At a Glance
- Tasks: Support the sales team and manage key administrative tasks to drive success.
- Company: Join a dynamic company focused on delivering excellent customer service.
- Benefits: Enjoy competitive pay, flexible hours, and great perks like discounts and additional leave.
- Other info: Opportunity for career growth in a supportive and collaborative environment.
- Why this job: Be a vital part of the sales process and make a real impact on customer satisfaction.
- Qualifications: Strong communication skills and a proactive attitude towards problem-solving.
The predicted salary is between 29000 - 32000 £ per year.
Primary Role
Provides operational support with greater responsibility, proactive problem-solving, and closer involvement in the sales process. Supports the sales team by managing key administrative and operational tasks. Acts as a bridge between sales, customers, and internal departments, assisting with sales processes and helping to deliver excellent service to customers.
Key Responsibilities
- Sales Support & Pipeline Management
- Support the sales team in managing the sales pipeline and achieving targets.
- Track sales performance and KPIs, providing insights to improve outcomes.
- Assist in identifying and following up on new business opportunities.
- Support the full sales cycle, including upselling and cross-selling initiatives.
- Commercial Documentation & CRM
- Assist in preparing quotations, tenders, and other commercial documentation.
- Maintain accurate sales records, reports, and forecasts using CRM systems.
- Handle CRM management and perform sales data analysis to support decision-making.
- Customer Engagement & Product Knowledge
- Deliver professional product presentations and demonstrations to customers.
- Provide direct customer contact, handling more complex requests or order issues.
- Ensure excellent customer service, contributing to a positive client experience.
- Maintain strong product knowledge to advise and guide customers effectively.
- Collaboration & Process Improvement
- Collaborate with internal teams to improve sales processes and tools.
- Make decisions within established guidelines, escalate issues when necessary, and suggest process improvements.
- Events & Promotions
- Support attendance at exhibitions, promotional events, and marketing activities.
- Willingness to travel occasionally if required.
- Follow Up actions
- Take responsibility for follow-up actions to ensure customer requests and issues are resolved efficiently.
- Confidentiality Requirement
- The employee in this role will have access to confidential information. Maintaining strict confidentiality regarding company operations, clients, and proprietary data is a core responsibility.
- Health & Safety
- All employees have a responsibility for their own safety and that of others. Any health and safety queries should be raised with your supervisor or HR.
Pay: £29,000.00-£32,000.00 per year
Hours: 37.5 per week Monday - Friday
Benefits: Additional leave, Bereavement leave, Canteen, Casual dress, Company pension, Employee discount, Flexitime, Free parking, Health & wellbeing programme, Life insurance, Sick pay
Sales Support Executive in Salisbury employer: Metric Group Limited
As a Sales Support Executive, you will thrive in a dynamic work environment that prioritises employee well-being and professional growth. Our company offers a comprehensive benefits package, including flexible working hours, health and wellbeing programmes, and opportunities for career advancement, all while fostering a collaborative culture that values your contributions. Located in a vibrant area, we provide a supportive atmosphere where you can make a meaningful impact on our sales processes and customer satisfaction.
