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- Tasks: Enhance incident management processes and ensure effective communication across teams.
- Company: Join a £100M+ IT Services Consultancy transforming the public sector in the UK.
- Benefits: Enjoy 25 days off, private medical insurance, and a supportive work culture.
- Why this job: Make a real impact on society through exciting project work and strong leadership.
- Qualifications: Proven experience as a Major Incident Manager with ITIL knowledge.
- Other info: Access to LinkedIn Learning and a fun, collaborative environment.
The predicted salary is between 36000 - 60000 £ per year.
On an ongoing basis, the Major Incident Manager will look closely at ways to enhance the function and ensure that analysts performing incident and problem management functions are fully briefed and knowledgeable in all aspects of the processes and procedures. The Major Incident Manager will also ensure that incidents logged are managed in a proactive and effective manner in accordance with contractual KPIs, whilst working closely with the Service Delivery Manager to develop more effective processes and procedures to ensure that multiple SLAs can be managed across the team.
The Major Incident Manager will also be responsible for driving through better working relationships with on-site teams and other referral groups, to bring about an improvement in the management of incidents. Candidates must have a strong track record of performing as a Major Incident Manager, ideally with a proven knowledge and understanding of how to align with ITIL processes. Ensuring that the Major Incident Management function within our clients is managed proactively and effectively to meet targets while also ensuring efficient communications across all Service Operations teams.
Managing peaks and troughs in activity to ensure that customers receive service excellence. Ensuring that standards and processes are implemented and adhered to. Liaising with all our clients ITSM Service Delivery team where necessary to ensure the provision of the service within agreed SLAs and to make recommendations for improvements. Sharing knowledge and experience in the form of coaching, mentoring, or training to team members. Attending Service Review Meetings. Managing small CSI projects, working within deadlines, prioritising your own workload. Facilitating and supporting the recruitment and selection of new team members. Providing management support in the absence of the Service Delivery Manager. Providing SME advice during the service transition/acceptance into service of new services.
The main objective of this role is to develop and improve the Incident Management function within organisations we work with, and the perception, both internal and external, of that function.
- Autonomy to develop and grow your skills and experience
- Be part of exciting project work that is making a difference in society
- Strong, inspiring and thought-provoking leadership
- A supportive and collaborative environment
- Development access to LinkedIn Learning, a management development programme and training
- Wellness 24/7 Confidential employee assistance programme
- Social - Breakfast Tuesdays, Thirsty Thursdays and Pizza on the last Thursday of each month as well as commitment to charitable causes
- Time off 25 days a year
- Pension Salary Exchange Scheme with 4% employer contribution and 5% employee contribution
- Discretionary Company Bonus based on company and individual performance
- Life Assurance of 4 times base salary
- Private Medical Insurance which is non-contributory (spouse and dependants included)
- Worldwide Travel Insurance which is non-contributory (spouse and dependants included)
Major Incident Manager - ITIL in City of Westminster employer: Methods
Contact Detail:
Methods Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Major Incident Manager - ITIL in City of Westminster
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and don’t be shy about asking for introductions. We all know that sometimes it’s not just what you know, but who you know that can help you land that Major Incident Manager role.
✨Tip Number 2
Prepare for those interviews by brushing up on ITIL processes and incident management strategies. We recommend doing mock interviews with friends or using online platforms to get comfortable with common questions. The more prepared you are, the more confident you’ll feel when it’s time to shine!
✨Tip Number 3
Showcase your experience! When you get the chance to chat with potential employers, highlight your past successes in managing incidents and improving processes. We want to see how you’ve made a difference in previous roles, so come armed with examples that demonstrate your impact.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us. So go ahead, hit that apply button and let’s get the conversation started!
We think you need these skills to ace Major Incident Manager - ITIL in City of Westminster
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Major Incident Manager role. Highlight your experience with ITIL processes and any relevant achievements that showcase your ability to manage incidents effectively.
Craft a Compelling Cover Letter: Your cover letter should tell us why you're the perfect fit for this role. Share specific examples of how you've improved incident management in previous positions and how you align with our values at StudySmarter.
Showcase Your Communication Skills: As a Major Incident Manager, communication is key. Use your application to demonstrate your ability to liaise with teams and clients effectively. Clear, concise language will show us you can handle the demands of the role.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. This way, we can ensure your application gets the attention it deserves and you can easily track your progress!
How to prepare for a job interview at Methods
✨Know Your ITIL Inside Out
Make sure you brush up on your ITIL knowledge before the interview. Be ready to discuss how you've applied ITIL processes in your previous roles, especially in managing major incidents. This will show that you understand the framework and can align it with the company's needs.
✨Demonstrate Proactive Incident Management
Prepare examples of how you've managed incidents proactively in the past. Think about specific situations where you improved processes or enhanced communication across teams. This will highlight your ability to drive improvements and meet KPIs effectively.
✨Showcase Your Leadership Skills
Since this role involves mentoring and coaching, be ready to share experiences where you've led a team or supported colleagues in their development. Discuss how you foster collaboration and build strong relationships, as this is key to improving incident management functions.
✨Be Ready for Scenario Questions
Expect scenario-based questions that test your problem-solving skills. Practice articulating your thought process when faced with peaks and troughs in activity. This will demonstrate your ability to prioritise and manage workloads effectively under pressure.
