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- Tasks: Lead IT operations and service excellence, shaping client engagement and strategic delivery.
- Company: Join a ÂŁ100M+ IT Services Consultancy transforming the public sector in the UK.
- Benefits: Enjoy competitive salary, wellness programmes, and 25 days off per year.
- Why this job: Make a real impact while growing your career in a supportive, innovative environment.
- Qualifications: Experience in IT service management and strong communication skills required.
- Other info: Collaborative culture with opportunities for professional development and community building.
The predicted salary is between 36000 - 60000 ÂŁ per year.
Methods is a £100M+ IT Services Consultancy that has partnered with a range of central government departments and agencies to transform the way the public sector operates in the UK. Established over 30 years ago and UK‑based, we apply our skills in transformation, delivery, and collaboration across the Methods Group to create end‑to‑end business and technical solutions that are people‑centred, safe, and designed for the future. Our human touch sets us apart from other consultancies, system integrators and software houses. People, technology and data are at the heart of who we are. We believe in creating value and sustainability through everything we do for our clients, staff, communities and the planet. We support our clients in the success of their projects while working collaboratively to share skill sets and solve problems. At Methods we have fun while working hard; we are not afraid of making mistakes and learning from them. Predominantly focused on the public sector, Methods is now building a significant private‑sector client portfolio. Methods was acquired by the Alten Group in early 2022. Alten is a global engineering firm with approximately 57,000 employees specialising in engineering and IT services.
Domain Expert Role Overview
As an IT Operations & Service Excellence Domain Expert, you will play a pivotal role at the intersection of client engagement, strategic delivery, and brand representation. You will shape how Methods communicates its value, supports business growth, and showcases its transformation expertise through pre‑sales activity, thought leadership, and high‑impact marketing content. You will collaborate closely with Delivery, Sales and Marketing to translate our work into clear, compelling, and outcome‑focused narratives. This includes designing persuasive bid responses, presentations, and strategic content that resonate with clients and articulate the measurable impact Methods delivers. You will also drive the evolution of our service offerings, ensuring they remain aligned with changing client priorities, industry best practice and emerging technologies across IT operations, service management, automation and digital service excellence. As the senior technical authority for your domain, you will anticipate market trends, define the future skills required within the discipline, and guide Methods' strategic direction. You will build and mentor a community of Specialists, recruiting talent and nurturing capability with support from Competency Centre leadership. In addition, you will contribute to specialist client assignments, support pre‑sales and bid activities and help shape new and existing service propositions.
Requirements
- Project Expertise
- Provide expert consultancy, technical leadership and delivery assurance across client assignments
- Lead discovery activities, assessments, stakeholder interviews and service maturity reviews
- Develop strategies, operating models, transformation roadmaps and business cases
- Design and facilitate client workshops, including vision‑setting, prioritisation and technical decision‑making
- Offer hands‑on delivery support as an interim lead or specialist where required
- Support implementation of the skills matrix and deliver project‑specific training to uplift team capability
- Participate in programme governance, risk assessment and quality assurance for major initiatives
- Shape early client conversations, understand challenges and define clear, compelling responses
- Lead scoping activities and host client workshops to refine requirements and solution options
- Develop high‑quality proposals, presentations and capability statements for bids and frameworks
- Support Sales and Bid Teams with subject‑matter expertise and strategic narrative development
- Contribute to account planning, pipeline development and identification of future market opportunities
- Provide insight on competitive positioning, market trends and emerging client needs
- Work with Competency Centre leadership to develop, refine and evolve service propositions
- Identify future customer or market challenges and ensure our offerings reflect best practice and emerging trends
- Build and maintain partnerships with external organisations to strengthen service capability
- Curate and maintain reusable assets such as case studies, templates and playbooks, updated quarterly
- Mentor and support Specialists, providing technical guidance and career development
- Produce training materials and deliver capability‑building courses aligned to domain expertise
- Continue developing your own skills in line with Competency Centre objectives
- Lead an active professional community by organising events, sharing insights and promoting collaboration
- Participate in the recruitment of Specialists, including conducting technical interviews
- Represent Methods through thought leadership, attending events, speaking engagements and external forums
- Produce high‑quality blogs, insight articles, whitepapers or multimedia content to showcase expertise
- Support Marketing to develop compelling stories and campaigns that highlight client outcomes and Methods' value
- Ensure domain‑specific messaging is clear, consistent and aligned with corporate priorities
Key Experience
To be effective in this role, you must have relevant delivery experience sufficient to interact with senior clients, delivery teams, and respond to tenders. This will include, at a minimum, the following areas for your domain:
- IT Service Management (ITSM) Implementation & Optimisation
- Incident, Problem & Change Management
- Monitoring, Alerting & Event Management
- Automation & Orchestration of IT Operations
- DevOps Enablement & Continuous Delivery Practices
- Capacity, Performance & Availability Management
- IT Governance, Risk & Compliance
- Service Desk & User Support Operations
- Metrics, Reporting & Continuous Improvement Programmes
- Capability Uplift & Embedded Knowledge Transfer
- Operational Security Management
Why you’ll love this role
You will love the role if you want to make a real impact while growing your career in a supportive, forward‑thinking organisation. Methods combines the agility of a consultancy with the purpose of public‑sector transformation, giving you the opportunity to shape meaningful outcomes for citizens, government and national services. In this hybrid sales and delivery role, you will build trusted relationships with clients, spot opportunities to solve complex challenges and then lead the teams that bring those solutions to life. You will have the freedom to innovate, the backing of experienced colleagues, and a culture that values collaboration, curiosity and continuous development. At Methods, your work matters, your voice is heard and your career can thrive.
