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- Tasks: Engage with customers to ensure their success and satisfaction with MetricStream's solutions.
- Company: Join MetricStream, a global leader in Governance, Risk, and Compliance solutions.
- Benefits: Hybrid work model, competitive salary, and opportunities for professional growth.
- Why this job: Make a real impact by helping customers achieve their goals and maximise their investments.
- Qualifications: 5+ years in Customer Success or Account Management, preferably in SaaS or Enterprise Software.
- Other info: Diverse and inclusive workplace committed to equal opportunity.
The predicted salary is between 36000 - 60000 ÂŁ per year.
Join to apply for the Customer Success Executive role at MetricStream. MetricStream is the global market leader for Integrated Governance, Risk, and Compliance (GRC) solutions delivered on an intelligent integrated platform. Our purpose‑built platform is proven with over a million global users and is designed to serve GRC use cases across industries, powered by deep domain expertise, embedded content, rich context, integrated data, and explainable AI. Since 2001, MetricStream has empowered organizations to harness front‑line intelligence that enables all stakeholders to make real‑time risk‑aware business decisions.
Location: London, UK (Hybrid). Applicants must have authorization to work in the UK without employer sponsorship. MetricStream is unable to sponsor or assume sponsorship of a work visa at this time.
As a Customer Success Executive, you will ensure the success and satisfaction of MetricStream’s customers by driving adoption, retention, and expansion of our solutions. You will work closely with customers to understand their business needs, help them achieve their goals, and maximize the value of their investment in MetricStream’s products and services.
Key Responsibilities- Proactively engage with customers to understand challenges, define success criteria, and track progress toward achieving their goals.
- Guide customers through onboarding, implementation, and best practices to drive product adoption and maximize value realization.
- Analyze customer health scores, engagement levels, and product usage to proactively address risks and identify opportunities for retention and growth.
- Develop and execute strategic account plans to ensure long‑term success and customer satisfaction.
- Drive customer renewals by demonstrating continuous value and addressing concerns proactively.
- Identify opportunities for upselling and cross‑selling additional MetricStream solutions in collaboration with Sales and Account Management teams.
- Provide valuable customer insights to internal teams, influencing product enhancements and service improvements.
- Collaborate with Professional Services and Support teams to resolve customer issues efficiently and ensure a seamless experience.
- Advocate for customers by sharing success stories, participating in case studies, and contributing to community forums.
- 5+ years of experience in Customer Success, Account Management, or Consulting roles, preferably in SaaS, GRC, or Enterprise Software.
- Proven track record of managing and growing enterprise customer relationships.
- Spanish and/or Portuguese language skills preferable.
- Strong understanding of GRC, risk management, compliance, and regulatory frameworks is a plus.
- Exceptional communication, negotiation, and problem‑solving skills.
- Ability to analyze data, interpret insights, and drive strategic decision‑making.
- Experience working cross‑functionally with Sales, Product, and Support teams.
- Bachelor’s degree in Business or a related field, or equivalent relevant work experience.
MetricStream is proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an all‑inclusive workplace. We do not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, genetic information, age, non‑disqualifying physical or mental disability, national origin, veteran status, or any other applicable characteristic protected by local, state or federal laws. All employment is decided on the basis of qualifications, merit, and business need.
Customer Success Executive employer: MetricStream
Contact Detail:
MetricStream Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Executive
✨Tip Number 1
Get to know the company inside out! Research MetricStream's products and services, and understand their GRC solutions. This will help you tailor your conversations and show genuine interest during interviews.
✨Tip Number 2
Network like a pro! Connect with current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for landing the Customer Success Executive role. Personal connections can make a huge difference!
✨Tip Number 3
Prepare for common interview questions! Think about how your past experiences align with the responsibilities of the role. Be ready to share specific examples of how you've driven customer success in previous positions.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email expressing your appreciation for the opportunity. It’s a great way to reinforce your interest in the position and keep you top of mind.
We think you need these skills to ace Customer Success Executive
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Success Executive role. Highlight your experience in customer success, especially in SaaS or GRC, and show how your skills align with MetricStream's mission.
Showcase Your Achievements: Don’t just list your responsibilities; share specific achievements that demonstrate your ability to drive customer satisfaction and retention. Use numbers and examples to illustrate how you've made a difference in previous roles.
Be Authentic: Let your personality shine through in your application. We want to see who you are beyond your qualifications. Share your passion for customer success and how you can contribute to MetricStream’s goals.
Apply Through Our Website: For the best chance of success, apply directly through our website. This ensures your application gets to the right people and shows your enthusiasm for joining the MetricStream team.
How to prepare for a job interview at MetricStream
✨Know Your Customer Success Fundamentals
Before the interview, brush up on the key principles of customer success, especially in the context of SaaS and GRC. Understand how to drive product adoption and retention, as well as how to analyse customer health scores. This knowledge will help you demonstrate your expertise and show that you're ready to hit the ground running.
✨Prepare Real-Life Examples
Think of specific instances from your past experience where you've successfully managed customer relationships or driven product adoption. Be ready to share these stories during the interview, as they will illustrate your problem-solving skills and ability to deliver value to customers.
✨Research MetricStream's Solutions
Familiarise yourself with MetricStream’s products and services. Understanding their platform and how it serves various industries will allow you to speak confidently about how you can help customers maximise their investment. It shows genuine interest and preparation, which interviewers love!
✨Ask Insightful Questions
Prepare thoughtful questions to ask your interviewers about the company culture, team dynamics, and customer success strategies at MetricStream. This not only demonstrates your enthusiasm for the role but also helps you gauge if the company is the right fit for you.
