At a Glance
- Tasks: Provide hands-on IT support and manage incidents across software and hardware.
- Company: Join Methven, a leader in innovative water solutions with a collaborative culture.
- Benefits: Enjoy a competitive salary, performance bonuses, and a comprehensive benefits package.
- Other info: Dynamic role with clear pathways for growth and development.
- Why this job: Kickstart your IT career with exposure to global systems and modern cloud technology.
- Qualifications: Experience in IT support and strong problem-solving skills are essential.
The predicted salary is between 30000 - 40000 € per year.
Methven has been innovating in water for generations - designing showers and tapware that perform beautifully and help customers use water more efficiently. In the UK we operate two brands DEVA and Methven, supplying showers, taps and valves into B2B routes.
We’re looking for a proactive and hands-on IT Support Engineer to take ownership of day-to-day IT operations across our office and warehouse environments. This is a key frontline role where you’ll be the first point of contact for end users, ensuring issues are resolved quickly, escalated effectively, and documented to a high standard. You’ll work closely with our Group Technical & Transformation Team (based in Australia), giving you exposure to global systems, modern cloud technology, and enterprise-scale operations. This role offers a clear development pathway into broader systems, infrastructure, and higher-tier support as your capability grows.
What You’ll Be Doing
- Incident Management & Triage
- Log, categorise, and prioritise incidents across software, hardware, access, and business systems
- Carry out initial diagnosis and resolve issues where possible
- Capture high-quality evidence (screenshots, timestamps, affected users, error messages, steps to reproduce)
- Manage ticket flow effectively, ensuring SLA adherence and reducing duplication
- Monitor and report on recurring issues to support continuous improvement
- End User & Workplace Support
- Provide hands-on support for: Laptops, desktops, printers, mobile devices, and peripherals
- Microsoft 365 and basic connectivity issues
- Carry out device setups, swaps, and troubleshooting
- Ensure Day 1 readiness for new starters (access, applications, connectivity)
- Identify and escalate recurring device or user issues
- Business Systems Support (First Line)
- Support users across Microsoft-based systems, including Dynamics 365 (CE/F&O)
- Capture and escalate system issues with clear and accurate evidence
- Support users during system rollouts and training phases
- Contribute to SOPs and knowledge base improvements
- Vendor & Third-Party Management
- Coordinate with external suppliers for IT equipment and services
- Support procurement, delivery, and replacement of devices and warehouse IT equipment
- Provide first-line support for external systems and service portals
- Escalate issues to vendors with high-quality supporting evidence
- Escalation & Continuous Improvement
- Escalate complex issues to internal and global technical teams
- Support SLA tracking and highlight any service risks or breaches
- Contribute to knowledge sharing and process improvement initiatives
What We’re Looking For
- Essential
- Experience in a 1st or 2nd Line IT Support role
- ITIL v4 Foundation certification
- Strong knowledge of: Windows OS and endpoint troubleshooting, Microsoft 365 applications, Networking fundamentals (DNS, DHCP, VPN, LAN/WAN), Exposure to Microsoft Dynamics 365 (CE or F&O)
- Experience with user access and account provisioning
- Strong communication, documentation, and problem-solving skills
- Desirable (Full Training Provided)
- Microsoft 365 administration (Exchange, SharePoint, Teams, Intune)
- Azure AD / Microsoft security tools
- Genesys Cloud or voice systems
- EDI systems / integrations
- PowerShell or automation experience
Who You Are
- Naturally curious with a desire to learn and develop
- Calm under pressure, with a strong customer-focus
- Able to manage multiple priorities in a fast-paced environment
- Detail-oriented with strong documentation habits
- Comfortable working independently and collaborating with global teams
What you’ll get
- Competitive salary + performance-based bonus
- Benefits package including pension, life assurance, income protection, critical illness cover and access to health & wellbeing schemes.
- 25 Days annual leave + bank holidays
How to apply
Apply via LinkedIn (or contact us directly for an informal conversation).
IT Systems Support Engineer in Golborne employer: Methven UK Limited
Methven is an exceptional employer that fosters a dynamic work culture, encouraging innovation and collaboration within the IT Systems Support Engineer role. With a commitment to employee growth, you will have access to clear development pathways and exposure to global systems, all while enjoying a competitive salary and comprehensive benefits package in a supportive environment that values your contributions.
StudySmarter Expert Advice🤫
We think this is how you could land IT Systems Support Engineer in Golborne
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, attend meetups, and connect with people on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by practising common IT support scenarios. Think about how you'd handle specific issues, and be ready to showcase your problem-solving skills. We want to see how you think on your feet!
✨Tip Number 3
Don’t forget to follow up after interviews! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in their minds as they make their decision.
✨Tip Number 4
Apply through our website for the best chance of landing that IT Systems Support Engineer role. It shows you're serious about joining us at Methven and helps us keep track of your application more easily!
We think you need these skills to ace IT Systems Support Engineer in Golborne
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the IT Systems Support Engineer role. Highlight your relevant experience, especially in 1st or 2nd line support, and don’t forget to mention your ITIL v4 certification if you have it!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about IT support and how your skills align with our needs at Methven. Keep it concise but engaging!
Show Off Your Problem-Solving Skills:In your application, give examples of how you've tackled IT issues in the past. We love seeing candidates who can demonstrate their troubleshooting skills and attention to detail!
Apply Through Our Website:We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and we can’t wait to see your application come through!
How to prepare for a job interview at Methven UK Limited
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows OS, Microsoft 365, and networking fundamentals. Be ready to discuss how you've tackled common IT issues in the past, as this will show your hands-on experience and problem-solving skills.
✨Show Off Your Communication Skills
Since you'll be the first point of contact for users, practice explaining technical concepts in simple terms. Think about examples where you've successfully communicated with non-technical users to resolve their issues—this will highlight your customer-focus.
✨Prepare for Incident Management Scenarios
Expect questions around incident management and triage. Familiarise yourself with how to log, categorise, and prioritise incidents effectively. You might even want to prepare a few examples of how you've managed ticket flow or resolved recurring issues in previous roles.
✨Demonstrate Your Curiosity and Willingness to Learn
Methven values a naturally curious mindset. Be prepared to discuss how you stay updated with new technologies and your eagerness to learn more about systems like Microsoft Dynamics 365 or Azure AD. This will show that you're not just looking for a job, but a career path.
