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- Tasks: Manage IT service continuity and develop strategies for incident management.
- Company: Join Methods, a leader in IT service solutions focused on public sector excellence.
- Benefits: Enjoy flexible working arrangements and the opportunity to make a real impact.
- Why this job: Be part of a dynamic team ensuring IT services are resilient and reliable.
- Qualifications: Strong background in Service Continuity Management and ITIL experience required.
- Other info: This role is expected to be outside IR35; assessment details provided in the first week.
The predicted salary is between 43200 - 72000 £ per year.
Methods are looking for a ITSCM/Service Continuity Manager for an on-going contract.
IT Service Continuity Management (ITSCM) is to ensure that IT services are available as quickly as possible, when technical disruptions occur and to minimise the impact of incidents on business operations, such as downtime, costs, and reputational damage.
Candidates must have a strong track record of performing in a Service Continuity role, ideally within a ITIL & Public Sector environment. The ITSCM will validate existing Business Impact Assessments for all Technology services and will also establish the process for completing new BIA\’s for upcoming services.
Role Duties:
- Help our clients Technology plan for incidents: Develop and establish effective, standardised processes for incident management, to enable service continuity.
- Analyse threats: Identify potential threats like cyberattacks, equipment failures, or human error.
- Reduce risk: Develop strategies to reduce the risk of incidents, such as redundancy and backup systems and mitigate with a Service Continuity Plan.
- Plan for recovery: Create recovery plans and procedures agreed with the Business to ensure IT services can be restored quickly within agreed service levels.
- Test plans: Plan and conduct testing (including desktop exercises) to ensure plans work as intended. Establish a process for regular testing and training.
About You:
This role would best suit an individual who has a proven track record in delivery in a similar role
- Relevant qualifications, skills and experience in Service Continuity Management including development and management of Business Continuity plans
- Proven Skills and Experience working in a Public Sector role
- Ideally experience in working in a ITIL environment
- ITIL Foundation Certificate (minimum) or Service Operations Lifecycle module (preferable)
- Proven experience in communicating with a variety of stakeholders at different levels
- Strong Team working skills and management of line reports
- Able to work without supervision
- Strong inter-personal skills
Following a role assessment, this role is expected to be outside IR35. Please, note this is not a final IR35 determination as this will be assessed in the first week to ensure that the ways of working are clear for you to complete the assessment. Please, note you will pay for your assessment via QDOS, this will be arranged by our IR35 team in your first week.
ITSCM/Service Continuity Manager employer: Methods
Contact Detail:
Methods Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land ITSCM/Service Continuity Manager
✨Tip Number 1
Make sure to familiarize yourself with ITIL principles and frameworks, as this role heavily relies on them. Understanding the nuances of IT Service Continuity Management within an ITIL context will give you a significant edge.
✨Tip Number 2
Network with professionals in the Public Sector who have experience in Service Continuity roles. Engaging with industry peers can provide insights into best practices and may even lead to referrals.
✨Tip Number 3
Prepare to discuss specific incidents you've managed in the past. Highlight your strategies for incident management and recovery planning, as real-world examples will demonstrate your capability effectively.
✨Tip Number 4
Stay updated on current threats and trends in IT security and service continuity. Being knowledgeable about recent cyberattacks or technological failures will show that you are proactive and well-informed.
We think you need these skills to ace ITSCM/Service Continuity Manager
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the ITSCM/Service Continuity Manager position. Understand the key responsibilities and required qualifications, especially in relation to ITIL and Public Sector experience.
Highlight Relevant Experience: In your CV and cover letter, emphasize your previous roles in Service Continuity Management. Provide specific examples of how you've developed Business Impact Assessments and managed incident response processes.
Showcase Your Skills: Clearly outline your skills related to risk reduction, recovery planning, and stakeholder communication. Mention any relevant certifications, such as the ITIL Foundation Certificate, to strengthen your application.
Tailor Your Application: Customize your CV and cover letter to reflect the language and requirements mentioned in the job description. Use keywords from the listing to demonstrate that you are a perfect fit for the role.
How to prepare for a job interview at Methods
✨Showcase Your ITSCM Expertise
Be prepared to discuss your previous experience in IT Service Continuity Management. Highlight specific examples where you successfully minimized downtime and managed incidents, especially in an ITIL and Public Sector context.
✨Demonstrate Your Analytical Skills
Expect questions about how you analyze threats and develop risk reduction strategies. Share your approach to identifying potential risks and how you've implemented effective solutions in past roles.
✨Discuss Your Communication Skills
Since this role involves interacting with various stakeholders, be ready to explain how you communicate complex information clearly. Provide examples of how you've engaged with different levels of management and team members.
✨Prepare for Scenario-Based Questions
You may be asked to outline your process for creating recovery plans or conducting testing exercises. Think through your methodology and be ready to walk the interviewer through your planning and execution steps.
