HR Front Office Associate in Newcastle upon Tyne

At METLEN Energy & Metals, we are catalysts for a sustainable future, positioned at the forefront of the energy transition while being a reference point for competitive green metallurgy at both the European and global levels. We are a global industrial and energy company operating across two highly interconnected and complementary sectors: Energy and Metals.

We are currently looking for an HR Front Office Associate based in Newcastle, UK to join our People Services Team. By joining this role, you'll play a vital role in delivering an exceptional employee experience by providing front-line HR support, ensuring timely issue resolution, and contributing to the continuous improvement of HR processes, policies, and systems.

Your role will encompass:

• Providing front-line support to employees by addressing HR-related queries and managing ticket submissions through the relevant systems.
• Managing Onboarding / Offboarding / Employment Contracts and all Employee Life Cycle Activities.
• Monitoring and following up on open tickets to ensure timely resolution and keeping employees informed on the status of their requests.
• Identifying, analyzing, and escalating complex or unresolved issues to the appropriate HR teams, ensuring effective and prompt handling.
• Advising employees on HR policies, processes, and procedures, particularly those without HRIS access, ensuring understanding and compliance.
• Collecting and analyzing HR data, identifying recurring trends and employee needs, and preparing reports that support process improvements.
• Supporting the continuous enhancement of HR operations, systems, and employee service delivery while ensuring compliance with organizational guidelines.
• Processing all Visa Sponsorship, mobility and expatriation related documents in cooperation with the law office and other stakeholders to be compliant with the UKVI Home Office and other British Authorities.
• Participating in various HR projects within the team or across divisions.

What you bring to the role:

• Previous experience in HR Operations, HR Shared Services, Employee Services, HR Administration, or a related HR function.
• Bachelor's degree in Human Resources, Business Administration, Psychology, or a related field.
• Experience working with HRIS platforms and ticketing systems, especially in SAP Success Factors platforms & systems.
• Strong customer service orientation with a commitment to delivering high-quality employee support.
• Excellent troubleshooting and problem-solving skills, with the ability to prioritize and resolve issues effectively.
• Strong analytical, reporting, and data management skills with high attention to detail.
• Excellent communication and stakeholder management skills.
• Ability to handle sensitive employee information with integrity, professionalism, and confidentiality.
• You are a native English speaker; any other language (especially Spanish, Italian or German), on top of native English, will be considered as an asset.

Your Benefits:

• Competitive remuneration package
• Group Health Insurance Plan
• Pension Plan

We respect your personal data. All personal information in your application and CV will remain strictly confidential. At Metlen Energy & Metals we are proud to have Diversity and Inclusion at the centre of everything we do. We are committed to Equal Employment Opportunity regardless of race, colour, national origin, ethnicity, gender, age, disability, sexual orientation, gender identity or religion.