At a Glance
- Tasks: Lead customer engagement and ensure top-notch service delivery.
- Company: Methods, a forward-thinking company based in Birmingham.
- Benefits: Flexible working, training opportunities, and 25 days annual leave plus bank holidays.
- Other info: Join a dynamic team focused on continuous improvement.
- Why this job: Make a real difference in customer experience while developing your career.
- Qualifications: In-depth ITIL knowledge and strong communication skills required.
The predicted salary is between 50000 - 60000 £ per year.
Methods in Birmingham is looking for a Service Delivery Manager to oversee customer engagement and ensure high-quality service delivery. This role involves managing customer relationships, monitoring service quality, and leading improvement initiatives.
The ideal candidate will have in-depth knowledge of ITIL, customer service experience, and strong communication skills. Benefits include flexible working, training opportunities, and 25 days of annual leave plus bank holidays.
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We think you need these skills to ace Senior Service Delivery & Customer Experience Lead in Birmingham
Service Delivery Management
Customer Engagement
ITIL
Customer Service Experience
Communication Skills
Monitoring Service Quality
Improvement Initiatives
