Senior Delivery Manager in Manchester

Methods Business and Digital Technology Limited is a £100M+ IT Services Consultancy that has partnered with a range of central government departments and agencies to transform the way the public sector operates in the UK. Established over 30 years ago and UK-based, we apply our skills in transformation, delivery, and collaboration from across the Methods Group to create end-to-end business and technical solutions that are people-centred, safe, and designed for the future.

Our human touch sets us apart from other consultancies, system integrators, and software houses. With people, technology, and data at the heart of who we are, we believe in creating value and sustainability through everything we do for our clients, staff, communities, and the planet. We support our clients in the success of their projects while working collaboratively to share skill sets and solve problems. At Methods, we have fun while working hard; we are not afraid of making mistakes and learning from them.

We are recruiting for a Senior Delivery Manager on a permanent basis. You will have a passion for both delivering user-centred digital services and supporting junior and mid-level Delivery Managers in their career progression. You will have experience of working in a public sector environment, with a working knowledge of public sector standards and principles, such as the Service Standard.

You will divide your time between:

• Working as a 'hands-on' Senior Delivery Manager for client projects or across a client portfolio.
• Supporting recruitment of both permanent and contract Delivery Managers for Methods.
• Providing some coaching/mentoring for Delivery Managers and junior/graduate Delivery Managers.

Key responsibilities include:

• Being the first point of contact for the client with the wider team, needing to be credible and influential in liaising with clients.
• Facilitating agile delivery and transformation on client projects, acting as a servant-leader for multidisciplinary teams.
• Managing and communicating project risks, issues, and dependencies.
• Supporting on managing project budgets and budget burn down.
• Ensuring we are delivering for our clients against the statement of work, and raising risks and issues internally when needed.

Your responsibilities within the Methods Digital Delivery Management Team include:

• Helping create a welcoming, safe, and inclusive team environment.
• Coaching more junior team members in Agile and Lean practices.
• Providing support for junior members of the team, including helping them manage issues that arise on client work.

In all your work, you will:

• Champion user needs and accessibility.
• Understand the GDS Service Manual and Service Standard and coach others.
• Advocate for the use of agile methodologies.

Skills we are looking for:

• Communication skills to mediate between people and manage stakeholder expectations.
• Life-cycle perspective to lead teams through the full product life cycle.
• Maintaining delivery momentum by optimising the delivery flow of teams.
• Planning beyond product delivery and identifying dependencies.
• Understanding team dynamics and having strong mediation skills.
• Considerable experience in using agile methodologies.

We know not everyone will have all of the skills we are looking for. We are happy to support you to grow your skill set through working with our experienced teams, individual mentoring, and formal training.

Additional skills and behaviours that would be useful include:

• Advocating for fully accessible and inclusive services.
• Taking a proactive approach to addressing environmental issues.
• Taking a proactive approach to diversity, equity, and inclusion.

Benefits include:

• Autonomy to develop and grow your skills and experience.
• Exciting project work that is making a difference in society.
• Strong, inspiring leadership.
• A supportive and collaborative environment.
• Access to LinkedIn Learning and a management development programme.
• 24/7 confidential employee assistance programme.
• Flexible working, including home working and part-time options.
• 25 days of annual leave plus bank holidays, with the option to buy 5 extra days each year.
• 2 paid days per year to volunteer in local communities or charities.
• Pension scheme with employer and employee contributions.
• Discretionary company bonus based on performance.
• Life assurance of 4 times base salary.
• Private medical insurance (non-contributory).
• Worldwide travel insurance (non-contributory).
• Season ticket loan and cycle to work scheme.