At a Glance
- Tasks: Join our Salesforce team to enhance and maintain our internal Salesforce platform.
- Company: Be part of Methods, a leading IT Services Consultancy transforming the public sector.
- Benefits: Enjoy 25 days off, private medical insurance, and a supportive work culture.
- Other info: Exciting projects, continuous learning, and opportunities for career growth await you.
- Why this job: Make a real impact while developing your skills in a collaborative environment.
- Qualifications: 2+ years of Salesforce experience and strong problem-solving skills required.
The predicted salary is between 37800 - 46200 £ per year.
The Salesforce team is responsible for the continual maintenance and development of the internal Salesforce org, the integral business operational platform.
The Salesforce Administrator will act as a key member of this team, helping to analyse and resolve user issues, drive adoption, resolve system bugs and implement stakeholder change requests.
The Salesforce Administrator will also design, create and deliver technical solutions on the Salesforce platform, ensuring that the org is continually fit for purpose.
The role will work across the full Salesforce platform, while developing subject matter expertise in Finance and Accounts processes within Certinia PSA and Certinia Accounting (FFA).
This includes troubleshooting financial data and process issues, supporting system improvements, and contributing to the migration of legacy automation into Salesforce Flow.
Responsibilities
- Participating in discovery sessions/workshops with business process stakeholders and users to gather/update solution requirements, performing gap analysis between Salesforce capabilities and enhancement needs
- Analysing user stories and translating these into deliverable working solutions and complete test scenarios
- Lead or assist with the design, development, testing and delivery of functional solutions within Salesforce, prioritising scalable, declaratively developed solutions
- Participating in user acceptance testing sessions
- Delivering user training
- Creating relevant user and administrator documentation to support solution rollouts
- 2nd line Salesforce BAU support
- Monitoring the internal ticketing system to ensure business queries are addressed in a timely manner
- Where relevant supporting / mentoring a junior administrator
- Tackling technical debt, including rationalisation and optimisation of existing automation
- Designing, building and maintaining complex record-triggered, scheduled and screen flows
- Identifying data quality issues and managing resolution of such instances
- Supporting Finance and Accounts teams with troubleshooting of Certinia PSA and Accounting (FFA) related issues
- Investigating financial data discrepancies including revenue recognition, billing, project financials, and accounting postings
- Working closely with Finance stakeholders to improve financial processes within Salesforce and Certinia
- Drawing on your Salesforce experience to identify opportunities to recommend scalable technical and/or 3rd party solutions to the Salesforce roadmap.
Requirements Essential
- 2+ years of Salesforce and Certinia administration, ideally in a business services industry, or equivalent consulting experience
- Strong experience supporting Certinia PSA and Certinia Accounting (FFA) or similar PSA/ERP systems
- Good understanding of finance and accounting concepts (billing, revenue, journals, project financials, GLA, etc.) (Mandatory)
- Strong hands-on experience building and maintaining Salesforce Flows (record-triggered, scheduled, screen flows)
- Hands-on configuration experience with Salesforce CRM Analytics/ Analytics Studio/ Tableau CRM
- Experience analysing and resolving automation conflicts and technical debt
- Experience within support team and client-facing roles, managing users and day-to-day issues through to resolution
- Ability to work independently, within teams, and cross-functionally with excellent communication skills
- Outstanding attention to detail and enjoy project ownership
- Strong logical reasoning and problem-solving skills
- Salesforce declarative configuration to expert level (Lightning UI)
- Experience supporting orgs with 200+ users
- Experience with delivering Change and Release Management best practices and sandbox management
- Experience presenting to technical and non-technical stakeholders
- Experience with Data Loader (or equivalent ETL tools)
- Ability to effectively prioritise competing requests while managing user expectations
- Excellent listening, oral and written communication skills
- Team player
- Fluent in English
Desirable
- Salesforce Administrator Certification (ADM-201)
- Advanced Salesforce Flow architecture and best practices
• Further Salesforce Certifications
- Advanced Administrator, Platform App Builder
- Experience working within a complex Salesforce org
- Experience leading/supporting/mentoring junior Administrator(s)
- Hands-on configuration experience with Conga and/or Docu Sign
- BA / Project Management certifications
- Bachelor's degree in computer science, information systems, business analysis/change management or related field.
Description Methods is a 100M+ IT Services Consultancy who has partnered with a range of central government departments and agencies to transform the way the public sector operates in the UK.
Established over 30 years ago and UK-based, we apply our skills in transformation, delivery, and collaboration from across the Methods Group, to create end-to-end business and technical solutions that are people-centred, safe, and designed for the future.
Our human touch sets us apart from other consultancies, system integrators and software houses - with people, technology, and data at the heart of who we are, we believe in creating value and sustainability through everything we do for our clients, staff, communities, and the planet.
We support our clients in the success of their projects while working collaboratively to share skill sets and solve problems.
At Methods we have fun while working hard; we are not afraid of making mistakes and learning from them.
Predominantly focused on the public-sector, Methods is now building a significant private sector client portfolio.
Methods was acquired by the Alten Group in early 2022.
