UCD&D Domain Expert

About Methods: Methods is a £100M+ IT Services Consultancy who has partnered with a range of central government departments and agencies to transform the way the public sector operates in the UK. Established over 30 years ago and UK-based, we apply our skills in transformation, delivery, and collaboration from across the Methods Group, to create end-to-end business and technical solutions that are people-centred, safe, and designed for the future. Our human touch sets us apart from other consultancies, system integrators and software houses - with people, technology, and data at the heart of who we are, we believe in creating value and sustainability through everything we do for our clients, staff, communities, and the planet.

Domain Expert Role Overview: As a User Centered Design & Delivery Expert, you will play a pivotal role at the intersection of client engagement, strategic delivery, and brand representation. You will shape how Methods communicates its value, supports business growth, and showcases its transformation expertise through pre-sales activity, thought leadership, and high-impact marketing content. You will collaborate closely with Delivery, Sales, and Marketing to translate our work into clear, compelling, and outcome-focused narratives.

Key Responsibilities and Experience:

• Project Expertise: Provide expert consultancy, technical leadership, and delivery assurance across client assignments. Lead discovery activities, assessments, stakeholder interviews, and service maturity reviews. Develop strategies, operating models, transformation roadmaps, and business cases. Design and facilitate client workshops, including vision-setting, prioritisation, and technical decision-making. Offer hands‑on delivery support as an interim lead or specialist where required. Support implementation of the skills matrix and deliver project‑specific training to uplift team capability. Participate in programme governance, risk assessment, and quality assurance for major initiatives.
• Pre‑Sales: Shape early client conversations, understand challenges, and define clear, compelling responses. Lead scoping activities and host client workshops to refine requirements and solution options. Develop high‑quality proposals, presentations, and capability statements for bids and frameworks. Support Sales and Bid Teams with subject‑matter expertise and strategic narrative development. Contribute to account planning, pipeline development, and identification of future market opportunities.
• Service Offerings: Work with Competency Centre leadership to develop, refine, and evolve service propositions. Identify future customer or market challenges and ensure our offerings reflect best practice and emerging trends. Build and maintain partnerships with external organisations to strengthen service capability.
• Training & Community: Mentor and support Specialists, providing technical guidance and career development. Produce training materials and deliver capability‑building courses aligned to domain expertise. Continue developing your own skills in line with Competency Centre objectives.
• External Communication: Represent Methods through thought leadership, attending events, speaking engagements, and external forums. Produce high‑quality blogs, insight articles, whitepapers, or multimedia content to showcase expertise. Support Marketing to develop compelling stories and campaigns that highlight client outcomes and Methods’ value.

Key Experience: To be effective in this role, you must have relevant delivery experience sufficient to interact with senior clients, delivery teams, and respond to tenders. This will include the following areas for your domain: Agile Project Delivery, Product Vision & Strategy, Inclusive & Ethical User Research, E2E Service Design & Journey Mapping, Interaction & Visual Design (UX/UI), Prototyping & Usability Testing, Agile Software Development, Content Design & Information Architecture, Accessibility Auditing & Compliance, Continuous Improvement & Service Optimisation.

Why you’ll love this role: You will love the role if you want to make a real impact while growing your career in a supportive, forward‑thinking organisation. Methods combines the agility of a consultancy with the purpose of public‑sector transformation, giving you the opportunity to shape meaningful outcomes for citizens, government and national services. In this hybrid sales and delivery role, you will build trusted relationships with clients, spot opportunities to solve complex challenges and then lead the teams that bring those solutions to life.

At Methods, your work matters, your voice is heard, and your career can thrive. Methods is passionate about its people; we want our colleagues to develop the things they are good at and enjoy.

By joining us you can expect:

• Autonomy to develop and grow your skills and experience
• Be part of exciting project work that is making a difference in society
• Strong, inspiring and thought‑provoking leadership
• A supportive and collaborative environment

Development: A management development programme, and training.

Wellness: 24/7 confidential employee assistance programme, Flexible Working including home working and part time.

Time Off: 25 days of annual leave a year, plus bank holidays, with the option to buy 5 extra days each year.

Volunteering: 2 paid days per year to volunteer in our local communities or within a charity organisation.

Pension: Salary Exchange Scheme with 4% employer contribution and 5% employee contribution.

Discretionary Company Bonus based on company and individual performance, Life Assurance of 4 times base salary, Private Medical Insurance which is non‑contributory (spouse and dependants included), Worldwide Travel Insurance which is non‑contributory (spouse and dependants included), Enhanced Maternity and Paternity Pay, Travel season ticket loan, cycle to work scheme.