At a Glance
- Tasks: Join our Salesforce team to enhance and maintain our internal platform while solving user issues.
- Company: Dynamic company focused on impactful projects and collaborative culture.
- Benefits: Enjoy 25 days off, private medical insurance, and wellness support.
- Other info: Participate in fun social events and enjoy opportunities for professional growth.
- Why this job: Make a real difference in society while developing your skills in a supportive environment.
- Qualifications: 2+ years of Salesforce experience and strong problem-solving skills required.
The predicted salary is between 40000 - 50000 £ per year.
The Salesforce team is responsible for the continual maintenance and development of the internal Salesforce org, the integral business operational platform. The Salesforce Administrator will act as a key member of this team, helping to analyse and resolve user issues, drive adoption, resolve system bugs and implement stakeholder change requests. The Salesforce Administrator will also design, create and deliver technical solutions on the Salesforce platform, ensuring that the org is continually fit for purpose. The role will work across the full Salesforce platform, while developing subject matter expertise in Finance and Accounts processes within Certinia PSA and Certinia Accounting (FFA). This includes troubleshooting financial data and process issues, supporting system improvements, and contributing to the migration of legacy automation into Salesforce Flow.
Responsibilities
- Participating in discovery sessions/workshops with business process stakeholders and users to gather/update solution requirements, performing gap analysis between Salesforce capabilities and enhancement needs.
- Analysing user stories and translating these into deliverable working solutions and complete test scenarios.
- Lead or assist with the design, development, testing and delivery of functional solutions within Salesforce, prioritising scalable, declaratively developed solutions.
- Participating in user acceptance testing sessions.
- Delivering user training.
- Creating relevant user and administrator documentation to support solution rollouts.
- 2nd line Salesforce BAU support.
- Monitoring the internal ticketing system to ensure business queries are addressed in a timely manner.
- Where relevant supporting/mentoring a junior administrator.
- Tackling technical debt, including rationalisation and optimisation of existing automation.
- Designing, building and maintaining complex record-triggered, scheduled and screen flows.
- Identifying data quality issues and managing resolution of such instances.
- Supporting Finance and Accounts teams with troubleshooting of Certinia PSA and Accounting (FFA) related issues.
- Investigating financial data discrepancies including revenue recognition, billing, project financials, and accounting postings.
- Working closely with Finance stakeholders to improve financial processes within Salesforce and Certinia.
- Drawing on your Salesforce experience to identify opportunities to recommend scalable technical and/or 3rd party solutions to the Salesforce roadmap.
- Strong understanding of internal business functions (Marketing, Sales, Service Delivery, Finance, HR etc.), and how the Salesforce platform can be designed and configured to accommodate them.
- Excellent communication skills, comfortable leading discussions and guiding stakeholders toward solutions.
- Ability to work autonomously and represent the team positively to the business.
- Confident to take responsibility for the full project lifecycle and manage projects or BAU support/change situations.
- Experience delivering Change and Release Management best practices and sandbox management.
- Experience with DataLoader (or equivalent ETL tools).
- Ability to effectively prioritise competing requests while managing user expectations.
- Fluent in English.
- Will need to go through Security Clearance and complete Baseline Personnel Security Standard.
Qualifications – Essential
- 2+ years of Salesforce and Certinia administration, ideally in a business services industry, or equivalent consulting experience.
- Strong experience supporting Certinia PSA and Certinia Accounting (FFA) or similar PSA/ERP systems.
- Good understanding of finance and accounting concepts (billing, revenue, journals, project financials, GLA, etc.).
- Strong hands‑on experience building and maintaining Salesforce Flows (record-triggered, scheduled, screen flows).
- Hands‑on configuration experience with Salesforce CRM Analytics/Analytics Studio/Tableau CRM.
- Experience analysing and resolving automation conflicts and technical debt.
- Experience within support team and client‑facing roles, managing users and day‑to‑day issues through to resolution.
- Ability to work independently, within teams, and cross‑functionally with excellent communication skills.
- Outstanding attention to detail and enjoyment of project ownership.
- Strong logical reasoning and problem‑solving skills.
- Salesforce declarative configuration to expert level (Lightning UI).
- Experience supporting orgs with 200+ users.
- Experience with delivering Change and Release Management best practices and sandbox management.
- Experience presenting to technical and non‑technical stakeholders.
- Experience with DataLoader (or equivalent ETL tools).
- Ability to effectively prioritise competing requests while managing user expectations.
- Excellent listening, oral and written communication skills.
