Methods Business and Digital Technology Limited is seeking a Principal Service Desk Analyst to drive resolution of IT incidents across the lifecycle. You will manage escalation, mentor junior analysts, and coordinate responses with internal and external resources to maintain high service levels.
The role requires strong analytical and communication skills, experience on a Service Desk, and hands-on knowledge of Windows Server, Exchange, SQL, SharePoint, and Azure.
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Principal Service Desk Analyst - Advanced IT Support Lead employer: Methods
At Methods, we pride ourselves on being an excellent employer that fosters a collaborative and innovative work culture. Our remote Senior Fabric Architect role offers the flexibility to work from home while also providing opportunities for professional growth through mentorship and engagement with senior stakeholders. With a focus on modern data platforms and a commitment to employee development, joining our team means being part of a forward-thinking company that values your contributions and supports your career aspirations.
