At a Glance
- Tasks: Manage and enhance ServiceNow CMDB, ensuring data quality and stakeholder engagement.
- Company: Join Methods, a leading consultancy transforming public services in the UK.
- Benefits: Enjoy 25 days annual leave, wellness support, and exciting social events.
- Other info: Opportunities for professional growth and a fun, collaborative workplace culture.
- Why this job: Make a real impact on public services while developing your skills in a supportive environment.
- Qualifications: Experience with ServiceNow CMDB and strong stakeholder management skills required.
The predicted salary is between 60750 - 74250 £ per year.
Since our establishment in 1990, Methods has partnered with a range of central government departments and agencies to transform the way the public sector operates in the UK. Our mission is to improve and safeguard public-facing services. We apply digital thinking to ensure the future of our public services is centered around our citizens. Our human touch sets us apart from other consultancies, system integrators and software houses - we have a customer-centric value system whereby we focus on delivering what is right for our clients. We passionately support our clients in the success of their projects while working collaboratively to share skill sets and solve problems. At Methods we have fun while working hard; we are not afraid of making mistakes and learning from them. Methods are experts in delivering secure, resilient cyber and information services – keeping systems and data safe. We help organisations improve processes such as threat management by building an identity management programme, and establishing prevention, detection and response capabilities to cyber-attacks.
The Role
We're looking for an experienced Software Asset Manager with strong ServiceNow Configuration Management and CMDB expertise to establish, govern, and continuously improve our configuration management capability. You'll play a key role in building and maintaining a trusted CMDB, driving Service Mapping and CSDM adoption, ensuring data quality, and engaging stakeholders across the business to maximise the value of ServiceNow.
- Define and implement Configuration Management policies, processes, and governance frameworks.
- Build, maintain, and enhance the ServiceNow CMDB, including data models, Discovery, and Identification & Reconciliation rules.
- Deliver Service Mapping and CSDM initiatives, ensuring accurate service and infrastructure relationships.
- Monitor and improve CMDB data quality through governance, dashboards, certifications, and the application of the 3Cs (Completeness, Compliance, and Correctness).
- Engage stakeholders across IT and the business to drive CMDB adoption, data ownership, and continuous improvement.
Essential Skills & Experience
- Proven experience implementing and maturing Configuration Management practices.
- Strong hands-on experience building and managing ServiceNow CMDBs.
- Experience with ServiceNow Discovery, Identification & Reconciliation (IRE), and CMDB data modelling.
- Strong understanding of Service Mapping and Common Service Data Model (CSDM).
- Experience developing CMDB governance, data quality frameworks, and health reporting.
- Excellent stakeholder management, communication, and influencing skills.
Desirable Skills
- ServiceNow certifications (CSA, CIS Discovery, CIS Service Mapping, or similar).
- Knowledge of ITIL and IT Asset Management best practices.
- Experience with Software Asset Management (SAM) and ITAM processes.
- Experience working within complex enterprise environments.
This role will require you to have or be willing to go through Security Clearance. As part of the onboarding process candidates will be asked to complete a Baseline Personnel Security Standard; details of the evidence required to apply may be found on the government website Gov.UK. If you are unable to meet this and any associated criteria, then your employment may be delayed, or rejected. Details of this will be discussed with you at interview.
Methods is passionate about its people; we want our colleagues to develop the things they are good at and enjoy. By joining us you can expect:
- Autonomy to develop and grow your skills and experience.
- Be part of exciting project work that is making a difference in society.
- Strong, inspiring and thought-provoking leadership.
- A supportive and collaborative environment.
Development – access to LinkedIn Learning, a management development programme, and training.
Wellness – 24/7 confidential employee assistance programme.
Social – office parties, breakfast Tuesdays, monthly pizza Thursdays, Thirsty Thursdays, and commitment to charitable causes.
Time Off – 25 days of annual leave a year, plus bank holidays, with the option to buy 10 extra days each year.