This role will require you to have or be willing to go through Security Clearance.
As part of the onboarding process candidates will be asked to complete a Baseline Personnel Security Standard; details of the evidence required to apply may be found on the government website Gov.
UK.
If you are unable to meet this and any associated criteria, then your employment may be delayed, or rejected.
Details of this will be discussed with you at interview.
Benefits Methods is passionate about its people; we want our colleagues to develop the things they are good at and enjoy.
By joining us you can expect
- Autonomy to develop and grow your skills and experience
- Be part of exciting project work that is making a difference in society
- Strong, inspiring and thought-provoking leadership
- A supportive and collaborative environment
As well as this, we offer
- Development access to Linked In Learning, a management development programme and training
- Wellness 24/7 Confidential employee assistance programme
- Social - Breakfast Tuesdays, Thirsty Thursdays and Pizza on the last Thursday of each month as well as commitment to charitable causes
- Time off 25 days a year
- Pension Salary Exchange Scheme with 4% employer contribution and 5% employee contribution
- Discretionary Company Bonus based on company and individual performance
- Life Assurance of 4 times base salary
- Private Medical Insurance which is non-contributory (spouse and dependants included)
- Worldwide Travel Insurance which is non-contributory (spouse and dependants included)
- #J-18808-Ljbffr
Salesforce Administrator in City of London employer: Methods
At Methods, we pride ourselves on being an excellent employer that fosters a collaborative and innovative work culture. Our remote Senior Fabric Architect role offers the flexibility to work from home while also providing opportunities for professional growth through mentorship and engagement with senior stakeholders. With a focus on modern data platforms and a commitment to employee development, joining our team means being part of a forward-thinking company that values your contributions and supports your career aspirations.
StudySmarter Expert Advice🤫
We think this is how you could land Salesforce Administrator in City of London
✨Join Local Tech Meetups
Get out there and mingle with fellow developers by joining local tech meetups. It’s a fantastic way to meet people who might be working at Methods or know someone who does. Plus, you can pick up some trendy tech skills and trends while you're at it!
✨Contribute to Open Source Projects
Show off your coding chops by jumping into open-source projects. Not only does this give you practical experience, but it also gets you noticed in the dev community. You'll create a killer portfolio that speaks volumes about your skills to Methods.
✨Tap into Online Developer Communities
Don’t underestimate the power of online developer communities like GitHub, Stack Overflow, and even Reddit. Participate in discussions, share your projects, and build your visibility. We can often find opportunities through these channels that can lead to a full-time gig at companies like Methods.
✨Explore Job Boards Specifically for Tech Roles
Keep your eyes peeled on job boards that focus on tech roles. Sites like TechCareers or Stack Overflow Jobs can often have listings for companies like Methods that might not show up on broader job sites. Make it a habit to check these regularly, and don’t hesitate to apply directly through our website!
We think you need these skills to ace Salesforce Administrator in City of London
Some tips for your application 🫡
Show off your coding skills:When applying for a software engineering role, it's super important to showcase your coding skills. Make sure your CV includes your tech stack, any relevant programming languages you’re comfortable with, and examples of projects you've worked on. If you have a GitHub profile, link it up! We love to see code in action.
Tailor your portfolio:For a full-time role, we’d expect to see some solid examples of your work in your portfolio. Make sure to include at least two or three projects that highlight your problem-solving skills and your ability to work with different technologies. Focus on the projects that are most relevant to the position at Methods.
Craft a killer cover letter:Your cover letter is your chance to stand out—make it personal! Explain why you want to work at Methods and how your skills align with the role. Show us your passion for software development. We dig enthusiastic candidates who understand the value of collaboration and continuous learning!
Be clear and concise:When it comes to writing your CV and cover letter, clarity is key. Avoid jargon that could confuse us and stick to simple, direct language. Highlight your achievements with quantifiable results where possible, and keep everything easy to read. A well-organised application goes a long way!
How to prepare for a job interview at Methods
✨Brush Up on Your Coding Skills
For a full-time software engineering role, it's crucial that we stay sharp with our coding abilities. Expect technical questions that might involve solving problems on the spot or discussing algorithms. Practise on platforms like LeetCode or HackerRank to get comfortable with the types of questions that often come up.
✨Know Your Tools and Frameworks
Make sure we’re well-acquainted with the tools and technologies listed in the job description. Familiarise ourselves with any specific frameworks or programming languages mentioned. If Methods uses React or Node.js, for instance, be ready to discuss how we’ve used them in previous projects or coursework.
✨Showcase Your Projects
Bring along a portfolio that highlights our best work. This could be code samples, GitHub repositories, or any side projects we’ve built. Make sure we can talk through our thought process for each project, especially the challenges we faced and how we solved them—this shows our problem-solving skills in action.
✨Prepare for Behavioural Questions
While technical skills are key, full-time positions also require cultural fit. Be ready to discuss our previous experiences and how we handle teamwork, conflict, and deadlines. Brush up on the STAR method—Situation, Task, Action, Result—to clearly articulate our past experiences when discussing how we've contributed to a team.
