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For Companies At a Glance
- Tasks: Lead innovative projects and shape user-centred design strategies for impactful public sector solutions.
- Company: Join a ÂŁ100M+ IT consultancy transforming public services with a human touch.
- Benefits: Enjoy flexible working, 25 days leave, and a supportive environment for personal growth.
- Why this job: Make a real difference in society while developing your career in a collaborative culture.
- Qualifications: Experience in agile project delivery and user research is essential.
- Other info: Participate in exciting team events and community volunteering opportunities.
The predicted salary is between 36000 - 60000 ÂŁ per year.
About Methods
Methods is a ÂŁ100M+ IT Services Consultancy that partners with central government departments and agencies to transform public sector operations in the UK. Established over 30 years ago, we apply skills in transformation, delivery and collaboration from across the Methods Group to create endâtoâend business and technical solutions that are peopleâcentred, safe and designed for the future. We support our clients in the success of their projects while working collaboratively to share skill sets and solve problems. With a focus on the public sector and a growing private sector portfolio, Methods combines a human touch, technology and data to deliver value and sustainability for clients, staff, communities and the planet. Methods was acquired by the Alten Group in early 2022.
Base pay range: Your actual pay will be based on your skills and experience â talk with your recruiter to learn more.
Domain Expert Role Overview
As a UserâCentred Design & Delivery Expert, you play a pivotal role at the intersection of client engagement, strategic delivery and brand representation. You shape how Methods communicates its value, supports business growth and showcases its transformation expertise through preâsales activity, thought leadership and highâimpact marketing content. Collaborating closely with Delivery, Sales and Marketing, you translate our work into clear, compelling and outcomeâfocused narratives, including persuasive bid responses, presentations and strategic content that resonate with clients and articulate the measurable impact Methods delivers.
You drive the evolution of our service offerings, ensuring alignment with changing client priorities, industry best practice and emerging technologies across IT operations, service management, automation and digital service excellence. As the senior technical authority for your domain, you anticipate market trends, define the future skills required within the discipline and guide Methods' strategic direction. You build and mentor a community of Specialists, recruiting talent and nurturing capability with support from Competency Centre leadership. In addition, you contribute to specialist client assignments, support preâsales and bid activities and help shape new and existing service propositions.
Responsibilities
- Provide expert consultancy, technical leadership and delivery assurance across client assignments
- Lead discovery activities, assessments, stakeholder interviews and service maturity reviews
- Develop strategies, operating models, transformation roadmaps and business cases
- Design and facilitate client workshops, including visionâsetting, prioritisation and technical decisionâmaking
- Offer handsâon delivery support as an interim lead or specialist where required
- Support implementation of the skills matrix and deliver projectâspecific training to uplift team capability
- Participate in programme governance, risk assessment and quality assurance for major initiatives
PreâSales
- Shape early client conversations, understand challenges and define clear, compelling responses
- Lead scoping activities and host client workshops to refine requirements and solution options
- Develop highâquality proposals, presentations and capability statements for bids and frameworks
- Support Sales and Bid Teams with subjectâmatter expertise and strategic narrative development
- Contribute to account planning, pipeline development and identification of future market opportunities
- Provide insight on competitive positioning, market trends and emerging client needs
Service Offerings
- Work with Competency Centre leadership to develop, refine and evolve service propositions
- Identify future customer or market challenges and ensure our offerings reflect best practice and emerging trends
- Build and maintain partnerships with external organisations to strengthen service capability
- Curate and maintain reusable assets such as case studies, templates and playbooks, updated quarterly
Training & Community
- Mentor and support Specialists, providing technical guidance and career development
- Produce training materials and deliver capabilityâbuilding courses aligned to domain expertise
- Continue developing your own skills in line with Competency Centre objectives
- Lead an active professional community by organising events, sharing insights and promoting collaboration
- Participate in the recruitment of Specialists, including conducting technical interviews
External Communication
- Represent Methods through thought leadership, attending events, speaking engagements and external forums
- Produce highâquality blogs, insight articles, whitepapers or multimedia content to showcase expertise
- Support Marketing to develop compelling stories and campaigns that highlight client outcomes and Methods' value
- Ensure domainâspecific messaging is clear, consistent and aligned with corporate priorities
Key Experience
- Agile Project Delivery (Discovery, Alpha, Beta & Live)
- Product Vision & Strategy
- Outcome & KPI definitions
- Inclusive & Ethical User Research
- E2E Service Design & Journey Mapping
- Interaction & Visual Design (UX/UI)
- Prototyping & Usability Testing
- Agile Software Development (frontend, backend, and fullâstack)
- Content Design & Information Architecture
- Accessibility Auditing & Compliance (WCAG / Service Standards)
- Continuous Improvement & Service Optimisation
- Capability Uplift & DesignOps Enablement
Benefitsâled portfolio management
Change readiness and engagement
Why youâll love this role
You will love the role if you want to make a real impact while growing your career in a supportive, forwardâthinking organisation. In this hybrid sales and delivery role, you will build trusted relationships with clients, spot opportunities to solve complex challenges and then lead the teams that bring those solutions to life. You will have the freedom to innovate, the backing of experienced colleagues and a culture that values collaboration, curiosity and continuous development. At Methods, your work matters, your voice is heard and your career can thrive.
