At a Glance
- Tasks: Lead service design and ensure smooth transitions into service operations.
- Company: Join a £100M+ IT Services Consultancy transforming the public sector.
- Benefits: Enjoy flexible working, wellness support, and 25 days annual leave.
- Other info: Collaborative environment with strong leadership and growth opportunities.
- Why this job: Make a real impact on society through exciting project work.
- Qualifications: Experience in service design and ITIL processes required.
The predicted salary is between 40000 - 50000 £ per year.
Methods Business and Digital Technology Limited is a £100M+ IT Services Consultancy that has partnered with a range of central government departments and agencies to transform the way the public sector operates in the UK. Established over 30 years ago and UK-based, we apply our skills in transformation, delivery, and collaboration from across the Methods Group to create end-to-end business and technical solutions that are people-centred, safe, and designed for the future.
Our human touch sets us apart from other consultancies, system integrators, and software houses. With people, technology, and data at the heart of who we are, we believe in creating value and sustainability through everything we do for our clients, staff, communities, and the planet. We support our clients in the success of their projects while working collaboratively to share skill sets and solve problems. At Methods, we have fun while working hard; we are not afraid of making mistakes and learning from them.
Predominantly focused on the public sector, Methods is now building a significant private sector client portfolio. Methods was acquired by the Alten Group in early 2022.
Role Description
Candidates must have a strong track record of performing a Service Design and Introduction role, ideally with a proven knowledge and understanding of how these align with ITIL processes. Responsibilities include:
- Planning and coordination of resources to ensure that services are effectively transitioned into service operation.
- Creation of service designs in accordance with the agreed service level targets.
- Design and documentation of ITIL based service support models.
- Contributing to the efficiency and effectiveness of service delivery by ensuring adherence to discrete standard models.
- Documentation of the responsibilities of suppliers in service support.
- Coordination between projects, suppliers, Service Operations, and live services teams.
- Updating the Service Catalogue to ensure it is maintained and contains accurate information.
- Ensuring that service designs follow the standard approach for Capacity, Availability, Information Security, and IT Service Continuity Management.
- Identification of the Operational Level Agreements and underpinning contracts required to operate the service.
- Creation or amendment of standard Service Designs, Service sheets, and user-facing service collateral.
- Documentation of process flows across all in-scope service support processes.
Person Specification
This role would best suit an individual who has a proven track record in delivery in a similar role. Requirements include:
- Proven experience and execution of service design/architecture and Introduction.
- Experience of working in a high-pressured environment.
- ITIL Foundation Certificate (minimum) or Service Design Lifecycle module (preferable).
- Experience of SLA reporting, Key Performance Indicators, Dashboard reporting, and Trend Analysis.
- Supplier management experience.
- Experience in case management toolsets – preferably ServiceNow.
- Excellent working knowledge of Microsoft Office – particularly Excel.
- Proven experience in communicating with a variety of stakeholders at different levels.
- Strong team working skills.
- Able to work without supervision.
- Strong inter-personal skills.
Benefits
Methods is passionate about its people; we want our colleagues to develop the things they are good at and enjoy. By joining us you can expect:
- Autonomy to develop and grow your skills and experience.
- Be part of exciting project work that is making a difference in society.
- Strong, inspiring, and thought-provoking leadership.
- A supportive and collaborative environment.
As well as this we offer:
- Development – access to LinkedIn Learning, a management development programme, and training.
- Wellness – 24/7 confidential employee assistance programme.
- Flexible Working – including home working and part time.
- Social – office parties, breakfast Tuesdays, monthly pizza Thursdays, Thirsty Thursdays, and commitment to charitable causes.
- Time Off – 25 days of annual leave a year, plus bank holidays, with the option to buy 5 extra days each year.
- Volunteering – 2 paid days per year to volunteer in our local communities or within a charity organisation.
- Pension – Salary Exchange Scheme with 4% employer contribution and 5% employee contribution.
- Life Assurance – of 4 times base salary.
- Private Medical Insurance – which is non-contributory (spouse and dependants included).
- Worldwide Travel Insurance – which is non-contributory (spouse and dependants included).
- Enhanced Maternity and Paternity Pay.
- Travel – season ticket loan, cycle to work scheme.
For a full list of benefits please visit our website.
Service Design & Introduction - ITIL in London employer: Methods Business and Digital Technology
Methods Business and Digital Technology Limited is an exceptional employer that prioritises the growth and well-being of its employees. With a strong focus on collaboration, innovation, and making a positive impact in society, Methods offers a supportive work culture, flexible working arrangements, and numerous development opportunities, including access to training and wellness programmes. Employees enjoy a vibrant social atmosphere, generous leave policies, and comprehensive benefits, making it a rewarding place to build a meaningful career in the IT services sector.
Contact Details:
Methods Business and Digital Technology Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Service Design & Introduction - ITIL in London
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at events. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Show them you’re not just another candidate; you’re genuinely interested in what they do and how you can contribute.
✨Tip Number 3
Practice your pitch! You should be able to explain your experience and skills in a way that aligns with the job description. Keep it concise and relevant to the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive!
We think you need these skills to ace Service Design & Introduction - ITIL in London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Service Design & Introduction role. Highlight your experience with ITIL processes and service design, as this will show us you understand what we're looking for.
Showcase Your Skills:Don’t just list your skills; give us examples of how you've used them in past roles. Whether it's managing suppliers or creating service designs, we want to see how you’ve made an impact!
Be Authentic:Let your personality shine through in your application. We value a human touch, so don’t be afraid to share your passion for service design and how you can contribute to our fun and collaborative culture.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, you’ll find all the info you need about us there!
How to prepare for a job interview at Methods Business and Digital Technology
✨Know Your ITIL Inside Out
Make sure you brush up on your ITIL knowledge, especially the Service Design and Introduction aspects. Be ready to discuss how these processes align with real-world scenarios, as this will show your understanding and practical application of the framework.
✨Showcase Your Service Design Experience
Prepare specific examples from your past roles where you've successfully created service designs or managed transitions. Highlight any challenges you faced and how you overcame them, as this demonstrates your problem-solving skills and resilience in high-pressure environments.
✨Understand Their Culture
Research Methods' approach to collaboration and their focus on people-centred solutions. Be prepared to discuss how you can contribute to their fun yet hardworking environment, and share any experiences that reflect a similar culture in your previous roles.
✨Engage with Stakeholders
Since the role involves communicating with various stakeholders, think of ways to demonstrate your strong interpersonal skills. Prepare to discuss how you've effectively managed relationships in the past, particularly in supplier management or team settings, to show you can thrive in their collaborative atmosphere.
