At a Glance
- Tasks: Support and enhance core business systems while providing top-notch IT support.
- Company: Dynamic tech-driven company located in London with a focus on innovation.
- Benefits: Competitive salary, holiday allowance, pension scheme, and a vibrant office environment.
- Other info: Great opportunity for career growth in a collaborative team.
- Why this job: Join us to tackle exciting tech challenges and drive digital transformation.
- Qualifications: 4+ years in Service Desk/Support role with strong technical skills.
Department: Information Technology
Reporting: CFOO
Location: London
Contract: 12-month fixed-term contract, with the possibility of reviewing the position based on business needs at the end of the term.
About the Role
We are looking for a proactive and technically capable IT Service Desk Engineer & Applications Engineer to support and enhance our core business systems across Head Office and our retail operations. This role is responsible for maintaining and improving key business applications, including Brightpearl, Shopify, PLM, Microsoft 365, and other integrated systems, ensuring they operate effectively to support business growth and operational efficiency. Working closely with Finance, Operations, Product Development, Logistics, Retail, Wholesale and E-commerce teams, you will troubleshoot technical issues, deliver system improvements, manage integrations, and identify opportunities to automate processes and enhance data quality. This is an excellent opportunity for someone who enjoys solving technical and business challenges and wants to play a key role in the company's digital transformation.
Key Responsibilities
- IT Support & Service Delivery
- Provide first and second-line IT support to Head Office and retail stores, ensuring a high level of customer service.
- Diagnose, troubleshoot and resolve hardware, software and network issues across the business.
- Manage incidents and service requests through to resolution, ensuring clear ownership and communication throughout.
- Support Windows operating systems, Microsoft 365, Google Workspace, Active Directory/Entra ID, printers, mobile devices and networking.
- Support retail technology including EPOS systems, payment terminals, scanners, label printers and store infrastructure.
- Build, configure and deploy laptops, desktops and mobile devices for new starters and existing users.
- Maintain accurate documentation, knowledge base articles and standard operating procedures.
- Business Systems & Applications
- Act as the first point of contact for business applications, including Brightpearl, Shopify, PLM, Microsoft 365, WMS and other core business systems.
- Support users across Finance, Operations, Product Development, Wholesale, Retail and E-commerce.
- Troubleshoot application issues and work with third-party vendors to resolve complex technical problems.
- Manage user access, permissions and security across business applications.
- Assist with system configuration, testing and deployment of new features and releases.
- Systems Development & Continuous Improvement
- Identify opportunities to improve business processes through technology and automation.
- Gather business requirements from stakeholders and recommend system enhancements.
- Support the implementation of new systems, integrations and digital transformation initiatives.
- Participate in User Acceptance Testing (UAT) and ensure solutions meet business requirements.
- Develop and maintain system documentation, process maps and training materials.
- Systems Integration
- Support and monitor integrations between Shopify, Brightpearl, PLM, WMS, Microsoft 365 and other business applications.
- Assist in diagnosing data flow, interface and integration issues.
- Work with external software providers and implementation partners to deliver enhancements and system improvements.
- Project Support
- Support IT and business transformation projects from planning through to implementation.
- Coordinate system upgrades, software deployments and change requests.
- Contribute to the successful delivery of technology projects on time and within budget.
We Would Like To Meet Someone Who Is
We’re not looking for someone who has memorised definitions — we want someone who can break down and solve problems logically.
Technical Skills (Core Requirements)
- Minimum 4+ years in a Service Desk / Desktop Support role
- Strong working knowledge of:
- Microsoft 365 and Google (Exchange, Outlook, Teams issues)
- Basic networking concepts and troubleshooting
- DNS, DHCP, IP addressing, VPNs
- Experience diagnosing issues such as:
- User can’t access a system, where do you start?
