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- Tasks: Champion user research and collaborate on innovative digital products for the public sector.
- Company: Join a £100M+ IT consultancy transforming public services with a human touch.
- Benefits: Enjoy flexible working, 25 days leave, wellness support, and professional development opportunities.
- Why this job: Make a real impact in society while developing your skills in a supportive environment.
- Qualifications: 2-3 years experience in user research and a passion for user-centered design.
- Other info: Be part of a fun, collaborative team with exciting projects and strong leadership.
The predicted salary is between 36000 - 60000 £ per year.
Methods is a £100M+ IT Services Consultancy who has partnered with a range of central government departments and agencies to transform the way the public sector operates in the UK. Established over 30 years ago and UK-based, we apply our skills in transformation, delivery, and collaboration from across the Methods Group, to create end-to-end business and technical solutions that are people-centred, safe, and designed for the future.
Our human touch sets us apart from other consultancies, system integrators and software houses - with people, technology, and data at the heart of who we are, we believe in creating value and sustainability through everything we do for our clients, staff, communities, and the planet. We support our clients in the success of their projects while working collaboratively to share skill sets and solve problems. At Methods we have fun while working hard; we are not afraid of making mistakes and learning from them.
Your role: We are recruiting for a User Researcher with minimum 2-3 years experience working on public sector / GDS work. The role will be home based and will include work on client sites.
Responsibilities:
- Championing the user
- Planning and conducting user research, developing recruitment briefs, analysis and presentation of findings
- Collaborating with the product team to turn research findings into prototypes and features that meet the user need
- Presenting research findings, user insight and recommendations to the product team
- Promoting user centered design principles and best practice within government
- Designing, scripting and analysing quantitative surveys
- Undertaking qualitative/quantitative research projects such as proposition development, visual identity and customer experience mapping
- Applying relevant knowledge in human factors, ethnography, and the user-centered design process to product and service design
- Managing day-to-day operations with usability and market research agencies with accountability for schedules, value for money and deliverables
Skills we are looking for:
- Knowledge, experience and passion for user centered design practices
- Experience undertaking user research and gathering user requirements
- Experience working in agile multidisciplinary teams, including designers and developers to build digital products and services
- Confidence developing user personas and journey maps
Skills that would also be useful in this role include:
- Working in an agile environment
- Advocating for fully accessible and inclusive services
- Taking a proactive approach to addressing environmental issues, embedding environmental responsibility in practices and standards, and encouraging clients to consider innovative solutions within the scope of work
- Taking a proactive approach to diversity, equity and inclusion internally and with clients
This role will require you to have or be willing to go through Security Clearance. As part of the onboarding process candidates will be asked to complete a Baseline Personnel Security Standard; details of the evidence required to apply may be found on the government website Gov.UK. If you are unable to meet this and any associated criteria, then your employment may be delayed, or rejected. Details of this will be discussed with you at interview.
Methods is passionate about its people; we want our colleagues to develop the things they are good at and enjoy. By joining us you can expect:
- Autonomy to develop and grow your skills and experience
- Be part of exciting project work that is making a difference in society
- Strong, inspiring and thought-provoking leadership
- A supportive and collaborative environment
Development:
- Access to LinkedIn Learning, a management development programme, and training
Wellness:
- 24/7 confidential employee assistance programme
Flexible Working:
- Including home working and part time
Social:
- Office parties, breakfast Tuesdays, monthly pizza Thursdays, Thirsty Thursdays, and commitment to charitable causes
Time Off:
- 25 days of annual leave a year, plus bank holidays, with the option to buy 5 extra days each year
Volunteering:
- 2 paid days per year to volunteer in our local communities or within a charity organisation
Pension:
- Salary Exchange Scheme with 4% employer contribution and 5% employee contribution
Life Assurance:
- 4 times base salary
Private Medical Insurance:
- Non-contributory (spouse and dependants included)
Worldwide Travel Insurance:
- Non-contributory (spouse and dependants included)
Enhanced Maternity and Paternity Pay
Travel:
- Season ticket loan, cycle to work scheme
User Researcher employer: Methods
Contact Detail:
Methods Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land User Researcher
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, especially those at Methods. A friendly chat can open doors and give you insights that a job description just can't.
✨Tip Number 2
Show off your skills! Prepare a portfolio or case studies showcasing your user research projects. When you get that interview, let your work speak for itself and demonstrate how you champion user-centred design.
✨Tip Number 3
Practice makes perfect! Get ready for interviews by doing mock sessions with friends or mentors. Focus on articulating your experience in agile teams and how you've turned research into actionable insights.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you're genuinely interested in being part of the Methods team and contributing to meaningful projects.
We think you need these skills to ace User Researcher
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the User Researcher role. Highlight your experience in user-centred design and any public sector projects you've worked on. We want to see how your skills align with what we do at Methods!
Showcase Your Research Skills: In your application, don’t just list your skills; demonstrate them! Share specific examples of user research you've conducted, the methods you used, and the impact your findings had on projects. This will help us see your passion for user research.
Be Authentic: We love a bit of personality! Don’t be afraid to let your unique voice shine through in your application. Share why you're excited about working with us at Methods and how you can contribute to our mission of creating people-centred solutions.
Apply Through Our Website: For the best chance of getting noticed, make sure to apply directly through our website. It’s the easiest way for us to keep track of your application and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Methods
✨Know Your User Research
Make sure you brush up on user research methodologies, especially those relevant to the public sector. Be ready to discuss your past experiences and how you've applied user-centred design principles in your work.
✨Showcase Collaboration Skills
Since this role involves working closely with product teams, prepare examples of how you've collaborated with designers and developers. Highlight any agile projects you've been part of and how you contributed to turning research findings into actionable insights.
✨Prepare for Security Clearance Questions
Understand the security clearance process and be ready to discuss your willingness to go through it. Familiarise yourself with the Baseline Personnel Security Standard and any documentation you might need to provide.
✨Emphasise Your Passion for Inclusivity
Methods values diversity and inclusion, so come prepared to talk about how you've advocated for accessible services in your previous roles. Share any initiatives you've been involved in that promote environmental responsibility or inclusivity in design.