Volunteering – 2 paid days per year to volunteer in our local communities or within a charity organisation.
Pension – Salary Exchange Scheme with 4% employer contribution and 5% employee contribution.
Life Assurance – of 4 times base salary.
Private Medical Insurance – which is non-contributory (spouse and dependants included).
Worldwide Travel Insurance – which is non-contributory (spouse and dependants included).
Enhanced Maternity and Paternity Pay.
Travel – season ticket loan, cycle to work scheme.
For a full list of benefits please visit our website.
Software Asset Manager (ServiceNow CMDB & Configuration Management) in London employer: Methods
At Methods, we pride ourselves on being an excellent employer that fosters a collaborative and innovative work culture. Our remote Senior Fabric Architect role offers the flexibility to work from home while also providing opportunities for professional growth through mentorship and engagement with senior stakeholders. With a focus on modern data platforms and a commitment to employee development, joining our team means being part of a forward-thinking company that values your contributions and supports your career aspirations.
StudySmarter Expert Advice🤫
We think this is how you could land Software Asset Manager (ServiceNow CMDB & Configuration Management) in London
✨Join Local Tech Meetups
Get out there and mingle with fellow developers by joining local tech meetups. It’s a fantastic way to meet people who might be working at Methods or know someone who does. Plus, you can pick up some trendy tech skills and trends while you're at it!
✨Contribute to Open Source Projects
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✨Tap into Online Developer Communities
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Keep your eyes peeled on job boards that focus on tech roles. Sites like TechCareers or Stack Overflow Jobs can often have listings for companies like Methods that might not show up on broader job sites. Make it a habit to check these regularly, and don’t hesitate to apply directly through our website!
We think you need these skills to ace Software Asset Manager (ServiceNow CMDB & Configuration Management) in London
Some tips for your application 🫡
Show off your coding skills:When applying for a software engineering role, it's super important to showcase your coding skills. Make sure your CV includes your tech stack, any relevant programming languages you’re comfortable with, and examples of projects you've worked on. If you have a GitHub profile, link it up! We love to see code in action.
Tailor your portfolio:For a full-time role, we’d expect to see some solid examples of your work in your portfolio. Make sure to include at least two or three projects that highlight your problem-solving skills and your ability to work with different technologies. Focus on the projects that are most relevant to the position at Methods.
Craft a killer cover letter:Your cover letter is your chance to stand out—make it personal! Explain why you want to work at Methods and how your skills align with the role. Show us your passion for software development. We dig enthusiastic candidates who understand the value of collaboration and continuous learning!
Be clear and concise:When it comes to writing your CV and cover letter, clarity is key. Avoid jargon that could confuse us and stick to simple, direct language. Highlight your achievements with quantifiable results where possible, and keep everything easy to read. A well-organised application goes a long way!
How to prepare for a job interview at Methods
✨Brush Up on Your Coding Skills
For a full-time software engineering role, it's crucial that we stay sharp with our coding abilities. Expect technical questions that might involve solving problems on the spot or discussing algorithms. Practise on platforms like LeetCode or HackerRank to get comfortable with the types of questions that often come up.
✨Know Your Tools and Frameworks
Make sure we’re well-acquainted with the tools and technologies listed in the job description. Familiarise ourselves with any specific frameworks or programming languages mentioned. If Methods uses React or Node.js, for instance, be ready to discuss how we’ve used them in previous projects or coursework.
✨Showcase Your Projects
Bring along a portfolio that highlights our best work. This could be code samples, GitHub repositories, or any side projects we’ve built. Make sure we can talk through our thought process for each project, especially the challenges we faced and how we solved them—this shows our problem-solving skills in action.
✨Prepare for Behavioural Questions
While technical skills are key, full-time positions also require cultural fit. Be ready to discuss our previous experiences and how we handle teamwork, conflict, and deadlines. Brush up on the STAR method—Situation, Task, Action, Result—to clearly articulate our past experiences when discussing how we've contributed to a team.
