At a Glance
- Tasks: Design and implement IT services that make a real difference in the public sector.
- Company: Join a £100M+ consultancy transforming public services with a human touch.
- Benefits: Enjoy flexible working, wellness support, and 25 days annual leave plus bank holidays.
- Other info: Collaborative environment with opportunities for personal and professional growth.
- Why this job: Be part of exciting projects that impact society while developing your skills.
- Qualifications: Experience in service design and ITIL processes; strong communication and teamwork skills.
The predicted salary is between 50000 - 60000 £ per year.
Methods Business and Digital Technology Limited is a £100M+ IT Services Consultancy that has partnered with a range of central government departments and agencies to transform the way the public sector operates in the UK. Established over 30 years ago and UK-based, we apply our skills in transformation, delivery, and collaboration from across the Methods Group, to create end-to-end business and technical solutions that are people‑centred, safe, and designed for the future. Our human touch sets us apart from other consultancies, system integrators and software houses – with people, technology, and data at the heart of who we are, we believe in creating value and sustainability through everything we do for our clients, staff, communities, and the planet.
Role Description
Candidates must have a strong track record of performing a Service Design and Introduction role, ideally with proven knowledge and understanding of how these align with ITIL processes. Responsible for the planning and coordination of resources to ensure that services are effectively transitioned into service operation and that any changes to live services or retirements from live service are controlled.
Responsibilities
- Responsible for the creation of service designs in accordance with the agreed service level targets
- Responsible for the design and documentation of ITIL based service support models
- Contributes to the efficiency & effectiveness of service delivery by ensuring adherence to discrete standard models and consideration of service‑related non‑functional requirements during onboarding
- Documentation of the responsibilities of suppliers in service support and that the responsibilities match their contractual commitments
- Provides coordination between projects, suppliers, Service Operations, and live services teams
- Updates to the Service Catalogue to ensure it is maintained and contains accurate information on all operational services and those being prepared to be run operationally
- Ensuring that the service designs follow the standard approach for Capacity, Availability, Information Security and IT Service Continuity Management
- Identification of the Operational Level Agreements and underpinning contracts required to operate the service
- Creation or amendment of standard Service Designs, Service sheets and user‑facing service collateral
- Documentation of process flows across all in‑scope service support processes
Person Specification
- Proven experience and execution of service design/architecture and Introduction
- Experience of working in a high‑pressure environment
- ITIL Foundation Certificate (minimum) or Service Design Lifecycle module (preferable)
- Experience of SLA reporting, Key Performance Indicators, Dashboard reporting and Trend Analysis
- Supplier management experience
- Experience in case management toolsets – preferably ServiceNow
- Excellent working knowledge of Microsoft Office – particularly Excel
- Proven experience in communicating with a variety of stakeholders at different levels
- Strong team‑working skills
- Able to work without supervision
- Strong inter‑personal skills
Benefits
Methods is passionate about its people; we want our colleagues to develop the things they are good at and enjoy. By joining us you can expect:
- Autonomy to develop and grow your skills and experience
- Be part of exciting project work that is making a difference in society
- Strong, inspiring, and thought‑provoking leadership
- A supportive and collaborative environment
As well as this we offer:
- Development – access to LinkedIn Learning, a management development programme, and training
- Wellness – 24/7 confidential employee assistance programme
- Flexible Working – including home working and part time
- Social – office parties, breakfast Tuesdays, monthly pizza Thursdays, Thirsty Thursdays, and commitment to charitable causes
- Time Off – 25 days of annual leave a year, plus bank holidays, with the option to buy 5 extra days each year
- Volunteering – 2 paid days per year to volunteer in local communities or within a charity organisation
- Pension – Salary Exchange Scheme with 4% employer contribution and 5% employee contribution
- Life Assurance – of 4 times base salary
- Private Medical Insurance – which is non‑contributory (spouse and dependants included)
- Worldwide Travel Insurance – which is non‑contributory (spouse and dependants included)
- Enhanced Maternity and Paternity Pay
- Travel – season ticket loan, cycle to work scheme
For a full list of benefits please visit our website (www.methods.co.uk/careers/benefits)
Service Design & Introduction - ITIL in Leeds employer: Methods
Methods Business and Digital Technology Limited is an exceptional employer that prioritises the growth and well-being of its employees. With a strong focus on collaboration and innovation, we offer a supportive work culture where autonomy is encouraged, alongside exciting projects that make a real difference in society. Our comprehensive benefits package, including flexible working options, wellness programmes, and opportunities for professional development, ensures that our team members thrive both personally and professionally.
StudySmarter Expert Advice🤫
We think this is how you could land Service Design & Introduction - ITIL in Leeds
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Methods values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Methods might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Methods!
✨Direct Apply to Methods
Let's not forget to apply directly through the Methods website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Service Design & Introduction - ITIL in Leeds
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Methods.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Methods. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Methods
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
