At a Glance
- Tasks: Lead exciting service design projects and align them with ITIL processes.
- Company: Join a £100M+ IT Services Consultancy making a real difference.
- Benefits: Enjoy flexible working, wellness support, and 25 days annual leave.
- Other info: Access to training, social events, and opportunities for community volunteering.
- Why this job: Be part of impactful projects in a supportive and collaborative environment.
- Qualifications: Strong background in service design, ITIL knowledge, and excellent communication skills.
The predicted salary is between 45000 - 55000 £ per year.
Methods Business and Digital Technology Limited, a £100M+ IT Services Consultancy, is seeking a Service Design & Introduction - ITIL professional to join their team. The successful candidate will have a strong track record of performing a Service Design and Introduction role, ideally with a proven knowledge and understanding of how these align with ITIL processes.
Requirements
- Strong track record of performing a Service Design and Introduction role
- Proven knowledge and understanding of how Service Design and Introduction align with ITIL processes
- ITIL Foundation Certificate (minimum) or Service Design Lifecycle module (preferable)
- Experience of working in a high-pressured environment
- SLA reporting, Key Performance Indicators, Dashboard reporting and Trend Analysis
- Supplier management experience
- Experience in case management toolsets – preferably ServiceNow
- Excellent working knowledge of Microsoft Office – particularly Excel
- Proven experience in communicating with a variety of stakeholders at different levels
- Strong Team working skills
- Able to work without supervision
- Strong inter-personal skills
Benefits
- Autonomy to develop and grow your skills and experience
- Be part of exciting project work that is making a difference in society
- Strong, inspiring, and thought-provoking leadership
- A supportive and collaborative environment
- Development – access to LinkedIn Learning, a management development programme, and training
- Wellness – 24/7 confidential employee assistance programme
- Flexible Working – including home working and part time
- Social – office parties, breakfast Tuesdays, monthly pizza Thursdays, Thirsty Thursdays, and commitment to charitable causes
- Time Off – 25 days of annual leave a year, plus bank holidays, with the option to buy 5 extra days each year
- Volunteering – 2 paid days per year to volunteer in our local communities or within a charity organisation
- Pension – Salary Exchange Scheme with 4% employer contribution and 5% employee contribution
- Life Assurance – of 4 times base salary
- Private Medical Insurance – which is non-contributory (spouse and dependants included)
- Worldwide Travel Insurance – which is non-contributory (spouse and dependants included)
- Enhanced Maternity and Paternity Pay
- Travel – season ticket loan, cycle to work scheme
Service Design & Introduction - ITIL in Manchester employer: Methods Business and Digital Technology
Methods Business and Digital Technology Limited is an exceptional employer, offering a dynamic work environment where innovation meets collaboration. With a strong focus on employee development through access to training resources like LinkedIn Learning and a supportive culture that encourages autonomy, team members can thrive while contributing to impactful projects. Located in a vibrant area, the company also promotes a healthy work-life balance with flexible working options, generous leave policies, and a commitment to community engagement.
Contact Details:
Methods Business and Digital Technology Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Service Design & Introduction - ITIL in Manchester
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their approach to Service Design and ITIL processes. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 3
Practice your communication skills! Since you'll be dealing with various stakeholders, being able to articulate your thoughts clearly is key. Try mock interviews with friends or use online platforms to get feedback.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Service Design & Introduction - ITIL in Manchester
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Service Design & Introduction role. Highlight your experience with ITIL processes and any relevant projects you've worked on. We want to see how your skills align with what we're looking for!
Showcase Your Skills:Don’t just list your skills; demonstrate them! Use specific examples from your past roles that showcase your ability to work under pressure, manage suppliers, and communicate effectively with stakeholders. This will help us see you in action.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Explain why you're passionate about Service Design and how your background makes you a perfect fit for our team. We love seeing enthusiasm and a personal touch in applications.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at Methods Business and Digital Technology
✨Know Your ITIL Inside Out
Make sure you brush up on your ITIL knowledge, especially the Service Design and Introduction aspects. Be ready to discuss how these processes align with real-world scenarios, as this will show your understanding and practical application of the framework.
✨Showcase Your Experience
Prepare specific examples from your past roles that highlight your experience in Service Design and Introduction. Use the STAR method (Situation, Task, Action, Result) to structure your answers, making it easier for the interviewers to see your impact.
✨Communicate Effectively
Since you'll be dealing with various stakeholders, practice articulating your thoughts clearly and confidently. Think about how you can tailor your communication style to different audiences, whether they are technical or non-technical.
✨Demonstrate Team Spirit
Be ready to discuss how you've successfully collaborated with teams in high-pressure environments. Highlight your interpersonal skills and give examples of how you’ve contributed to team success, as this is crucial for the role.
