At a Glance
- Tasks: Provide front-line HR support and enhance employee experience at METLEN Energy & Metals.
- Company: Join a leading global industrial and energy company committed to sustainability.
- Benefits: Competitive salary, health insurance, pension plan, and a focus on personal growth.
- Other info: Diversity and inclusion are at the heart of our culture.
- Why this job: Be part of a dynamic team driving positive change in the energy transition.
- Qualifications: Experience in HR operations and strong customer service skills required.
The predicted salary is between 30000 - 40000 £ per year.
METLEN Energy & Metals
, we are catalysts for a sustainable future, positioned at the forefront of the energy transition while being a reference point for competitive green metallurgy at both the European and global levels.
We are a global industrial and energy company operating across two highly interconnected and complementary sectors:
Energy and Metals
With a consolidated turnover of €5,683 million and an EBITDA of €1,080 million, along with a workforce of over 7,627 dedicated individuals, we drive success through cutting-edge technology and diverse talent.
We are committed to embracing new state‑of‑the‑art technologies and advancements, propelling us towards a cleaner, brighter tomorrow.
Our positive footprint extends across five continents, creating a lasting impact.
At METLEN, we foster a culture of resilience, challenge, respect, excellence, and change
, empowering our diverse workforce to achieve remarkable outcomes.
- We are currently looking for an
- HR Front Office Associate based in Newcastle, UK to join our People Services Team
By joining this role, you'll play a vital role in delivering an exceptional employee experience by providing front‑line HR support, ensuring timely issue resolution, and contributing to the continuous improvement of HR processes, policies, and systems.
Your role will encompass
- Providing front‑line support to employees by addressing HR‑related queries and managing ticket submissions through the relevant systems.
- Managing Onboarding / Offboarding / Employment Contracts and all Employee Life Cycle Activities.
- Monitoring and following up on open tickets to ensure timely resolution and keeping employees informed on the status of their requests.
- Identifying, analyzing, and escalating complex or unresolved issues to the appropriate HR teams, ensuring effective and prompt handling.
- Advising employees on HR policies, processes, and procedures, particularly those without HRIS access, ensuring understanding and compliance.
- Collecting and analyzing HR data, identifying recurring trends and employee needs, and preparing reports that support process improvements.
- Supporting the continuous enhancement of HR operations, systems, and employee service delivery while ensuring compliance with organizational guidelines.
- Process all Visa Sponsorship, mobility and expatriation related documents in cooperation with the law office and other stakeholders to be compliant with the UKVI Home Office and other British Authorities.
- Participate in various HR projects within the team or across divisions.
What you bring to the role
- Previous experience in HR Operations, HR Shared Services, Employee Services, HR Administration, or a related HR function.
- Bachelor's degree in Human Resources, Business Administration, Psychology, or a related field.
- Experience working with HRIS platforms and ticketing systems especially in SAP Success Factors platforms & systems.
- Strong customer service orientation with a commitment to delivering high‑quality employee support.
- Excellent troubleshooting and problem‑solving skills, with the ability to prioritize and resolve issues effectively.
- Strong analytical, reporting, and data management skills with high attention to detail.
- Excellent communication and stakeholder management skills.
- Ability to handle sensitive employee information with integrity, professionalism, and confidentiality.
- You are native English speaker; any other language (especially Spanish, Italian or German), on top of native English, will be considered as an asset.
Share the same Value Based Behaviors
- People & Personal growth
- Results orientation & Safety excellence
- Empathy & Effective communication
- Flexibility & Adaptability
- Competitive remuneration package
- Group Health Insurance Plan
- Pension Plan
We respect your personal data. All personal information in your application and CV will remain strictly confidential.
Metlen Energy & Metals we are proud to have Diversity and Inclusion at the centre of everything we do.
We are committed to Equal Employment Opportunity regardless of race, colour, national origin, ethnicity, gender, age, disability, sexual orientation, gender identity or religion.
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HR Front Office Associate employer: METLEN
Metlen is an excellent employer, offering a collaborative and supportive work culture that values innovation in the renewable energy sector. Employees benefit from competitive remuneration, opportunities for professional growth, and the chance to make a meaningful impact on sustainable energy projects across the UK and Europe.
StudySmarter Expert Advice🤫
We think this is how you could land HR Front Office Associate
✨Join HR Networks
Get involved in HR-specific communities, like the Chartered Institute of Personnel and Development (CIPD) and local HR meetups. This is a fantastic way to connect with industry professionals and learn about job openings before they even hit job boards!
✨Make Your Presence Known
Attend HR conferences and workshops in your area to network with potential employers. Don't be shy—introduce yourself, exchange business cards, and let them know you're keen on a full-time role in HR. Who knows, you might just land a friendly face at METLEN!
✨Leverage Your University Connections
If you’re a recent grad or still in uni, tap into your career services and alumni network. Many universities have connections with companies looking for HR talent, so get those leads and apply through our website for a smoother application process.
✨Showcase Your HR Passion
Create content around HR topics you’re passionate about, like employee engagement or diversity initiatives. Share articles or insights on LinkedIn to demonstrate your knowledge and get noticed by recruiters. It’s a subtle yet effective way to show you’re the right fit for a full-time role at METLEN.
We think you need these skills to ace HR Front Office Associate
Some tips for your application 🫡
Show Off Your HR Skills:When you’re crafting your CV, make sure you highlight specific HR skills that are relevant to the role at METLEN. Include any experience with recruitment processes, employee relations, or performance management, and don’t forget to mention your familiarity with HR software or tools that could give you an edge.
Tailor Your Cover Letter:Your cover letter is your chance to shine, so tailor it to METLEN and the specific HR role. Highlight your passion for people management and how your unique approach can help foster a positive workplace culture. Be sure to sprinkle in examples from your past experiences that illustrate your problem-solving abilities and interpersonal skills.
Include Relevant Certifications:If you’ve got any HR certifications or relevant training under your belt, be sure to showcase them! These qualifications can really set you apart from other candidates when applying for this full-time HR position at METLEN. List them prominently on your CV to catch the hiring manager's eye.
Align with Company Culture:Make sure your application speaks to METLEN's values and culture. Research the company and align your experiences or values with what they stand for. This will show them that you're not only a fit for the role but also for the overall vibe of the team and organisation.
How to prepare for a job interview at METLEN
✨Brush Up on HR Best Practices
As you're diving into human resources, it’s crucial to be well-versed in the latest HR practices and legislation. Get familiar with key topics like employee engagement, talent acquisition, and diversity initiatives, as these could easily pop up in your interview with METLEN.
✨Know Your Recruitment Tools
Most HR roles involve using various recruitment tools and ATS (Applicant Tracking Systems). Make sure you can comfortably discuss platforms like Workday or Greenhouse. If you've had direct experience, share those examples; if not, show your eagerness to learn!
✨Highlight Your People Skills
A full-time HR role at METLEN will require strong interpersonal skills. Prepare to share stories that demonstrate how you’ve successfully navigated conflicts or supported team members in past experiences. Authenticity goes a long way in this field.
✨Stay Current with HR Trends
Being up to speed with current HR trends, like remote working protocols or mental health initiatives, can set you apart. Be ready to discuss how these trends could impact METLEN and how you would contribute to adapting HR strategies.
