At a Glance
- Tasks: Provide hands-on IT support and manage incidents across software and hardware.
- Company: Join Methven, a leader in innovative water solutions with a collaborative culture.
- Benefits: Competitive salary, performance bonuses, generous leave, and health benefits.
- Other info: Clear development pathway into advanced systems and infrastructure roles.
- Why this job: Gain exposure to global systems and modern tech while making a real impact.
- Qualifications: Experience in IT support and strong problem-solving skills required.
The predicted salary is between 30000 - 40000 € per year.
Who we are
Methven has been innovating in water for generations - designing showers and tapware that perform beautifully and help customers use water more efficiently. In the UK we operate two brands DEVA and Methven, supplying showers, taps and valves into B2B routes.
About the Role
We’re looking for a proactive and hands-on IT Support Engineer to take ownership of day-to-day IT operations across our office and warehouse environments. This is a key frontline role where you’ll be the first point of contact for end users, ensuring issues are resolved quickly, escalated effectively, and documented to a high standard. You’ll work closely with our Group Technical & Transformation Team (based in Australia), giving you exposure to global systems, modern cloud technology, and enterprise-scale operations. This role offers a clear development pathway into broader systems, infrastructure, and higher-tier support as your capability grows.
What You’ll Be Doing
- Incident Management & Triage
- Log, categorise, and prioritise incidents across software, hardware, access, and business systems
- Carry out initial diagnosis and resolve issues where possible
- Capture high-quality evidence (screenshots, timestamps, affected users, error messages, steps to reproduce)
- Manage ticket flow effectively, ensuring SLA adherence and reducing duplication
- Monitor and report on recurring issues to support continuous improvement
- End User & Workplace Support
- Provide hands-on support for: Laptops, desktops, printers, mobile devices, and peripherals
- Microsoft 365 and basic connectivity issues
- Carry out device setups, swaps, and troubleshooting
- Ensure Day 1 readiness for new starters (access, applications, connectivity)
- Identify and escalate recurring device or user issues
- Business Systems Support (First Line)
- Support users across Microsoft-based systems, including Dynamics 365 (CE/F&O)
- Capture and escalate system issues with clear and accurate evidence
- Support users during system rollouts and training phases
- Contribute to SOPs and knowledge base improvements
- Vendor & Third-Party Management
- Coordinate with external suppliers for IT equipment and services
- Support procurement, delivery, and replacement of devices and warehouse IT equipment
- Provide first-line support for external systems and service portals
- Escalate issues to vendors with high-quality supporting evidence
- Escalation & Continuous Improvement
- Escalate complex issues to internal and global technical teams
- Support SLA tracking and highlight any service risks or breaches
- Contribute to knowledge sharing and process improvement initiatives
What We’re Looking For
- Essential
- Experience in a 1st or 2nd Line IT Support role
- ITIL v4 Foundation certification
- Strong knowledge of: Windows OS and endpoint troubleshooting, Microsoft 365 applications, Networking fundamentals (DNS, DHCP, VPN, LAN/WAN), Exposure to Microsoft Dynamics 365 (CE or F&O), Experience with user access and account provisioning
- Strong communication, documentation, and problem-solving skills
- Desirable (Full Training Provided)
- Microsoft 365 administration (Exchange, SharePoint, Teams, Intune)
- Azure AD / Microsoft security tools
- Genesys Cloud or voice systems
- EDI systems / integrations
- PowerShell or automation experience
Who You Are
- Naturally curious with a desire to learn and develop
- Calm under pressure, with a strong customer-focus
- Able to manage multiple priorities in a fast-paced environment
- Detail-oriented with strong documentation habits
- Comfortable working independently and collaborating with global teams
What you’ll get
- Competitive salary + performance-based bonus
- Benefits package including pension, life assurance, income protection, critical illness cover and access to health & wellbeing schemes.
- 25 Days annual leave + bank holidays
How to apply
Apply via LinkedIn (or contact us directly for an informal conversation).
IT Systems Support Engineer in Manchester employer: Methven UK Limited
Methven is an exceptional employer that fosters a dynamic and supportive work culture, particularly for the IT Systems Support Engineer role. With a commitment to employee growth, you will have access to clear development pathways and the opportunity to work with cutting-edge technology in a collaborative environment. Our comprehensive benefits package, including competitive salary, performance bonuses, and generous leave, ensures that our team members are well-supported both personally and professionally.
StudySmarter Expert Advice🤫
We think this is how you could land IT Systems Support Engineer in Manchester
✨Tip Number 1
Get your networking game on! Reach out to folks in the industry, attend meetups, and connect with people on LinkedIn. You never know who might have a lead on that perfect IT Systems Support Engineer role.
✨Tip Number 2
Practice your interview skills! Mock interviews can help you feel more confident when it’s time to shine. Focus on common IT support scenarios and how you’d tackle them – it’ll show you’re ready for anything.
✨Tip Number 3
Show off your problem-solving skills! During interviews, share specific examples of how you’ve resolved issues in the past. This will demonstrate your hands-on experience and ability to think on your feet.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace IT Systems Support Engineer in Manchester
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the IT Systems Support Engineer role. Highlight your relevant experience, especially in 1st or 2nd line support, and any specific skills that match the job description. We want to see how you fit into our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about IT support and how your skills align with what we're looking for. Keep it concise but engaging – we love a good story!
Show Off Your Problem-Solving Skills:In your application, give examples of how you've tackled IT issues in the past. We’re keen on seeing your thought process and how you approach challenges. Remember, we value hands-on experience and a proactive attitude!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at Methven UK Limited
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows OS, Microsoft 365, and networking fundamentals. Be ready to discuss how you've tackled common IT issues in the past, as this will show your hands-on experience and problem-solving skills.
✨Show Off Your Communication Skills
Since you'll be the first point of contact for end users, practice explaining technical concepts in simple terms. During the interview, demonstrate your ability to communicate clearly and effectively, especially when discussing how you would document incidents and escalate issues.
✨Prepare for Scenario Questions
Expect questions that put you in real-life situations, like handling a high-priority incident or managing multiple support requests. Think through your past experiences and be ready to share specific examples of how you resolved issues and improved processes.
✨Demonstrate Your Curiosity
Methven values a naturally curious mindset, so be prepared to discuss how you stay updated with the latest tech trends and your eagerness to learn new systems. Mention any relevant courses or certifications, like ITIL v4, that showcase your commitment to professional development.
