Methods is seeking a Service Delivery Manager to oversee day-to-day customer engagement and delivery of high-quality services within defined support contracts. You will interact with designated customers, drive continuous improvement, and ensure SLAs and KPIs are met while coordinating with account management and technical teams.
Based in London with a hybrid working model, you will lead service recovery, manage customer relationships, and ensure alignment of operational delivery with account
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IT Service Delivery Lead - Customer Focus, Flexible Hybrid in London employer: Methods
At Methods, we pride ourselves on being an excellent employer that fosters a collaborative and innovative work culture. Our remote Senior Fabric Architect role offers the flexibility to work from home while also providing opportunities for professional growth through mentorship and engagement with senior stakeholders. With a focus on modern data platforms and a commitment to employee development, joining our team means being part of a forward-thinking company that values your contributions and supports your career aspirations.