Benefits
- Autonomy to develop and grow your skills and experience
- Be part of exciting project work that is making a difference in society
- Strong, inspiring and thoughtâprovoking leadership
- A supportive and collaborative environment
- Management development programme and training
- 24/7 confidential employee assistance programme
- Flexible working, including home working and part time
- Office parties, breakfast Tuesdays, monthly pizza Thursdays, Thirsty Thursdays and commitment to charitable causes
- 25 days of annual leave a year, plus bank holidays, with the option to buy 5 extra days each year
- 2 paid days per year to volunteer in local communities or in a charity organisation
- Salary Exchange Scheme with 4% employer contribution and 5% employee contribution
- Discretionary company bonus based on company and individual performance
- Life Assurance of 4 times base salary
- Private Medical Insurance (nonâcontributory, including spouse and dependants)
- Worldwide Travel Insurance (nonâcontributory, including spouse and dependants)
- Enhanced maternity and paternity pay
- Season ticket loan and cycle to work scheme
Seniority level: MidâSenior level
Employment type: Fullâtime
Job function: Engineering and Information Technology
Industries: IT Services and IT Consulting
UCD&D Domain Expert in London employer: Methods
Contact Detail:
Methods Recruiting Team
StudySmarter Expert Advice đ¤Ť
We think this is how you could land UCD&D Domain Expert in London
â¨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and donât be shy about reaching out to potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings!
â¨Tip Number 2
Prepare for interviews by researching the company and its projects. Understand their values and how they align with your skills. Practice common interview questions and think of examples that showcase your expertise in user-centred design and delivery.
â¨Tip Number 3
Showcase your work! Create a portfolio that highlights your best projects and outcomes. Use it as a conversation starter during interviews to demonstrate your impact and how you can contribute to Methodsâ mission.
â¨Tip Number 4
Donât forget to apply through our website! Itâs the best way to ensure your application gets seen by the right people. Plus, it shows youâre genuinely interested in being part of the Methods team.
We think you need these skills to ace UCD&D Domain Expert in London
Some tips for your application đŤĄ
Tailor Your Application: Make sure to customise your CV and cover letter for the UCD&D Domain Expert role. Highlight your relevant experience in user-centred design and delivery, and show how your skills align with what Methods is looking for.
Showcase Your Impact: When detailing your past projects, focus on the outcomes and impact youâve made. Use metrics where possible to demonstrate how you've contributed to successful transformations or improvements in previous roles.
Be Authentic: Let your personality shine through in your application. We want to see who you are beyond your qualifications. Share your passion for user-centred design and how it drives your work.
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. This way, your application will be seen by the right people, and youâll be one step closer to joining our amazing team at Methods!
How to prepare for a job interview at Methods
â¨Know Your Stuff
Make sure youâre well-versed in user-centred design principles and agile project delivery. Brush up on your knowledge of E2E service design, journey mapping, and the latest trends in IT operations. This will not only help you answer technical questions but also show that you're genuinely interested in the role.
â¨Showcase Your Experience
Prepare to discuss specific projects where you've led discovery activities or developed transformation roadmaps. Use the STAR method (Situation, Task, Action, Result) to structure your answers, making it easy for the interviewers to see the impact of your work.
â¨Engage with the Interviewers
Donât just wait for questions; engage with your interviewers by asking insightful questions about their current projects and challenges. This shows that youâre proactive and genuinely interested in how you can contribute to Methodsâ success.
â¨Be a Team Player
Highlight your experience in mentoring and supporting team members. Discuss how youâve built communities or facilitated workshops, as collaboration is key in this role. Show that you can lead while also being a supportive team member.
