HR Service Delivery Associate, Rewards, OE & Performance (Fixed Term - Maternity Cover) in London

At METLEN Energy & Metals, we are catalysts for a sustainable future, positioned at the forefront of the energy transition while being a reference point for competitive green metallurgy at both the European and global levels. We are a global industrial and energy company operating across two highly interconnected and complementary sectors: Energy and Metals. With a consolidated turnover of €5,683 million and an EBITDA of €1,080 million, along with a workforce of over 7,627 dedicated individuals, we drive success through cutting-edge technology and diverse talent.

We are committed to embracing new state-of-the-art technologies and advancements, propelling us towards a cleaner, brighter tomorrow. Our positive footprint extends across five continents, creating a lasting impact. At METLEN, we foster a culture of resilience, challenge, respect, excellence, and change, empowering our diverse workforce to achieve remarkable outcomes.

We are currently looking for an HR Service Delivery Associate, Rewards (Fixed Term – Maternity Cover) to join our People Services team based in London.

Responsibilities

• Implement and manage operational processes for Rewards, OE & PM CoE programmes (e.g., performance management cycles, benefits implementation globally, job architecture activities, reporting), ensuring a focus on excellence and a positive employee experience.
• Ensure data accuracy, policy compliance, and consistency across all Rewards, OE & PM CoE procedures and processes.
• Serve as a liaison between People Services and Rewards, OE & PM CoE teams by sharing insights from employee queries, identifying trends, and highlighting potential gaps.
• Support continuous improvement by implementing enhancements to Rewards, OE & PM CoE activities and offering training and troubleshooting on HR systems and tools to promote employee and manager self-sufficiency.
• Ensure the integrity of data in the system by conducting accurate system updates and providing ongoing support for various data needs (e.g., MJM data, assignment of Performance cycle Forms).
• Facilitate the launch of communications via official Rewards, OE & PM CoE channels to ensure high-quality service experience.

Qualifications

• Bachelor's degree in HR, Business Administration, Psychology, Organizational Development, Social Sciences, or a related field.
• 1+ years of experience in HR operations, service delivery, or employee services.
• Proficient in HR systems for data entry, troubleshooting, and reporting.
• Skilled in managing employee queries via ticketing systems, ensuring timely resolution.
• Strong customer service skills, providing timely and helpful support with a positive approach.
• Ensure data accuracy in HR processes and generate required reports.
• Ability to identify and suggest process improvements for greater efficiency and results.

Values

• People & Personal growth
• Results orientation & Safety excellence
• Collaboration & Trust
• Empathy & Effective communication
• Flexibility & Adaptability

Benefits

• Competitive remuneration package
• Group Health Insurance Plan
• Equal Employment Opportunity

We respect your personal data. All personal information in your application and CV will remain strictly confidential. At Metlen Energy & Metals we are proud to have Diversity and Inclusion at the centre of everything we do. We are committed to Equal Employment Opportunity regardless of race, colour, national origin, ethnicity, gender, age, disability, sexual orientation, gender identity or religion.