ServiceNow Pre-Sales & Assurance Consultant in Newcastle upon Tyne

About Methods

Methods is a £100M+ IT Services Consultancy that partners with central government departments, agencies, and commercial organisations to deliver meaningful digital transformation.

Established over 30 years ago and UK-based, we combine expertise in transformation, delivery, technology, and collaboration to create people-centred solutions that deliver lasting value.

Predominantly focused on the public sector, whilst continuing to expand its private sector presence, Methods combines deep consulting expertise with the capability and scale of the Alten Group, which acquired Methods in 2022.

As part of our continued growth, we are seeking an experienced and commercially minded Service Now Pre-Sales & Assurance Consultant to support business development activities, shape winning solutions, and provide delivery assurance across our Service Now portfolio.

This role sits at the intersection of sales, solution design, and delivery excellence.

The successful candidate will work closely with account teams, proposition leads, architects, and delivery teams to ensure that Service Now opportunities are both compelling and deliverable.

Key Responsibilities

• Pre-Sales & Business Development
• Support the sales team in identifying and qualifying Service Now opportunities across public and private sector clients
• Lead discovery workshops with prospective customers to understand business challenges, objectives, and requirements
• Shape solution approaches that align customer outcomes with Methods' Service Now capabilities
• Contribute to bids, proposals, framework responses, RFPs, and presentations
• Develop compelling business cases, value propositions, and transformation roadmaps
• Present Service Now solutions to senior stakeholders, both technical and non-technical
• Support account planning activities and identify opportunities for service expansion within existing customers
• Collaborate with strategic partners, including Service Now, to develop joint opportunities
• Solution Design & Opportunity Leadership
• Act as the lead solution designer for Service Now opportunities
• Define solution architectures, delivery approaches, operating models, and target outcomes
• Ensure proposed solutions align with Service Now best practice, platform capabilities, and customer objectives
• Produce high-quality solution documentation, including architectures, service models, implementation plans, and estimates
• Work closely with delivery teams to validate assumptions, resource requirements, risks, and dependencies
• Support commercial modelling and effort estimation activities
• Ensure solutions reflect industry standards, governance requirements, and security considerations
• Delivery Assurance & Quality Governance
• Provide independent assurance on Service Now programmes and projects throughout the delivery lifecycle
• Review project artefacts, designs, delivery plans, and governance processes to identify delivery risks and improvement opportunities
• Ensure adherence to agreed methodologies, platform standards, and implementation best practice
• Conduct health checks and assurance reviews for ongoing engagements
• Support project mobilisation activities to ensure a seamless transition from sales to delivery
• Provide guidance and challenge to delivery teams to drive successful outcomes
• Identify lessons learned and contribute to the continuous improvement of Methods' Service Now delivery capability
• Support customer governance boards and executive stakeholder reviews where required
• Capability Development
• Support the development of Service Now propositions, accelerators, reusable assets, and thought leadership
• Contribute to Methods' Service Now community through mentoring, knowledge sharing, and best practice development
• Maintain awareness of Service Now product developments, licensing changes, and emerging industry trends
• Support internal capability growth through coaching and pre-sales enablement activities

Desirable Skills & Experience

• Proven experience in a Service Now consulting, architecture, pre-sales, or solution design role
• Strong understanding of the Service Now platform and its key modules, including ITSM, ITOM, ITAM, Sec Ops, IRM/GRC, HRSD, CSM, and App Engine
• Experience leading solution design activities for complex digital transformation programmes
• Demonstrable experience supporting bids, proposals, and customer presentations
• Strong understanding of public sector procurement and framework-based opportunities
• Experience performing delivery assurance, governance reviews, or programme health checks
• Excellent stakeholder management and communication skills, with the ability to engage senior executives and technical teams
• Commercially aware, with experience supporting estimation, business cases, and opportunity qualification
• Self-motivated, collaborative, and able to work across multiple opportunities and engagements simultaneously
• Experience of Agile, ITIL, Dev Ops, or service management practices would be advantageous
• Professional Qualifications (Desirable)
• Service Now Certified System Administrator (CSA)
• Service Now Certified Implementation Specialist (CIS)
• Service Now Certified Application Developer (CAD)
• Service Now Certified Technical Architect (CTA) or Master Architect (desirable)
• ITIL Foundation or higher
• Agile Practitioner, Scrum Master, PRINCE2, or equivalent delivery qualification

Why Join Methods?

• Opportunity to shape and lead high-profile Service Now opportunities across government and commercial sectors
• Work alongside experienced consultants, architects, and digital transformation experts
• Access to continuous learning, professional development, and certification support
• Be part of a collaborative, people-centred organisation that values innovation, delivery excellence, and long-term customer relationships
• Contribute to the growth of one of Methods' strategic Enterprise Platform propositions and play a key role in expanding our Service Now capability

This role will require you to have, or be willing to undergo, appropriate security clearance depending on client requirements.

Benefits

Methods is passionate about its people; we want our colleagues to develop the things they are good at and enjoy.

By joining us you can expect

• Autonomy to develop and grow your skills and experience
• Be part of exciting project work that is making a difference in society
• Strong, inspiring, and thought-provoking leadership
• A supportive and collaborative environment

As well as this we offer

Development - access to Linked In Learning, a management development programme, and training

• Wellness - 24/7 confidential employee assistance programme
• Flexible Working - including home working and part time

Social - office parties, breakfast Tuesdays, monthly pizza Thursdays, Thirsty Thursdays, and commitment to charitable causes

Time Off - 25 days of annual leave a year, plus bank holidays, with the option to buy 5 extra days each year

Volunteering - 2 paid days per year to volunteer in our local communities or within a charity organisation

Pension - Salary Exchange Scheme with 4% employer contribution and 5% employee contribution

• Life Assurance - of 4 times base salary
• Private Medical Insurance - which is non-contributory (spouse and dependants included)
• Worldwide Travel Insurance - which is non-contributory (spouse and dependants included)
• Enhanced Maternity and Paternity Pay
• Travel - season ticket loan, cycle to work scheme

For a full list of benefits please visit our website (www. methods. co. uk/careers/benefits)

#J-18808-Ljbffr