Benefits
- Autonomy to develop and grow your skills and experience
- Be part of exciting project work that is making a difference in society
- Strong, inspiring and thought‑provoking leadership
- A supportive and collaborative environment
As well as this, we offer:
- Development access to Pluralsight, a management development programme and training
- Wellness 24/7 Confidential employee assistance programme
- Social – Breakfast Tuesdays, Thirsty Thursdays and Pizza on the last Thursday of each month as well as commitment to charitable causes
- Time off 25 days a year
- Pension Salary Exchange Scheme with 4% employer contribution and 5% employee contribution
- Discretionary Company Bonus based on company and individual performance
- Life Assurance of 4 times base salary
- Private Medical Insurance which is non‑contributory (spouse and dependants included)
- Worldwide Travel Insurance which is non‑contributory (spouse and dependants included)
For a full list of benefits please visit our website (www.methods.co.uk/careers/benefits).
IT Operations Domain Expert employer: Methods
Contact Detail:
Methods Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Operations Domain Expert
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy about reaching out to folks on LinkedIn. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Showcase your expertise! Create a portfolio or a personal website where you can display your projects, case studies, and any relevant content. This not only highlights your skills but also gives potential employers a taste of what you can bring to the table.
✨Tip Number 3
Prepare for interviews by researching the company and its culture. Understand their values and how they align with yours. Tailor your responses to show how you can contribute to their mission, especially in areas like IT operations and service excellence.
✨Tip Number 4
Don’t forget to apply through our website! We love seeing candidates who are genuinely interested in joining Methods. Plus, it’s a great way to ensure your application gets into the right hands and shows your enthusiasm for the role.
We think you need these skills to ace IT Operations Domain Expert
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the IT Operations Domain Expert role. Highlight your relevant experience in IT service management and how it aligns with what we do at Methods. This shows us you’re genuinely interested and understand our mission.
Showcase Your Expertise: Don’t hold back on sharing your technical skills and project expertise! We want to see how you’ve tackled challenges in the past, especially in areas like automation and service excellence. Use specific examples to illustrate your impact.
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate clarity, so avoid jargon unless it’s necessary. Make it easy for us to see your qualifications and how you can contribute to our team.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, you’ll find all the info you need about the position there!
How to prepare for a job interview at Methods
✨Know Your Stuff
Make sure you brush up on IT Service Management and the specific technologies mentioned in the job description. Be ready to discuss your experience with incident management, automation, and DevOps practices. This will show that you’re not just familiar with the terms but can apply them effectively.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled complex challenges in previous roles. Think about specific projects where you led discovery activities or developed transformation roadmaps. This will demonstrate your ability to think strategically and deliver results.
✨Engage with the Company Culture
Research Methods' values and culture. Be ready to discuss how you align with their focus on collaboration, learning from mistakes, and making a positive impact. Showing that you fit into their culture can set you apart from other candidates.
✨Ask Insightful Questions
Prepare thoughtful questions that reflect your understanding of the role and the company’s goals. Inquire about their current projects, future service offerings, or how they measure success in client engagements. This shows your genuine interest and helps you assess if the company is the right fit for you.
