Métier is seeking a dedicated Customer Care professional to manage orders, deliveries, returns, repairs and aftercare for luxury clients. You will own cases from first enquiry to final resolution, providing accurate product information and exceptional service.
In this role, you will coordinate with couriers, manage CRM data, and uphold Métier's premium service standards across all customer interactions. Previous luxury retail or premium goods experience is highly valued.
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Luxury Customer Care & Ops Specialist employer: Métier
Métier is an exceptional employer that fosters a collaborative and ambitious work culture, perfect for those looking to thrive in the luxury fashion industry. With a focus on employee growth and development, team members are encouraged to take on diverse responsibilities and gain invaluable insights into the workings of a fast-growing brand. Located in London, our small yet dynamic team offers a unique opportunity to be part of a global vision while enjoying the benefits of working in a creative and supportive environment.
