At a Glance
- Tasks: Lead service design and ensure smooth transitions into operation for impactful public sector projects.
- Company: Join a £100M+ IT consultancy transforming the public sector with a human touch.
- Benefits: Enjoy flexible working, wellness support, and 25 days annual leave plus bank holidays.
- Other info: Collaborative culture with fun office events and opportunities for community volunteering.
- Why this job: Make a real difference in society while developing your skills in a supportive environment.
- Qualifications: Experience in service design, ITIL knowledge, and strong communication skills required.
The predicted salary is between 45000 - 55000 £ per year.
Methods Business and Digital Technology Limited is a £100M+ IT Services Consultancy who has partnered with a range of central government departments and agencies to transform the way the public sector operates in the UK. Established over 30 years ago and UK-based, we apply our skills in transformation, delivery, and collaboration from across the Methods Group, to create end‑to‑end business and technical solutions that are people‑centred, safe, and designed for the future. Our human touch sets us apart from other consultancies, system integrators and software houses - with people, technology, and data at the heart of who we are, we believe in creating value and sustainability through everything we do for our clients, staff, communities, and the planet. We support our clients in the success of their projects while working collaboratively to share skill sets and solve problems. At Methods we have fun while working hard; we are not afraid of making mistakes and learning from them. Predominantly focused on the public‑sector, Methods is now building a significant private sector client portfolio. Methods was acquired by the Alten Group in early 2022.
Role Description
- Candidates must have a strong track record of performing a Service Design and Introduction role, ideally with a proven knowledge and understanding of how these align with ITIL processes.
- Responsible for the planning and coordination of resources to ensure that services are effectively transitioned into service operation and that any changes to live services or retirements from live service are controlled.
- Responsible for the creation of service designs in accordance with the agreed service level targets.
- Responsible for the design and documentation of ITIL based service support models.
- Contributes to the efficiency & effectiveness of service delivery by ensuring the adherence to discrete standard models and the consideration of service‑related non‑functional requirements during on‑boarding.
- Documentation of the responsibilities of suppliers in service support and that the responsibilities match their contractual commitments.
- Provides coordination between projects, suppliers, Service Operations, and live services teams.
- Updates to the Service Catalogue to ensure it is maintained, contains accurate information on all operational services and those being prepared to be run operationally.
- Ensuring that the service designs follow the standard approach for Capacity, Availability, Information Security and IT Service Continuity Management.
- Identification of the Operational Level Agreements and underpinning contracts required to operate the service.
- Creation or amendment of standard Service Designs, Service sheets and user‑facing service collateral.
- Documentation of process flows across all in‑scope service support processes.
Person Specification
This role would best suit an individual who has a proven track record in delivery in a similar role.
- Proven Experience and execution of service design/architecture and Introduction.
- Experience of working in a high‑pressured environment.
- ITIL Foundation Certificate (minimum) or Service Design Lifecycle module (preferable).
- Experience of SLA reporting, Key Performance Indicators, Dashboard reporting and Trend Analysis.
- Supplier management experience.
- Experience in case management toolsets – preferably ServiceNow.
- Excellent working knowledge of Microsoft Office – particularly Excel.
- Proven experience in communicating with a variety of stakeholders at different levels.
- Strong Team working skills.
- Able to work without supervision.
- Strong inter‑personal skills.
Benefits
By joining us you can expect:
- Autonomy to develop and grow your skills and experience.
- Be part of exciting project work that is making a difference in society.
- Strong, inspiring, and thought‑provoking leadership.
- A supportive and collaborative environment.
As well as this we offer:
- Development – access to LinkedIn Learning, a management development programme, and training.
- Wellness – 24/7 confidential employee assistance programme.
- Flexible Working – including home working and part time.
- Social – office parties, breakfast Tuesdays, monthly pizza Thursdays, Thirsty Thursdays, and commitment to charitable causes.
- Time Off – 25 days of annual leave a year, plus bank holidays, with the option to buy 5 extra days each year.
- Volunteering – 2 paid days per year to volunteer in our local communities or within a charity organisation.
- Pension – Salary Exchange Scheme with 4% employer contribution and 5% employee contribution.
- Life Assurance – of 4 times base salary.
- Private Medical Insurance – which is non‑contributory (spouse and dependants included).
- Worldwide Travel Insurance – which is non‑contributory (spouse and dependants included).
- Enhanced Maternity and Paternity Pay.
- Travel – season ticket loan, cycle to work scheme.
For a full list of benefits please visit our website (www.methods.co.uk/careers/benefits).
Service Design & Introduction - ITIL employer: Methods Business and Digital Technology
Methods Business and Digital Technology Limited is an exceptional employer, offering a vibrant work culture that prioritises collaboration, innovation, and personal growth. With a strong focus on the public sector, employees engage in meaningful projects that make a real difference in society, while enjoying benefits such as flexible working arrangements, comprehensive wellness programmes, and opportunities for professional development. The supportive environment fosters autonomy and encourages team spirit, making it an ideal place for individuals looking to thrive in their careers.
Contact Details:
Methods Business and Digital Technology Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Service Design & Introduction - ITIL
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at events. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Show them you’re not just another candidate; you’re genuinely interested in what they do and how you can contribute.
✨Tip Number 3
Practice your pitch! Be ready to explain your experience and how it aligns with the role. Keep it concise but impactful – you want to leave a lasting impression.
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email can set you apart from other candidates and shows your enthusiasm for the role.
We think you need these skills to ace Service Design & Introduction - ITIL
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that align with the Service Design & Introduction role. Highlight your ITIL knowledge and any relevant projects you've worked on, as this will show us you're a great fit for the position.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about service design and how your background makes you the perfect candidate. Don't forget to mention why you want to work with Methods specifically!
Showcase Your Team Spirit:We love collaboration at Methods! In your application, share examples of how you've worked effectively in teams, especially in high-pressure environments. This will help us see how you'd fit into our supportive culture.
Apply Through Our Website:To make sure your application gets to us without a hitch, apply directly through our website. It’s the best way to ensure we see your amazing skills and experiences right away!
How to prepare for a job interview at Methods Business and Digital Technology
✨Know Your ITIL Inside Out
Make sure you brush up on your ITIL knowledge, especially the Service Design and Introduction aspects. Be ready to discuss how these processes align with real-world scenarios, as this will show your understanding of their importance in service delivery.
✨Showcase Your Experience
Prepare specific examples from your past roles where you've successfully managed service transitions or designed service support models. Highlight any challenges you faced and how you overcame them, as this demonstrates your problem-solving skills.
✨Understand Their Culture
Research Methods' approach to collaboration and their focus on people-centred solutions. Be prepared to discuss how you can contribute to their fun yet hard-working environment, and share any experiences that reflect a similar culture.
✨Ask Insightful Questions
Prepare thoughtful questions about the role and the company. Inquire about their current projects, team dynamics, or how they measure success in service delivery. This shows your genuine interest and helps you assess if it's the right fit for you.
