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- Tasks: Provide 2nd/3rd line support and improve application stability for critical government services.
- Company: Join a forward-thinking team dedicated to enhancing public sector technology.
- Benefits: Enjoy competitive salary, wellness programmes, and generous time off.
- Why this job: Make a real impact on public services while developing your technical skills.
- Qualifications: 3-5 years in application support with strong troubleshooting skills.
- Other info: Dynamic role with opportunities for career growth and continuous learning.
The predicted salary is between 36000 - 60000 £ per year.
We are building a permanent AMS capability to support a set of critical government services and are looking for an experienced AMS Engineer to be part of that foundation. This role combines hands-on technical support with long-term ownership of applications, service quality, and operational improvement. You will play a key role in improving stability, resilience, and supportability of systems over time. This is a technical engineering position operating at 2nd/3rd line, closely aligned with development and delivery teams.
Requirements:
- Provide 2nd / 3rd line support for live and pre-production applications
- Own incidents through investigation, resolution, and closure, including root cause analysis
- Work with developers and infrastructure teams on root cause and permanent fixes
- Execute and maintain smoke test for application and daily operational checks and reports
- Analyse logs, metrics, and monitoring data to diagnose issues
- Support releases and deployments, including out-of-hours activity where required
- Work within ITIL-aligned processes (Incident, Problem, Change)
- Communicate clearly with stakeholders during incidents and service disruptions
- Strong experience in Application Support / AMS / Production Support
- Proven troubleshooting experience in distributed backend systems
- Comfortable working directly on Servers (Linux/Windows) to diagnose issues
- Shell scripting and/or Node.js
- Java (debugging and OO concepts)
- RESTful APIs
- SQL / PostgreSQL
- Jenkins and CI/CD pipelines
- Usage of tools like Confluence, Halo/ServiceNow, Jira, etc
- Application servers' knowledge
- Confident working in live service environments under pressure
Desirable:
- Excellent communication & written skills
- Microservice-based architectures
- Ability to work independently, learn applications quickly, and adapt in a BAU support environment
- Automation or scripting to improve operational efficiency
- Experience supporting public sector or regulated systems
- Minimum 3 to 5 years' experience within an application support role
Additional Information:
- This role involves rotational shift working (Monday to Saturday 08:00 - 20:00)
- SC clearance is required for access to systems
- Immediate impact and rapid onboarding expected
Why Join?
- Be part of building a permanent AMS function, not just maintaining it.
- Develop long-term ownership and deep system knowledge.
- Opportunities to grow into senior AMS, platform, SRE, or engineering roles.
- Work on meaningful public services with real user impact.
Benefits:
- Autonomy to develop and grow your skills and experience
- Be part of exciting project work that is making a difference in society
- Strong, inspiring and thought-provoking leadership
- A supportive and collaborative environment.
- Development access to LinkedIn Learning, a management development programme and training
- Wellness 24/7 confidential employee assistance programme
- Social - Breakfast Tuesdays, Thirsty Thursdays and Pizza on the last Thursday of each month as well as commitment to charitable causes
- Time off 25 days a year
- Pension Salary Exchange Scheme with 4% employer contribution and 5% employee contribution
- Discretionary Company Bonus based on company and individual performance
- Life Assurance of 4 times base salary
- Private Medical Insurance which is non-contributory (spouse and dependants included)
- Worldwide Travel Insurance which is non-contributory (spouse and dependants included)
AMS Engineer employer: Methods
Contact Detail:
Methods Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land AMS Engineer
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend meetups, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by practising common technical questions related to AMS roles. Brush up on your troubleshooting skills and be ready to discuss your experience with distributed backend systems and application support.
✨Tip Number 3
Showcase your problem-solving skills during interviews. Be ready to walk through how you've handled incidents in the past, including your approach to root cause analysis and working with development teams for permanent fixes.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are genuinely interested in joining our team.
We think you need these skills to ace AMS Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the AMS Engineer role. Highlight your experience in application support, troubleshooting, and any relevant technical skills like SQL or Node.js. We want to see how your background aligns with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how you can contribute to our mission. Be sure to mention your experience with ITIL processes and working under pressure, as these are key for us.
Showcase Your Technical Skills: In your application, don't forget to showcase your technical skills clearly. Mention your experience with distributed backend systems, shell scripting, and any tools like Jira or ServiceNow that you've used. We love seeing candidates who can hit the ground running!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it’s super easy to do!
How to prepare for a job interview at Methods
✨Know Your Tech Inside Out
Make sure you brush up on your technical skills, especially around application support and troubleshooting. Be ready to discuss your experience with distributed backend systems, SQL/PostgreSQL, and any scripting languages like Shell or Node.js. The more confident you are in these areas, the better you'll impress the interviewers.
✨Showcase Your Problem-Solving Skills
Prepare to share specific examples of how you've handled incidents in the past. Think about times when you performed root cause analysis or worked with development teams to implement permanent fixes. This will demonstrate your ability to own incidents and improve service quality.
✨Communicate Clearly and Effectively
Since this role involves communicating with stakeholders during incidents, practice articulating your thoughts clearly. You might be asked to explain complex technical issues, so being able to simplify your explanations will show that you can bridge the gap between technical and non-technical audiences.
✨Understand the Company Culture
Familiarise yourself with the company’s mission and values, especially their commitment to public services. Be prepared to discuss how your personal values align with theirs and how you can contribute to building a permanent AMS function. This shows you're not just looking for a job, but a place where you can make a real impact.
