Software Asset & Configuration Lead in Manchester

The SACM Lead will be responsible for creating, owning, and continually improving SACM practices in alignment with ITIL principles and one of our client’s IT and Service Management strategies. This includes maintaining the CMDB and Asset Register, driving governance, and ensuring configuration and asset data supports operational, change, and strategic decision‐making. The role will focus on aligning SACM with the wider organization’s IT strategy and supporting ongoing efforts to integrate Discovery and Service Mapping into configuration management activities.

Process Management & Improvement

• Developing and maintaining SACM policies, processes, templates, standards, and documentation.
• Embedding SACM requirements within other key service management and operational processes.
• Creating and evolving a prioritised SACM roadmap aligned to an organization’s IT service management strategy.
• Working with an IT Service Management toolset, identify and drive improvements in data quality, integration, automation, and reporting.

CMDB & Asset Management

• Maintaining a healthy, accurate, and precise CMDB and Asset Register within ServiceNow.
• Defining data quality standards for CIs and assets, including completeness and timeliness.
• Coordinating automated discovery outcomes with manual updates and reconciliation.
• Supporting lifecycle tracking from procurement to decommissioning.
• Align and promote the Common Services Data Model.

Requirements & Person Specification

• This role would best suit an individual who has a proven track record in delivery in a similar role.
• Experience of working in a high‑pressure environment.
• ITIL Foundation Certificate (minimum) or Service Operations Lifecycle module (preferable).
• Experience of SLA reporting, key performance indicators, dashboard reporting and trend analysis.
• Supplier management experience.
• Experience in case management toolsets – preferably ServiceNow.
• Excellent working knowledge of Microsoft Office – particularly Excel.
• Proven experience in communicating with a variety of stakeholders at different levels.
• Strong team working skills.
• Self‑starter and proactively self‑managing, consistently identifying opportunities for improvement and driving process enhancements without needing direction.
• Strong inter‑personal skills.
• Good communication and negotiation skills.
• Experience of building strong working relationships with a variety of stakeholders.
• Demonstrable experience embedding Configuration Management into a formal governance structure, working across multiple stakeholder groups to ensure decisions are agreed, owned, and enforced through the correct governance forum.

Benefits

• Autonomy to develop and grow your skills and experience.
• Be part of exciting project work that is making a difference in society.
• Strong, inspiring and thought‑provoking leadership.
• A supportive and collaborative environment.
• Development access to LinkedIn Learning, a management development programme, and training.
• Wellness 24/7 confidential employee assistance programme.
• Social – office parties, pizza Friday and commitment to charitable causes.
• Time off – 25 days a year.
• Pension – salary exchange scheme with 4% employer contribution and 5% employee contribution.
• Life Assurance – of 4 times base salary.
• Private Medical Insurance – which is non‑contributory (spouse and dependants included).
• Worldwide Travel Insurance – which is non‑contributory (spouse and dependants included).
• Benefits Platform offering various retail and leisure discounts.