Methods Business and Digital Technology Limited in Leeds is seeking a Principal Service Desk Analyst to lead complex incident resolution and coordinate responses across the IT stack. You will manage escalations, drive service improvements, and act as a senior point of contact for customers and colleagues.
You will mentor Service Desk Analysts, collaborate with internal teams and vendors, and ensure high-quality customer service while maintaining SLAs.
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Senior Service Desk Analyst: Lead & Resolve Complex Issues in Leeds employer: Methods
At Methods, we pride ourselves on being an excellent employer that fosters a collaborative and innovative work culture. Our remote Senior Fabric Architect role offers the flexibility to work from home while also providing opportunities for professional growth through mentorship and engagement with senior stakeholders. With a focus on modern data platforms and a commitment to employee development, joining our team means being part of a forward-thinking company that values your contributions and supports your career aspirations.
