you went above and beyond for someone. We want to see how you build relationships and handle pressure, so be ready to share those stories during your chat with us.
✨Tip Number 3
Don’t underestimate the power of networking! Connect with current or former employees on LinkedIn. They can give you insider tips about what it’s like to work at Metro Bank and might even put in a good word for you!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in being part of our community-focused team. Good luck!
We think you need these skills to ace Banking Representative - Orpington
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for the role and how you connect with our values at Metro Bank.
Tailor Your Application: Make sure to customise your application for the Banking Representative role. Highlight your customer service experience and any relevant skills that match what we’re looking for. This shows us you’ve done your homework and are genuinely interested!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured responses that get straight to the heart of your experience and skills. Remember, attention to detail is key, so proofread before hitting send!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into our hands quickly. Plus, it shows us you’re proactive and keen to join the Metro Bank family!
How to prepare for a job interview at Metro Bank Plc
✨Know Your Stuff
Before the interview, make sure you have a solid understanding of Metro Bank's products and services. Familiarise yourself with their values and culture, especially their commitment to exceptional customer service and inclusivity. This will help you demonstrate your enthusiasm and alignment with their mission.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've gone above and beyond for customers. Think about how you built relationships and handled challenging situations. This will highlight your ability to thrive in a fast-paced environment and your dedication to providing outstanding service.
✨Be a Team Player
Metro Bank values teamwork, so be ready to discuss how you've collaborated with others in previous roles. Share specific instances where you prioritised team objectives and adapted to changing demands. This will show that you can contribute positively to their community-focused approach.
✨Attention to Detail is Key
Since the role requires meticulous attention to detail, prepare to discuss how you ensure accuracy in your work. You might want to mention any systems or processes you use to stay organised, especially under pressure. This will reassure them that you understand the importance of compliance and risk management.