- Device connected to Wi-Fi but no internet
- Outlook not syncing or sending emails
Technical Mindset (What Sets You Apart)
- Able to explain how things work (not just what they are)
- Comfortable troubleshooting step-by-step:
- Identifying symptoms
- Testing hypotheses
- Isolating root cause
- Understands when to go deeper vs elevate
- Curious and proactive — not reliant on scripts
Desirable (Not Essential, But Strong Advantage)
- Experience in a retail or multi-site environment
- Exposure to:
- Azure / Entra ID
- Endpoint management (Intune, SCCM)
- EPOS or store systems
- Basic PowerShell or scripting knowledge
- Experience working with fresh service tools (e.g. Jira, ServiceNow)
Benefits
- Competitive salary and benefits package
- 5 days in London based office
- Holiday allowance
- Pension scheme
IT Service Desk Engineer & Applications Manager employer: Métier
Métier is an exceptional employer that fosters a collaborative and ambitious work culture, perfect for those looking to thrive in the luxury fashion industry. With a focus on employee growth and development, team members are encouraged to take on diverse responsibilities and gain invaluable insights into the workings of a fast-growing brand. Located in London, our small yet dynamic team offers a unique opportunity to be part of a global vision while enjoying the benefits of working in a creative and supportive environment.
StudySmarter Expert Advice🤫
We think this is how you could land IT Service Desk Engineer & Applications Manager
✨Get Involved in Tech Meetups
If you're looking for a temporary gig in IT consulting, tech meetups can be a goldmine. They’re perfect for meeting potential employers and showcasing your skills in person. Don't just show up—share your ideas and engage in discussions. That's how we can make ourselves memorable!
✨Leverage Your University’s Resources
University career services are often buzzing with opportunities tailored for temporary roles in IT consulting. Go to workshops, job fairs, and networking events. It's a chance to connect with employers who are eager to find fresh talent like us, so don’t let it slip away!
✨Show Your Skills with Micro-Projects
Create mini-projects or case studies that demonstrate your problem-solving skills or innovative solutions in IT. Sharing these on platforms like GitHub or personal blogs can showcase your abilities when connecting with potential employers or during interviews. Trust us, it makes a strong impression!
✨Apply Directly through Our Website
When you spot an opening at Métier that excites you, don’t miss out on applying through our website directly. You won't just stand out in a sea of applicants; you’ll show that you’re proactively interested in their work. Plus, it's always good to simplify the process as much as possible!
We think you need these skills to ace IT Service Desk Engineer & Applications Manager
Some tips for your application 🫡
Show Off Your Tech Skills:In IT consulting, showcasing your technical skills is essential. Make sure your CV lists relevant programming languages, software tools, or methodologies you've worked with. If you've tackled specific projects or have certifications (like AWS or Cisco), bring those to the forefront. We're always keen to see how you can apply your skills to solve problems!
Tailor Your Cover Letter:For a temporary role at Métier, it's important to express your adaptability and eagerness to learn. In your cover letter, highlight how your past experiences have prepared you for quick integration into new teams and projects. A personal touch showing your excitement for the specific challenges at Métier can make all the difference!
List Relevant Projects:If you’ve worked on consulting projects or tech rollouts, don’t hesitate to mention them! Detail the challenges you faced, your contributions, and the outcomes. This practical experience showcases your ability to deliver value in a short time frame, which is key for a temporary role in IT consulting.
Keep It Concise and Impactful:Given the temporary nature of the role, our hiring team at Métier will appreciate a clear, concise application. Make your CV scannable with bullet points and emphasise your most relevant experiences. We want to see your capability at a glance, so aim for brevity without sacrificing detail!
How to prepare for a job interview at Métier
✨Showcase Your Problem-Solving Skills
In IT consulting, you’ll often face complex issues that need quick solutions. Be ready to discuss past experiences where you tackled problems head-on, ideally using specific frameworks or tools. Think about how you can highlight your analytical thinking and decision-making process during the interview.
✨Brush Up on Relevant Technologies
Make sure you’re familiar with key technologies relevant to the role at Métier. This might include project management tools, CRM software, or any specific programming languages they use. Being able to speak confidently about these can set you apart from other candidates.
✨Emphasise Your Adaptability
Being in a temporary role often means you need to hit the ground running. Prepare to showcase your ability to adapt to new environments and workflows. Maybe think of examples where you’ve quickly learned new systems or collaborated with diverse teams to achieve results in tight deadlines.
✨Pitch Your Consulting Mindset
Consulting is all about understanding client needs and delivering effective solutions. Present yourself as someone who can think strategically and provide actionable insights. Talk about how you plan to gather requirements and communicate findings to non-technical stakeholders at Métier.
