At a Glance
- Tasks: Provide technical support for Linux and macOS users, troubleshooting issues and managing incidents.
- Company: Join a £100M+ IT Services Consultancy focused on meaningful digital transformation.
- Benefits: Enjoy 25 days holiday, wellness support, and exciting social events.
- Other info: Be part of a collaborative team with excellent career growth opportunities.
- Why this job: Make a real impact while developing your skills in a supportive environment.
- Qualifications: Experience with Linux and macOS support, strong troubleshooting skills required.
The predicted salary is between 31500 - 38500 £ per year.
About Methods
Methods is a £100M+ IT Services Consultancy that partners with central government departments, agencies, and commercial organisations to deliver meaningful digital transformation.
Established over 30 years ago and UK-based, we combine expertise in transformation, delivery, technology, and collaboration to create people-centred solutions that deliver lasting value.
Service Desk Analyst - Linux & mac OS
Methods is a £100M+ IT Services Consultancy that partners with central government departments, agencies, and commercial organisations to deliver meaningful digital transformation.
Established over 30 years ago and UK-based, we combine expertise in transformation, delivery, technology, and collaboration to create people-centred solutions that deliver lasting value.
Predominantly focused on the public sector, whilst continuing to expand its private sector presence, Methods combines deep consulting expertise with the capability and scale of the Alten Group, which acquired Methods in 2022.
Role Overview
- We are seeking a
- Service Desk Analyst with strong technical support and troubleshooting experience across
Red Hat Enterprise Linux (RHEL) and mac OS environments. The role will provide first-line and second-line support for users, devices, applications, access and connectivity issues.
Key Responsibilities
- Provide technical support and troubleshooting for Linux and mac OS users
- Diagnose operating system, application, hardware, network and access issues
- Manage incidents, document resolutions and explore complex issues appropriately
- Support user accounts, authentication, permissions and security controls
- Support device enrollment, compliance and configuration through MDM platforms
- Assist with software installation, patching and operating system updates
Requirements
- Linux / RHEL Skills
- Confident Linux command-line and shell usage
- File, directory, permissions, user and group management
- Log and system monitoring using journalctl, tail, systemctl and similar tools
- Troubleshooting CPU, memory, disk and service issues
- RHEL package management using dnf and Red Hat Subscription Management
- Basic SELinux and firewalld knowledge
- Troubleshooting login, SSH, disk encryption and access issues Basic TCP/IP, DNS, Wi-Fi and VPN troubleshooting
- Network testing using tools such as ping, traceroute and nc mac OS Skills
- Good understanding of mac OS Tahoe 26, Finder and System Settings
- Troubleshooting local and Microsoft Entra ID-managed accounts
- Password, authentication, Keychain and permissions troubleshooting
- Experience with Apple Business Manager (ABM) and MDM solutions such as Intune and/or Jamf
- Troubleshooting device enrollment, compliance and management profiles
- Application installation and troubleshooting using DMG, PKG, App Store and Company Portal
- Understanding of File Vault, Gatekeeper, firewall, System Extensions and security controls
- Troubleshooting mac OS and application updates and patching
- Diagnostic Tools
- Linux: Terminal, journalctl, systemctl, dnf and network diagnostic tools
- mac OS: Activity Monitor, Console, System Information, Disk Utility, Keychain Access and Terminal
- MDM: Intune and/or Jamf management consoles
Essential Experience
- Previous Service Desk, Desktop Support or Technical Support experience
- Practical experience supporting Linux and mac OS in an enterprise environment
- Good networking, security and endpoint-management knowledge
- Strong troubleshooting and analytical skills
- Excellent communication and customer-service skills
- Ability to work independently, prioritise incidents and elevate where required
Desirable
- RHEL certification or equivalent experience
- Experience with Microsoft Entra ID, Intune, Jamf and Apple Business Manager
- ITIL/service-management experience
- Experience working in a security-conscious enterprise environment
Benefits
Methods is passionate about its people. We want our colleagues to develop the things they are good at and enjoy.
- By joining us you can expect
- Autonomy to develop and grow your skills and experience
- Be part of exciting project work that is making a difference in society
- Strong, inspiring and thought-provoking leadership
- A supportive and collaborative environment
As well as this, we offer
- Development access to Linked In Learning, a management development programme and training
- Wellness 24/7 Confidential employee assistance programme
- Social events in our office- Breakfast Tuesdays, Thirsty Thursdays and Pizza on the last Thursday of each month as well as commitment to charitable causes
- Time off 25 days a year, with additional holiday purchase scheme
- Pension Salary Exchange Scheme with 4% employer contribution and 5% employee contribution
- Life Assurance of 4 times base salary
- Private Medical Insurance which is non-contributory (spouse and dependants included)
- Worldwide Travel Insurance which is non-contributory (spouse and dependants included)
- #J-18808-Ljbffr
Service Desk - Linux & MacOS in Newcastle upon Tyne employer: Methods
Methods is an exceptional employer, offering a dynamic and supportive work culture that prioritises collaboration and innovation. With a strong focus on employee development through access to training and wellness programmes, team members are empowered to grow their skills while contributing to meaningful projects that positively impact society. The hybrid working model and commitment to work-life balance further enhance the appeal of joining this forward-thinking consultancy.
StudySmarter Expert Advice🤫
We think this is how you could land Service Desk - Linux & MacOS in Newcastle upon Tyne
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Methods values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Methods might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Methods!
✨Direct Apply to Methods
Let's not forget to apply directly through the Methods website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Service Desk - Linux & MacOS in Newcastle upon Tyne
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Methods.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Methods. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Methods
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
