Senior Service Designer in Manchester

Senior Service Designer

Location: Methods, Manchester, England, United Kingdom

Posted: 4 days ago – Be among the first 25 applicants

Methods Business and Digital Technology Limited is a £100M+ IT Services Consultancy that partners with central government departments and agencies to transform the way the public sector operates. Established over 30 years ago, we bring transformation, delivery, and collaboration skills to create end-to-end business and technical solutions that are people‑centred, safe, and designed for the future. We support our clients in the success of their projects while working collaboratively to share skill sets and solve problems, with a focus on public‑sector work and a growing private‑sector client portfolio. Methods was acquired by the Alten Group in early 2022.

Responsibilities

• Identifying, developing, and using best practice and standards to design services consistent with the rest of government
• Advocating for users and understanding user needs to design simple, effective, and accessible services
• Creating service maps, blueprints, and other concepts
• Mapping user journeys, processes, and visualising design problems
• Articulating and solving complex problems, from end to end and surface to core
• Communicating concepts to users and stakeholders
• Selling ideas with persuasive storytelling
• Experience with the GDS/GOV.UK style guide and service design standard
• Collaborating within a multidisciplinary team by sharing design work and participating in research

Day‑to‑Day Activities

• Advocating for user‑centred design and supporting the Design community within Methods and across government
• Taking responsibility for own learning and development and seeking opportunities to improve knowledge and experience
• Providing project support and guidance to other team members in the SD community of practice
• Coaching and mentoring junior team members in the SD community of practice
• Supporting probation and annual reviews for junior team members in the SD community of practice
• Assisting in training and development plans alongside the Head of SD and Deputy Director of UCD
• Bid support to Head of SD and Deputy Director of UCD
• Supporting permanent staff hiring when required

Essential Skills

• Demonstrable passion for service design and ability to communicate design ideas clearly
• Ability to explain abstract concepts to diverse audiences
• Understanding of how technology constraints influence design
• Experience running workshops and facilitating collaborative design sessions
• Experience participating in research activities and interpreting user research to inform design
• Ability to contribute to prototypes at different levels of fidelity
• Experience working in an agile environment

Qualifications

• Relevant industry experience

Benefits

• Autonomy to develop and grow your skills and experience
• Be part of exciting project work that makes a difference in society
• Strong, inspiring and thought‑provoking leadership
• A supportive and collaborative environment
• Development – management development programme and training
• Wellness – 24/7 confidential employee assistance programme
• Flexible working – including home working and part‑time options
• Social – office parties, breakfast Tuesdays, monthly pizza Thursdays, etc., and commitment to charitable causes
• Time off – 25 days of annual leave a year, plus bank holidays, with the option to buy 5 extra days each year
• Volunteering – 2 paid days per year to volunteer in local communities or within a charity organisation
• Pension – salary exchange scheme with 4% employer contribution and 5% employee contribution
• Discretionary company bonus based on company and individual performance
• Life assurance – 4 times base salary
• Private medical insurance and worldwide travel insurance – non‑contributory (spouse and dependants included)
• Enhanced maternity and paternity pay
• Travel – season ticket loan, cycle‑to‑work scheme
• Full list of benefits available on the company website

Seniority Level

Mid‑Senior level

Employment Type

Full‑time

Job Function

Design, Art/Creative, and Information Technology

Industries

IT Services and IT Consulting