DescriptionMethods Business and Digital Technology LimitedMethods is a 100M+ IT Services Consultancy who has partnered with a range of central government departments and agencies to transform the way the public sector operates in the UK.
Read on to find out what you will need to succeed in this position, including skills, qualifications, and experience.
Established over 30 years ago and UK-based, we apply our skills in transformation, delivery, and collaboration from across the Methods Group, to create end-to-end business and technical solutions that are people-centred, safe, and designed for the future.Our human touch sets us apart from other consultancies, system integrators and software houses
- with people, technology, and data at the heart of who we are, we believe in creating value and sustainability through everything we do for our clients, staff, communities, and the planet.We support our clients in the success of their projects while working collaboratively to share skill sets and solve problems.
At Methods we have fun while working hard; we are not afraid of making mistakes and learning from them.Predominantly focused on the public-sector, Methods is now building a significant private sector client portfolio.Methods was acquired by the Alten Group in early 2022.About the roleWe are looking for an experienced Service Transition Lead to join a major technology transformation programme and lead the controlled transition of new and changed services into live operation.This is a critical role within the programme, ensuring that technology solutions are not only technically ready to go live, but are also supportable, operationally understood and ready to be owned by the organisation's service teams.You will work across technical workstreams including identity, endpoints, Microsoft 365, applications, infrastructure, networks and security, coordinating the activities required to move services safely from design and delivery into operational use.The role will ensure that each pilot, migration wave and cutover is supported by appropriate operational readiness, including support models, processes, knowledge, monitoring, documentation, training and clearly defined ownership.You will act as the bridge between programme delivery and live service operations, ensuring that services are transitioned in a controlled manner and that operational teams have the information, tools and capabilities they need to support users effectively from day one.This role will require strong coordination across technical and service-management teams, with the ability to identify supportability gaps early and drive them to resolution before go-live.What you will doAs the Service Transition Lead, you will own and coordinate the service-transition approach across the transformation programme.You will:Define the overall service-transition strategy, transition approach and operational acceptance criteria for the programme.Develop and maintain transition plans covering pilots, migration waves, cutovers and subsequent handover into business-as-usual operations.Establish clear entry and exit criteria for each stage of service transition, ensuring that operational readiness is demonstrated rather than assumed.Coordinate service design and operational readiness activities across technical workstreams and service-management teams.Work closely with programme, project and technical leads to ensure operational requirements are considered throughout the design and delivery lifecycle.Ensure appropriate support models are defined and agreed before services enter production.Establish clear service ownership, support responsibilities, escalation paths, SLAs and OLAs.Ensure that monitoring, alerting, capacity, availability, backup, recovery and security processes are appropriately designed and operationally understood.Confirm that service-management processes are in place for incident, problem, change, request and knowledge management.Oversee the production and quality of operational documentation, including runbooks, knowledge articles, service records, support procedures, technical documentation and user/support guidance.Ensure that appropriate training and knowledge
Service Transition Lead in Kennington employer: Methods Consulting
As a Database Designer with us, you'll enjoy the flexibility of remote work while being part of a dynamic team that values your growth and contributions. Our supportive culture fosters collaboration and innovation, offering you opportunities to engage in impactful projects that make a difference in society. With comprehensive benefits including wellness programmes, generous leave, and professional development resources, we are committed to ensuring you thrive both personally and professionally.
