At a Glance
- Tasks: Provide technical support for Linux and macOS users, troubleshooting issues and managing incidents.
- Company: Join Methods, a leading IT Services Consultancy focused on digital transformation.
- Benefits: Enjoy 25 days off, wellness programmes, and opportunities for professional development.
- Other info: Be part of exciting projects that contribute to meaningful societal change.
- Why this job: Make a real impact while developing your skills in a supportive environment.
- Qualifications: Experience with Linux and macOS support, strong troubleshooting and communication skills.
The predicted salary is between 31500 - 38500 £ per year.
- Service Desk Analyst – Linux & mac OS
- About Methods
Methods is a £100M+ IT Services Consultancy that partners with central government departments, agencies, and commercial organisations to deliver meaningful digital transformation.
Established over 30 years ago and UK-based, we combine expertise in transformation, delivery, technology, and collaboration to create people-centred solutions that deliver lasting value.
Predominantly focused on the public sector, whilst continuing to expand its private sector presence, Methods combines deep consulting expertise with the capability and scale of the Alten Group, which acquired Methods in 2022.
Role Overview
- We are seeking a
- Service Desk Analyst with strong technical support and troubleshooting experience across
Red Hat Enterprise Linux (RHEL) and mac OS environments. The role will provide first-line and second-line support for users, devices, applications, access and connectivity issues.
Key Responsibilities
- Provide technical support and troubleshooting for Linux and mac OS users.
- Diagnose operating system, application, hardware, network and access issues.
- Manage incidents, document resolutions and escalate complex issues appropriately.
- Support user accounts, authentication, permissions and security controls.
- Support device enrollment, compliance and configuration through MDM platforms.
- Assist with software installation, patching and operating system updates.
Requirements
- Linux / RHEL Skills
- Confident Linux command-line and shell usage.
- File, directory, permissions, user and group management.
- Log and system monitoring using journalctl, tail, systemctl and similar tools.
- Troubleshooting CPU, memory, disk and service issues.
- RHEL package management using dnf and Red Hat Subscription Management.
- Basic SELinux and firewalld knowledge.
- Troubleshooting login, SSH, disk encryption and access issues.
- Basic TCP/IP, DNS, Wi-Fi and VPN troubleshooting.
- Network testing using tools such as ping, traceroute and nc.
- mac OS Skills
- Good understanding of mac OS Tahoe 26
, Finder and System Settings.
- Troubleshooting local and Microsoft Entra ID-managed accounts.
- Password, authentication, Keychain and permissions troubleshooting.
- Experience with
- Apple Business Manager (ABM) and MDM solutions such as
- Intune and/or Jamf
- Troubleshooting device enrollment, compliance and management profiles.
- Application installation and troubleshooting using DMG, PKG, App Store and Company Portal.
- Understanding of File Vault, Gatekeeper, firewall, System Extensions and security controls.
- Troubleshooting mac OS and application updates and patching.
- Diagnostic Tools
Experience with
Linux
Terminal, journalctl, systemctl, dnf and network diagnostic tools.
• mac OS
Activity Monitor, Console, System Information, Disk Utility, Keychain Access and Terminal.
MDM
Intune and/or Jamf management consoles.
Essential Experience
- Previous Service Desk, Desktop Support or Technical Support experience.
- Practical experience supporting Linux and mac OS in an enterprise environment.
- Good networking, security and endpoint-management knowledge.
- Strong troubleshooting and analytical skills.
- Excellent communication and customer-service skills.
- Ability to work independently, prioritise incidents and escalate where required.
Desirable
- RHEL certification or equivalent experience.
- Experience with Microsoft Entra ID, Intune, Jamf and Apple Business Manager.
- ITIL/service-management experience.
- Experience working in a security-conscious enterprise environment.
Benefits
Methods is passionate about its people. We want our colleagues to develop the things they are good at and enjoy.
- By joining us you can expect
- Autonomy to develop and grow your skills and experience
- Be part of exciting project work that is making a difference in society
- Strong, inspiring and thought-provoking leadership
- A supportive and collaborative environment
As well as this, we offer
- Development access to Linked In Learning, a management development programme and training
- Wellness 24/7 Confidential employee assistance programme
- Social events in our office– Breakfast Tuesdays, Thirsty Thursdays and Pizza on the last Thursday of each month as well as commitment to charitable causes
- Time off 25 days a year, with additional holiday purchase scheme.
- Pension Salary Exchange Scheme with 4% employer contribution and 5% employee contribution
- Life Assurance of 4 times base salary
- Private Medical Insurance which is non-contributory (spouse and dependants included)
- Worldwide Travel Insurance which is non-contributory (spouse and dependants included)
Service Desk - Linux & MacOS in Birmingham employer: Methods
Methods is an exceptional employer, offering a dynamic and supportive work culture that prioritises collaboration and innovation. With a strong focus on employee development through access to training and wellness programmes, team members are empowered to grow their skills while contributing to meaningful projects that positively impact society. The hybrid working model and commitment to work-life balance further enhance the appeal of joining this forward-thinking consultancy.
