At a Glance
- Tasks: Support the sales team with operational tasks and enhance customer engagement.
- Company: Dynamic company focused on delivering excellent service and innovative solutions.
- Benefits: Competitive salary, flexible hours, employee discounts, and health programmes.
- Other info: Opportunities for career growth and involvement in exciting events.
- Why this job: Join a vibrant team and make a real impact in the sales process.
- Qualifications: Strong communication skills and a proactive approach to problem-solving.
The predicted salary is between 29000 - 32000 £ per year.
Primary Role Provides operational support with greater responsibility, proactive problem-solving, and closer involvement in the sales process.
Supports the sales team by managing key administrative and operational tasks.
Acts as a bridge between sales, customers, and internal departments, assisting with sales processes and helping to deliver excellent service to customers.
Key Responsibilities Sales Support & Pipeline Management Support the sales team in managing the sales pipeline and achieving targets.
Track sales performance and KPIs, providing insights to improve outcomes.
Assist in identifying and following up on new business opportunities.
Support the full sales cycle, including upselling and cross-selling initiatives.
Commercial Documentation & CRM Assist in preparing quotations, tenders, and other commercial documentation.
Maintain accurate sales records, reports, and forecasts using CRM systems.
Handle CRM management and perform sales data analysis to support decision-making.
Customer Engagement & Product Knowledge Deliver professional product presentations and demonstrations to customers.
Provide direct customer contact, handling more complex requests or order issues.
Ensure excellent customer service, contributing to a positive client experience.
Maintain strong product knowledge to advise and guide customers effectively.
Collaboration & Process Improvement Collaborate with internal teams to improve sales processes and tools.
Make decisions within established guidelines, escalate issues when necessary, and suggest process improvements.
Events & Promotions Support attendance at exhibitions, promotional events, and marketing activities.
Willingness to travel occasionally if required.
Follow Up actions Take a responsibility for follow -up actions to ensure customer requests and issues are resolved efficiently Confidentiality Requirement The employee in this role will have access to confidential information.
Maintaining strict confidentiality regarding company operations, clients, and proprietary data is a core responsibility.
Health & Safety: All employees have a responsibility for their own safety and that of others.
Any health and safety queries should be raised with your supervisor or HR.
Benefits: Additional leave Bereavement leave Canteen Casual dress Company pension Employee discount Flexitime Free parking Health & wellbeing programme Life insurance Sick pay
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Sales Support Executive employer: Metric Group Limited
As a Sales Support Executive, you will thrive in a dynamic work environment that prioritises employee well-being and professional growth. Our company offers a comprehensive benefits package, including flexible working hours, health and wellbeing programmes, and opportunities for career advancement, all while fostering a collaborative culture that values your contributions. Located in a vibrant area, we provide a supportive atmosphere where you can make a meaningful impact on our sales processes and customer satisfaction.
