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- Tasks: Provide exceptional customer service and build strong relationships in a fast-paced banking environment.
- Company: Join Metro Bank, a proud winner of the 'Most Loved Workplace' award!
- Benefits: Enjoy competitive salary, bonuses, generous holidays, and comprehensive benefits.
- Why this job: Be the face of a community bank and make a real difference for customers.
- Qualifications: Strong customer service skills and attention to detail are essential.
- Other info: Extensive training and career advancement opportunities await you!
The predicted salary is between 30000 - 42000 £ per year.
We are proud to have won the “Most Loved Workplace” award! At Metro Bank, people come first – our culture is all about bringing the best out in our colleagues, and making sure everyone feels valued, respected, seen and included. We are advocates of a diverse and inclusive workplace consistently seeking the most qualified candidates from a wide range of diverse communities.
As a Banking Representative, you will interact with our customers as the ‘face’ of Metro Bank displaying sound knowledge of our products and services and delivering exceptional customer service.
What you will do:- You will be at the forefront of customer interactions, going above and beyond to provide customers with exceptional service and offer personalised products and services for their needs.
- You will work as part of a team, prioritising tasks against changing customer demand and delivering on store objectives.
- You will be a brand ambassador in the community, supporting the store to be the number one community bank.
- You will keep abreast of regulatory and non-regulatory training and changes to ensure that we are compliant and fair in all transactions.
As a bank, risk is inherent in all our operations. We admire individuals who demonstrate accountability, have excellent attention to detail and who prioritise the well-being of our customers, colleagues, and Metro Bank.
Working Arrangements & Training:Metro Bank Borehamwood working arrangements are Monday – Friday, 8:45am – 5:15pm and Saturdays, 8:15am – 4:30pm. We are currently hiring for 37.5 hours per week, across 5 DAYS.
What you will need:- Ability to build strong customer relationships in a fast-paced environment.
- Maintain meticulous attention to detail even under pressure.
- Profound understanding of the risks associated with the role and their implications for both yourself, and Metro Bank's customers.
- Proficiency in computer skills, including a working knowledge of Microsoft Office.
- Capability to deliver outstanding customer experiences within a fast-paced environment.
- While prior experience in finance or banking is not always required, experience in handling customer service queries and operating in an environment that has controlled processes in place, is essential.
Competitive salary, discretionary annual bonus, and a comprehensive benefits package including generous holiday allowance, attractive pension scheme, healthcare, life assurance, and colleague discounts. Extensive training and internal opportunities for career advancement. Upon completion of training, you will receive a salary uplift.
Diverse teams really are the best teams. We know that candidates (especially women, research tells us) may be put off applying for a job unless they can tick every box. We also know that ‘normal’ office hours aren’t always doable, and while we can’t accommodate every flexible working request we are happy to be asked. So if you are excited about working with us and think you can do much of what we are looking for but aren’t sure if you are 100% there yet… why not give it a whirl?
Please note that sometimes we may close a job earlier for applications if we are inundated with amazing candidates. Good luck!
Banking Representative - Borehamwood employer: Metro Bank Plc
Contact Detail:
Metro Bank Plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Banking Representative - Borehamwood
✨Tip Number 1
Get to know Metro Bank's culture and values before your interview. We want to see how you fit into our 'people first' approach, so be ready to share how you can contribute to a diverse and inclusive workplace.
✨Tip Number 2
Practice your customer service skills! As a Banking Representative, you'll be the face of Metro Bank, so think about examples where you've gone above and beyond for customers. We love hearing about those moments!
✨Tip Number 3
Show us your teamwork spirit! Be prepared to discuss how you've worked with others in fast-paced environments. We value collaboration, so highlight your ability to prioritise tasks and support your colleagues.
✨Tip Number 4
Don’t hesitate to apply through our website! Even if you don’t tick every box, we encourage you to give it a go. We’re looking for potential and passion, so let us see what you’ve got!
We think you need these skills to ace Banking Representative - Borehamwood
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for the role and how you connect with our values at Metro Bank.
Tailor Your Application: Make sure to customise your application to highlight your relevant skills and experiences. We’re looking for candidates who can build strong customer relationships, so share examples that showcase your customer service prowess!
Be Detail-Oriented: Attention to detail is key in banking. Double-check your application for any typos or errors before hitting send. A polished application shows us you care about quality and professionalism.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it’s super easy and straightforward – just a few clicks and you’re done!
How to prepare for a job interview at Metro Bank Plc
✨Know Your Stuff
Before the interview, make sure you have a solid understanding of Metro Bank's products and services. Familiarise yourself with their values and culture, especially their commitment to exceptional customer service and inclusivity. This will help you demonstrate your enthusiasm and fit for the role.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've gone above and beyond for customers. Highlight situations where you built strong relationships or resolved issues effectively. This will show that you can thrive in a fast-paced environment and prioritise customer satisfaction.
✨Be Ready for Teamwork Questions
Since you'll be working as part of a team, think about times when you've collaborated successfully with others. Be prepared to discuss how you handle changing demands and support your colleagues. This will illustrate your ability to contribute positively to the team dynamic at Metro Bank.
✨Attention to Detail is Key
Metro Bank values meticulous attention to detail, so be ready to discuss how you ensure accuracy in your work. You might want to share specific strategies you use to stay organised and compliant, especially in high-pressure situations. This will demonstrate your accountability and commitment to the bank's standards.
