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- Tasks: Enhance incident management processes and ensure effective communication across teams.
- Company: Join a £100M+ IT consultancy transforming the public sector in the UK.
- Benefits: 25 days off, private medical insurance, and wellness support.
- Why this job: Make a real impact on society while developing your skills in a supportive environment.
- Qualifications: Proven experience as a Major Incident Manager with ITIL knowledge.
- Other info: Enjoy social events and opportunities for professional growth.
The predicted salary is between 36000 - 60000 £ per year.
Methods Business and Digital Technology Limited is a £100M+ IT Services Consultancy that has partnered with a range of central government departments and agencies to transform the way the public sector operates in the UK. Established over 30 years ago and UK-based, we apply our skills in transformation, delivery, and collaboration from across the Methods Group to create end-to-end business and technical solutions that are people-centred, safe, and designed for the future.
Our human touch sets us apart from other consultancies, system integrators, and software houses. With people, technology, and data at the heart of who we are, we believe in creating value and sustainability through everything we do for our clients, staff, communities, and the planet. We support our clients in the success of their projects while working collaboratively to share skill sets and solve problems. At Methods, we have fun while working hard; we are not afraid of making mistakes and learning from them.
The main objective of this role is to develop and improve the Incident Management function within organisations we work with, and the perception, both internal and external, of that function.
Responsibilities:- The Major Incident Manager will look closely at ways to enhance the function and ensure that analysts performing incident and problem management functions are fully briefed and knowledgeable in all aspects of the processes and procedures.
- Ensure that incidents logged are managed in a proactive and effective manner in accordance with contractual KPIs, whilst working closely with the Service Delivery Manager to develop more effective processes and procedures.
- Drive better working relationships with on-site teams and other referral groups to improve the management of incidents.
- Manage peaks and troughs in activity to ensure that customers receive service excellence.
- Ensure that standards and processes are implemented and adhered to.
- Liaise with all clients' ITSM Service Delivery team where necessary to ensure the provision of the service within agreed SLAs and to make recommendations for improvements.
- Share knowledge and experience in the form of coaching, mentoring, or training to team members.
- Attend Service Review Meetings as required.
- Manage small CSI projects, working within deadlines, prioritising your own workload.
- Facilitate and support the recruitment and selection of new team members.
- Provide management support in the absence of the Service Delivery Manager.
- Provide SME advice during the service transition/acceptance into service of new services.
Candidates must have a strong track record of performing as a Major Incident Manager, ideally with a proven knowledge and understanding of ITIL processes.
By joining us you can expect:- Autonomy to develop and grow your skills and experience.
- Be part of exciting project work that is making a difference in society.
- Strong, inspiring, and thought-provoking leadership.
- A supportive and collaborative environment.
- Access to LinkedIn Learning, a management development programme, and training.
- 24/7 Confidential employee assistance programme.
- Social events – Breakfast Tuesdays, Thirsty Thursdays, and Pizza on the last Thursday of each month.
- 25 days of time off a year.
- Pension Salary Exchange Scheme with 4% employer contribution and 5% employee contribution.
- Discretionary Company Bonus based on company and individual performance.
- Life Assurance of 4 times base salary.
- Private Medical Insurance which is non-contributory (spouse and dependants included).
- Worldwide Travel Insurance which is non-contributory (spouse and dependants included).
Major Incident Manager - ITIL employer: Methods Business and Digital Technology
Contact Detail:
Methods Business and Digital Technology Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Major Incident Manager - ITIL
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or attend industry events. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with your own. This will help you stand out as someone who genuinely cares about being part of their team.
✨Tip Number 3
Practice your responses to common interview questions, but keep it natural. Use the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your experience effectively.
✨Tip Number 4
Don’t forget to follow up after your interview! A simple thank-you email can leave a lasting impression and show your enthusiasm for the role. Plus, it keeps you on their radar!
We think you need these skills to ace Major Incident Manager - ITIL
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Major Incident Manager role. Highlight your experience with ITIL processes and any relevant achievements that showcase your ability to manage incidents effectively.
Craft a Compelling Cover Letter: Your cover letter should tell us why you're the perfect fit for this role. Share specific examples of how you've improved incident management in previous positions and how you align with our values at Methods.
Showcase Your Soft Skills: Don’t forget to highlight your soft skills! As a Major Incident Manager, strong communication and collaboration are key. Let us know how you've built relationships and worked with teams to achieve success.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and keep track of it as we review candidates!
How to prepare for a job interview at Methods Business and Digital Technology
✨Know Your ITIL Inside Out
Make sure you brush up on your ITIL knowledge before the interview. Be ready to discuss how you've applied ITIL processes in your previous roles, especially in managing major incidents. This will show that you understand the framework and can align it with the company's needs.
✨Showcase Your Communication Skills
As a Major Incident Manager, effective communication is key. Prepare examples of how you've successfully liaised with teams and clients in the past. Highlight any situations where your communication skills helped resolve incidents or improve processes.
✨Demonstrate Problem-Solving Abilities
Be ready to share specific instances where you've tackled complex problems during major incidents. Discuss your approach to managing peaks and troughs in activity, and how you ensured service excellence under pressure. This will illustrate your proactive mindset.
✨Emphasise Team Collaboration
Methods values collaboration, so be prepared to talk about how you've worked with cross-functional teams. Share experiences where you've coached or mentored team members, and how you’ve built strong working relationships to enhance incident management.
