At a Glance
- Tasks: Manage customer engagement and ensure top-notch service delivery under contracts.
- Company: Join a forward-thinking company that values collaboration and improvement.
- Benefits: Enjoy flexible working options, competitive salary, and opportunities for growth.
- Other info: Dynamic role with a focus on continuous improvement in the public and private sectors.
- Why this job: Make a real difference in service delivery while working with diverse teams.
- Qualifications: Experience in service management and strong communication skills are essential.
The predicted salary is between 45000 - 55000 £ per year.
Methods is seeking a Service Delivery Manager to own day-to-day customer engagement and ensure high-quality service delivery under managed contracts.
You will liaise with designated customers, coordinate with delivery teams, and drive improvements to meet SLAs, KPIs, and customer satisfaction.
The role focuses on ITIL-based service management within the UK public and private sectors, with flexible or home-working options and strong emphasis on collaboration and continuous improvement.
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We think you need these skills to ace Service Delivery Manager — Flexible Working
Customer Engagement
Service Delivery Management
ITIL
SLA Management
KPI Monitoring
Collaboration
Continuous Improvement
