At a Glance
- Tasks: Lead client relationships and deliver impactful research insights using AI and data.
- Company: Fast-growing AI-driven creative effectiveness company trusted by global brands.
- Benefits: Competitive salary, hybrid working, generous leave, and enhanced benefits.
- Other info: Opportunity to mentor, develop, and grow client relationships in a dynamic environment.
- Why this job: Join a high-calibre team at the intersection of research, data science, and creativity.
- Qualifications: 7+ years in marketing or research, strong analytical and client management skills.
The predicted salary is between 54000 - 66000 £ per year.
We're recruiting on behalf of a fast-growing AI-driven creative effectiveness company trusted by some of the world's leading brands, media agencies, and publishers. Their methodology combines randomised controlled trials with real-world ad environments to give clients a clear, evidence-based view of creative performance before campaigns go live. They test over 1,000 ads quarterly across 30+ markets, working with global names across media, fashion, sport, and FMCG. This is a rare opportunity to join a tight-knit, high-calibre team at the intersection of research, data science, and creative strategy.
The Role
You’ll build trusted relationships with senior client stakeholders, understand their marketing challenges and translate them into impactful research and insight. You’ll be responsible for:
- Leading client relationships and acting as a strategic partner
- Managing end-to-end research delivery and ensuring consistently high-quality outputs
- Challenging briefs and shaping research approaches and solutions
- Combining quantitative and qualitative data into clear, compelling stories and recommendations
- Using AI, LLMs and research technology to improve analysis, insight and delivery
- Working closely with internal teams across research, data, engineering and commercial functions
- Mentoring and developing team members
- Identifying opportunities to grow existing client relationships and supporting pitches/business development
About You
We’re looking for someone with:
- 7+ years’ experience in an analytically driven marketing, research or insights role
- Strong client management and senior stakeholder experience
- Excellent analytical, communication and presentation skills
- Experience using AI tools such as Gemini, Claude or Copilot in a professional environment, including prompt engineering and evaluation
- Strong data skills, including experience working with SQL and/or data integrations
- Experience designing/reviewing surveys and analysing quantitative and qualitative research
- The ability to turn complex data into clear, commercially relevant insight
- Strong project management and organisational skills
Desirable: experience with R/Python, social & trend analytics tools, data management platforms, or additional languages (particularly German, French or Turkish).
Package
Competitive salary of £84,200 plus up to 20% annual bonus, company bonus scheme, hybrid working – minimum 3 days in the London office, 25 days’ annual leave + bank holidays, enhanced maternity & paternity benefits, enhanced pension (5–8% employer contribution), life insurance.
This is an excellent opportunity for an experienced client services, research, insights or marketing analytics professional to take ownership of a major global client relationship within a technology-led business. Candidates must have the right to work in the UK, unfortunately the company is unable to offer visa sponsorship at this time.
Director of Client Services - EMEA in London employer: Metrical Talent
Join a fast-growing AI-driven creative effectiveness company that values innovation and collaboration, offering a dynamic work culture where your insights directly impact leading global brands. With competitive salaries, a generous bonus scheme, and opportunities for professional growth, this role not only allows you to lead client relationships but also to mentor a talented team in a supportive environment. Located in London, you'll enjoy the benefits of hybrid working and a strong commitment to employee well-being, making it an ideal place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Director of Client Services - EMEA in London
✨Show Your Creative Side
In marketing communications, standing out is key. Get creative with your application! Consider designing a mini-campaign or pitch that highlights your skills and understanding of the brand. Tailor it for Metrical Talent and show them what you can bring to the table.
✨Engage in Marketing Communities
Get involved in local or online marketing communications groups. Check out platforms like Meetup for events and workshops. Networking here can lead to hidden job openings and valuable insights into the industry trends—this is where we often discover what companies like Metrical Talent are looking for.
✨Leverage Social Media
Use platforms like LinkedIn and Twitter to showcase your passion for marketing communications. Share insights, articles, and your own content that resonates with the industry. Tagging or interacting with Metrical Talent on these platforms can catch the eye of recruiters and show you're genuinely interested in them.
✨Attend Industry Events
Keep an eye out for marketing conferences and workshops. These are great places to meet potential employers face-to-face and make connections that could land you a full-time role at Metrical Talent. Bring your business cards and be prepared to chat about how you can contribute!
We think you need these skills to ace Director of Client Services - EMEA in London
Some tips for your application 🫡
Craft an Impactful Cover Letter:Your cover letter is your chance to shine! Focus on your passion for marketing communications and how your previous experiences can benefit Metrical Talent. Make sure to mention specific campaigns or projects you’ve worked on that showcase your creativity and strategic thinking.
Showcase Your Writing Skills:As you're diving into a marketing communications role, your writing ability is crucial. Include samples of your work, like blog posts, press releases, or social media campaigns in your application. This lets us see your style and how you engage with different audiences.
Tailor Your CV to Marketing:Your CV should highlight relevant marketing skills and experiences! Include specific tools or platforms you’ve used, like Google Analytics or social media management software. Mention any certifications or workshops related to marketing that you've completed – they can give you an edge!
Demonstrate Your Understanding of Metrical Talent:Show us that you’ve done your homework! In your application, briefly mention what you admire about Metrical Talent’s marketing approach or any recent campaigns that caught your attention. This can reveal your enthusiasm for the role and your genuine interest in joining our team!
How to prepare for a job interview at Metrical Talent
✨Showcase Your Creative Campaigns
Get ready to flaunt your portfolio! Include examples of previous marketing campaigns you've worked on, especially those that showcase your creativity and strategy. Recruiters at Metrical Talent will be keen to see how you conceptualise and execute campaigns, so highlight any measurable outcomes to back up your claims.
✨Know Your Digital Tools Inside Out
If you’re heading into a marketing-communications role, make sure you're comfortable discussing key digital marketing tools like Google Analytics, HubSpot, or Hootsuite. Expect some technical questions about how you've used these tools in the past, as they'll want to gauge your hands-on experience and how you analyse data to drive marketing decisions.
✨Be Ready for Scenario-Based Questions
At Metrical Talent, they may throw some scenario-based questions your way, aimed at testing your problem-solving skills in real-life marketing situations. Think through potential challenges you’ve faced, how you navigated them, and be prepared to discuss your thought process and outcome.
✨Demonstrate Your Passion for Marketing
As you’re applying for a full-time position, show that you're not just looking for a job, but a career in marketing. Talk about the latest trends in marketing communications, your favourite campaigns, and why they inspire you. Your enthusiasm can really make you stand out and demonstrate that you’re committed to growing within the field.
