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- Tasks: Design user-centred services and create impactful solutions for the public sector.
- Company: Join a leading IT consultancy transforming public services in the UK.
- Benefits: Enjoy flexible working, wellness support, and opportunities for professional development.
- Other info: Be part of a fun, supportive team with exciting project work.
- Why this job: Make a real difference in society while developing your skills in a collaborative environment.
- Qualifications: Passion for service design and experience in user-centred methodologies.
The predicted salary is between 36000 - 60000 £ per year.
Methods Business and Digital Technology Limited is a £100M+ IT Services Consultancy who has partnered with a range of central government departments and agencies to transform the way the public sector operates in the UK. Established over 30 years ago and UK-based, we apply our skills in transformation, delivery, and collaboration from across the Methods Group, to create end-to-end business and technical solutions that are people-centred, safe, and designed for the future. Our human touch sets us apart from other consultancies, system integrators and software houses - with people, technology, and data at the heart of who we are, we believe in creating value and sustainability through everything we do for our clients, staff, communities, and the planet. We support our clients in the success of their projects while working collaboratively to share skill sets and solve problems. At Methods we have fun while working hard; we are not afraid of making mistakes and learning from them. Predominantly focused on the public-sector, Methods is now building a significant private sector client portfolio. Methods was acquired by the Alten Group in early 2022.
Your role: We are recruiting for a Service Designer on a permanent basis. You will have a passion for designing services that help users to achieve their goal. Your responsibilities will include:
- Researching and mapping the current service from the perspective of the customer, the product team, and the wider organisation
- Running workshops to solve problems, explore solutions, and formulate ideas
- Designing user journeys and artifacts such as service blueprints
- Building prototypes to test solutions and ideas
- Understanding, interpreting, and communicating user needs
- Making sure that user needs are at the core of product development
Requirements:
- Talking about digital products and the GDS Service Standard in a way that people understand
- Understanding how policy or technology constraints affect the development of your product, and how digitalisation benefits the user
- Experience helping the user-centered design team to work effectively together
- Service design techniques, for example blueprinting, future blueprinting, rapid ideation
- Presenting and influencing decision makers
- Planning and running workshops with stakeholders, end users and/or front line service providers
- Leveraging metrics and user feedback to define and refine services
We know not everyone will have all of the skills we are looking for. We are happy to support you to grow your skill set and experience through our training budget, working with our experienced teams and mentoring.
Additional skills and behaviours:
- Working in an agile environment
- Experience advocating for fully accessible and inclusive services
- Taking a proactive approach to addressing environmental issues, embedding environmental responsibility in practices and standards, and encouraging clients to consider innovative solutions within the scope of work
- Taking a proactive approach to diversity, equity and inclusion internally and with clients
- The ability to solve complex problems, for example sketching, wireframing, prototyping and usability testing
- Distilling and visualising complex information simply
- Experienced in using Sketch, Figma, Invision or similar design tools
- Experience in managing story development in tools such as VSTS/Azure DevOps or similar
- Ability to understand complex financial issues combined with deep analytical skills
This role will require you to have or be willing to go through Security Clearance. As part of the onboarding process candidates will be asked to complete a Baseline Personnel Security Standard; details of the evidence required to apply may be found on the government website Gov.UK. If you are unable to meet this and any associated criteria, then your employment may be delayed, or rejected. Details of this will be discussed with you at interview.
Benefits: Why Join Methods? Methods is passionate about its people; we want our colleagues to develop the things they are good at and enjoy. By joining us you can expect:
- Autonomy to develop and grow your skills and experience.
- Be part of exciting project work that is making a difference in society.
- Strong, inspiring, and thought-provoking leadership.
- A supportive and collaborative environment.
As well as this we offer:
- Development – access to LinkedIn Learning, a management development programme, and training.
- Wellness – 24/7 confidential employee assistance programme.
- Flexible Working – including home working and part-time.
- Social – office parties, breakfast Tuesdays, monthly pizza Thursdays, Thirsty Thursdays, and commitment to charitable causes.
- Time Off – 25 days of annual leave a year, plus
Service Designer in London employer: Methods Business and Digital Technology
Contact Detail:
Methods Business and Digital Technology Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Designer in London
✨Tip Number 1
Get your networking game on! Connect with folks in the industry, especially those at Methods. LinkedIn is a great place to start. Don’t be shy; drop them a message and express your interest in the Service Designer role!
✨Tip Number 2
Show off your skills in action! If you’ve got a portfolio, make sure it’s up to date with your best service design projects. Bring it along to interviews or share it online to give us a taste of what you can do.
✨Tip Number 3
Prepare for those interviews by practising common questions related to service design. Think about how you can demonstrate your user-centred approach and problem-solving skills. We love hearing about real-life examples!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at Methods.
We think you need these skills to ace Service Designer in London
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm for service design shine through! We want to see how much you care about creating user-centred solutions that make a difference.
Tailor Your Application: Make sure to customise your application to highlight the skills and experiences that align with our job description. We love seeing how your background fits into what we do at Methods!
Be Clear and Concise: Keep your writing straightforward and to the point. We appreciate clarity, so avoid jargon and make it easy for us to understand your ideas and experiences.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Methods Business and Digital Technology
✨Know Your User-Centred Design
Make sure you brush up on user-centred design principles before the interview. Be ready to discuss how you've applied these techniques in your previous roles, especially when it comes to service design. Highlight any experience you have with methods like blueprinting or rapid ideation.
✨Showcase Your Workshop Skills
Since running workshops is a key part of the role, prepare examples of workshops you've facilitated. Talk about how you engaged participants, solved problems, and explored solutions. This will demonstrate your ability to collaborate effectively with stakeholders and users.
✨Communicate Clearly About Digital Products
Practice explaining digital products and the GDS Service Standard in simple terms. The interviewers will want to see that you can communicate complex ideas clearly, so think of ways to break down technical jargon into relatable concepts.
✨Bring Your Prototyping A-Game
Be ready to discuss your experience with prototyping tools like Sketch, Figma, or Invision. If possible, bring along examples of your work to showcase your design process and how you've tested solutions. This will help illustrate your hands-on experience and creativity.