- Team player.
- Fluent in English.
Qualifications – Desirable
- Salesforce Administrator Certification (ADM-201).
- Advanced Salesforce Flow architecture and best practices.
- Advanced Administrator, Platform App Builder certifications.
- Further Salesforce Certifications.
- Experience working within a complex Salesforce org.
- Experience leading/supporting/mentoring junior Administrator(s).
- Hands‑on configuration experience with Conga and/or DocuSign.
- BA / Project Management certifications.
- Bachelor's degree in computer science, information systems, business analysis/change management or related field.
Benefits
- Autonomy to develop and grow your skills and experience.
- Be part of exciting project work that is making a difference in society.
- Strong, inspiring and thought‑provoking leadership.
- A supportive and collaborative environment.
- Development access to LinkedIn Learning, a management development programme and training.
- Wellness 24/7 Confidential employee assistance programme.
- Social events: Breakfast Tuesdays, Thirsty Thursdays and Pizza on the last Thursday of each month and commitment to charitable causes.
- Time off 25 days a year.
- Pension Salary Exchange Scheme with 4% employer contribution and 5% employee contribution.
- Discretionary Company Bonus based on company and individual performance.
- Life assurance of 4 times base salary.
- Private Medical Insurance (non‑contributory, spouse and dependants included).
- Worldwide Travel Insurance (non‑contributory, spouse and dependants included).
Salesforce Administrator in City of Westminster employer: Methods
As a Salesforce Administrator at our company, you will thrive in a dynamic and supportive environment that prioritises employee growth and development. With access to continuous training opportunities, including LinkedIn Learning and management programmes, you will be empowered to enhance your skills while contributing to meaningful projects that positively impact society. Our inclusive work culture fosters collaboration and innovation, complemented by attractive benefits such as generous annual leave, private medical insurance, and social events that promote team bonding.
StudySmarter Expert Advice🤫
We think this is how you could land Salesforce Administrator in City of Westminster
✨Tip Number 1
Network like a pro! Reach out to current Salesforce Administrators or professionals in the finance and accounts space. Join relevant LinkedIn groups or forums where you can ask questions and share insights. You never know who might have a lead on your dream job!
✨Tip Number 2
Show off your skills! Create a portfolio showcasing your Salesforce projects, especially those involving Certinia PSA and Accounting. This will give potential employers a clear view of what you can bring to the table and how you can tackle their specific needs.
✨Tip Number 3
Prepare for interviews by practising common Salesforce scenarios and problem-solving questions. Think about how you've tackled user issues or implemented changes in the past. Being able to articulate your experience will set you apart from other candidates.
✨Tip Number 4
Don't forget to apply through our website! We love seeing applications that come directly from passionate candidates. Plus, it gives you a chance to showcase your enthusiasm for joining our team and contributing to our mission.
We think you need these skills to ace Salesforce Administrator in City of Westminster
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your Salesforce experience and how it aligns with the role. We want to see how your skills can help us tackle user issues and drive adoption!
Showcase Your Problem-Solving Skills:In your application, share examples of how you've resolved technical issues or improved processes in previous roles. We love candidates who can demonstrate their logical reasoning and problem-solving abilities!
Highlight Your Communication Skills:Since you'll be working closely with stakeholders, it's crucial to showcase your excellent communication skills. Let us know how you've led discussions or guided teams towards solutions in the past.
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any updates from us!
How to prepare for a job interview at Methods
✨Know Your Salesforce Stuff
Make sure you brush up on your Salesforce knowledge, especially around Flows and Certinia. Be ready to discuss specific examples of how you've tackled user issues or implemented changes in the past. This will show that you’re not just familiar with the platform but can also apply your skills effectively.
✨Understand the Business Context
Get a good grasp of how Salesforce fits into the broader business functions like Finance and Accounts. Familiarise yourself with key concepts such as billing and revenue recognition. This will help you speak confidently about how you can improve processes and drive adoption within the team.
✨Prepare for Scenario-Based Questions
Expect questions that ask you to solve hypothetical problems or describe how you would handle certain situations. Think about past experiences where you’ve had to analyse user stories or lead discussions with stakeholders. Practising these scenarios will help you articulate your thought process clearly.
✨Showcase Your Communication Skills
Since this role involves a lot of interaction with various stakeholders, be prepared to demonstrate your communication skills. Practice explaining complex technical concepts in simple terms. This will highlight your ability to bridge the gap between technical and non-technical audiences, which is crucial for the role.
