Senior Service Designer in Birmingham

Senior Service Designer

Methods is a £100M+ IT Services Consultancy based in Birmingham, England, UK that partners with central government departments and agencies to transform the way the public sector operates. Established over 30 years ago, we deliver end‑to‑end, people‑centred, safe and future‑ready solutions across the Methods Group.

Responsibilities

• Identifying, developing, and applying best practice and standards to design services in line with government expectations
• Advocating for users and understanding user needs to create simple, effective and accessible services
• Creating service maps, blueprints and other artefacts
• Mapping user journeys, processes and visualising design problems
• Articulating and solving complex problems from end to end
• Communicating concepts to users and stakeholders
• Persuading and selling ideas through storytelling
• Using GDS/GOV.UK style guides and service design standards
• Cohesively collaborating with multidisciplinary teams, sharing design work and participating in research

Day‑to‑Day Activities

• Advocate for user‑centric design and contribute to the Methods design community, sharing ideas and best practices
• Drive personal learning and development, seeking opportunities to grow expertise
• Provide project support and guidance to other team members in the service design community of practice
• Mentor and coach junior team members within the service design community of practice
• Support probation and annual reviews for junior team members
• Assist in training and development plans with the Head of SD and Deputy Director of UCD
• Help with bid support to the Head of SD and Deputy Director of UCD
• Assist permanent staff hiring when required

Essential Skills

• Communicating design ideas in understandable terms
• Explaining abstract concepts to diverse audiences
• Recognising technology constraints within design solutions
• Running workshops, facilitating discussions and collaborating with other professions
• Conducting user research and interpreting findings to inform design
• Building prototypes at varying fidelity levels
• Working within an agile environment

Qualifications

• Relevant industry experience

Benefits

• Autonomy to develop and grow your skills and experience
• Engage in meaningful projects that impact society
• Strong, inspiring and thought‑provoking leadership
• Supportive and collaborative environment
• Management development programme and training
• 24/7 confidential employee assistance programme
• Flexible working including home working and part‑time options
• Social activities such as office parties and charitable initiatives
• 25 days of annual leave plus bank holidays, with option to buy 5 extra days
• 2 paid days per year to volunteer in local communities or charities
• Salary Exchange Scheme with 4% employer contribution and 5% employee contribution
• Discretionary company bonus based on performance
• Life assurance of 4 times base salary
• Private medical insurance (non‑contributory, spouse and dependants included)
• Worldwide travel insurance (non‑contributory)
• Enhanced maternity and paternity pay
• Season ticket loan and cycle‑to‑work scheme

Seniority Level

Mid‑Senior level

Employment Type

Full‑time

Job Function

Design, Art/Creative, and Information Technology

Location

Birmingham, England, United Kingdom