At a Glance
- Tasks: Design and implement IT services that make a real difference in the public sector.
- Company: Join a leading IT consultancy with over 30 years of experience and a human touch.
- Benefits: Enjoy flexible working, wellness support, and opportunities for professional development.
- Other info: Collaborative environment with fun social events and strong leadership.
- Why this job: Be part of exciting projects that transform public services and impact society positively.
- Qualifications: Experience in service design and knowledge of ITIL processes are essential.
The predicted salary is between 45000 - 55000 £ per year.
Methods Business and Digital Technology Limited is a £100M+ IT Services Consultancy that has partnered with a range of central government departments and agencies to transform the way the public sector operates in the UK. Established over 30 years ago and UK-based, we apply our skills in transformation, delivery, and collaboration from across the Methods Group, to create end-to-end business and technical solutions that are people‑centred, safe, and designed for the future. Our human touch sets us apart from other consultancies, system integrators and software houses – with people, technology, and data at the heart of who we are, we believe in creating value and sustainability through everything we do for our clients, staff, communities, and the planet. We support our clients in the success of their projects while working collaboratively to share skill sets and solve problems. At Methods we have fun while working hard; we are not afraid of making mistakes and learning from them. Predominantly focused on the public‑sector, Methods is now building a significant private sector client portfolio. Methods was acquired by the Alten Group in early 2022.
Role Description
Candidates must have a strong track record of performing a Service Design and Introduction role, ideally with proven knowledge and understanding of how these align with ITIL processes. Responsible for the planning and coordination of resources to ensure that services are effectively transitioned into service operation and that any changes to live services or retirements from live service are controlled.
Responsibilities
- Responsible for the creation of service designs in accordance with the agreed service level targets
- Responsible for the design and documentation of ITIL based service support models
- Contributes to the efficiency & effectiveness of service delivery by ensuring adherence to discrete standard models and consideration of service‑related non‑functional requirements during onboarding
- Documentation of the responsibilities of suppliers in service support and that the responsibilities match their contractual commitments
- Provides coordination between projects, suppliers, Service Operations, and live services teams
- Updates to the Service Catalogue to ensure it is maintained and contains accurate information on all operational services and those being prepared to be run operationally
- Ensuring that the service designs follow the standard approach for Capacity, Availability, Information Security and IT Service Continuity Management
- Identification of the Operational Level Agreements and underpinning contracts required to operate the service
- Creation or amendment of standard Service Designs, Service sheets and user‑facing service collateral
- Documentation of process flows across all in‑scope service support processes
Person Specification
- Proven experience and execution of service design/architecture and Introduction
- Experience of working in a high‑pressure environment
- ITIL Foundation Certificate (minimum) or Service Design Lifecycle module (preferable)
- Experience of SLA reporting, Key Performance Indicators, Dashboard reporting and Trend Analysis
- Supplier management experience
- Experience in case management toolsets – preferably ServiceNow
- Excellent working knowledge of Microsoft Office – particularly Excel
- Proven experience in communicating with a variety of stakeholders at different levels
- Strong team‑working skills
- Able to work without supervision
- Strong inter‑personal skills
Benefits
Methods is passionate about its people; we want our colleagues to develop the things they are good at and enjoy. By joining us you can expect:
- Autonomy to develop and grow your skills and experience
- Be part of exciting project work that is making a difference in society
- Strong, inspiring, and thought‑provoking leadership
- A supportive and collaborative environment
As well as this we offer:
- Development – access to LinkedIn Learning, a management development programme, and training
- Wellness – 24/7 confidential employee assistance programme
- Flexible Working – including home working and part time
- Social – office parties, breakfast Tuesdays, monthly pizza Thursdays, Thirsty Thursdays, and commitment to charitable causes
- Time Off – 25 days of annual leave a year, plus bank holidays, with the option to buy 5 extra days each year
- Volunteering – 2 paid days per year to volunteer in local communities or within a charity organisation
- Pension – Salary Exchange Scheme with 4% employer contribution and 5% employee contribution
- Life Assurance – of 4 times base salary
- Private Medical Insurance – which is non‑contributory (spouse and dependants included)
- Worldwide Travel Insurance – which is non‑contributory (spouse and dependants included)
- Enhanced Maternity and Paternity Pay
- Travel – season ticket loan, cycle to work scheme
For a full list of benefits please visit our website (www.methods.co.uk/careers/benefits)
Service Design & Introduction - ITIL in Newcastle upon Tyne employer: Methods
Methods Business and Digital Technology Limited is an exceptional employer, offering a vibrant work culture that prioritises personal development and collaboration. With a strong focus on meaningful project work in the public sector, employees enjoy autonomy, access to extensive training resources, and a supportive environment that encourages innovation and learning from mistakes. The company also provides generous benefits, including flexible working arrangements, wellness programmes, and opportunities for community engagement, making it a rewarding place to build a career.
StudySmarter Expert Advice🤫
We think this is how you could land Service Design & Introduction - ITIL in Newcastle upon Tyne
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at events. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Show them you’re not just another candidate; you’re genuinely interested in what they do and how you can contribute.
✨Tip Number 3
Practice your pitch! You should be able to explain your experience and skills clearly and confidently. Tailor it to highlight how you align with their values and needs.
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email can keep you fresh in their minds and show your enthusiasm for the role. Plus, it’s just good manners!
We think you need these skills to ace Service Design & Introduction - ITIL in Newcastle upon Tyne
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in service design and ITIL processes. We want to see how your skills align with what we do at Methods!
Showcase Your Achievements:Don’t just list your responsibilities; share specific examples of how you’ve successfully implemented service designs or improved service delivery. We love to see the impact you've made!
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and avoid jargon where possible. We appreciate clarity as much as you do!
Apply Through Our Website:We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role!
How to prepare for a job interview at Methods
✨Know Your ITIL Inside Out
Make sure you brush up on your ITIL knowledge, especially the Service Design and Introduction aspects. Be ready to discuss how these processes align with real-world scenarios, as this will show your understanding of their importance in service delivery.
✨Showcase Your Experience
Prepare specific examples from your past roles where you've successfully designed and introduced services. Highlight your experience with SLA reporting and supplier management, as these are key areas for the role at Methods.
✨Understand Their Culture
Research Methods' approach to collaboration and learning from mistakes. Be prepared to discuss how you can contribute to a fun yet hard-working environment, as they value a positive team dynamic.
✨Ask Insightful Questions
Prepare thoughtful questions about the projects you'll be working on and how the team collaborates. This shows your genuine interest in the role and helps you gauge if the company culture aligns with your values.
