At a Glance
- Tasks: Plan and coordinate resources for effective service transitions and manage changes to live services.
- Company: Join Methods Business and Digital Technology Limited, a leader in innovative IT solutions.
- Benefits: Enjoy flexible working, wellness support, and 25 days annual leave plus bank holidays.
- Other info: Be part of exciting projects with opportunities for professional growth and community volunteering.
- Why this job: Make a real difference in society while developing your skills in a supportive environment.
- Qualifications: Strong background in Service Design, ITIL knowledge, and excellent communication skills.
The predicted salary is between 40000 - 50000 £ per year.
Methods Business and Digital Technology Limited is looking for a Service Design & Introduction professional with a strong track record of performing a Service Design and Introduction role, ideally with a proven knowledge and understanding of how these align with ITIL processes. The successful candidate will be responsible for planning and coordinating resources to ensure services are effectively transitioned into service operation and that any changes to live services or retirements from live service are controlled.
Requirements
- Strong track record of performing a Service Design and Introduction role
- Proven knowledge and understanding of how Service Design and Introduction align with ITIL processes
- Experience of working in a high-pressured environment
- ITIL Foundation Certificate (minimum) or Service Design Lifecycle module (preferable)
- Experience of SLA reporting, Key Performance Indicators, Dashboard reporting and Trend Analysis
- Supplier management experience
- Experience in case management toolsets – preferably ServiceNow
- Excellent working knowledge of Microsoft Office – particularly Excel
- Proven experience in communicating with a variety of stakeholders at different levels
- Strong Team working skills
- Able to work without supervision
- Strong inter-personal skills
Benefits
- Autonomy to develop and grow your skills and experience
- Part of exciting project work that is making a difference in society
- Strong, inspiring, and thought-provoking leadership
- A supportive and collaborative environment
- Development – access to LinkedIn Learning, a management development programme, and training
- Wellness – 24/7 confidential employee assistance programme
- Flexible Working – including home working and part time
- Social – office parties, breakfast Tuesdays, monthly pizza Thursdays, Thirsty Thursdays, and commitment to charitable causes
- Time Off – 25 days of annual leave a year, plus bank holidays, with the option to buy 5 extra days each year
- Volunteering – 2 paid days per year to volunteer in our local communities or within a charity organisation
- Pension – Salary Exchange Scheme with 4% employer contribution and 5% employee contribution
- Life Assurance – of 4 times base salary
- Private Medical Insurance – which is non-contributory (spouse and dependants included)
- Worldwide Travel Insurance – which is non-contributory (spouse and dependants included)
- Enhanced Maternity and Paternity Pay
- Travel – season ticket loan, cycle to work scheme
Service Design & Introduction - ITIL in Leeds employer: Methods Business and Digital Technology
Methods Business and Digital Technology Limited is an exceptional employer that fosters a supportive and collaborative work culture, offering employees the autonomy to develop their skills while contributing to meaningful projects that positively impact society. With a strong emphasis on employee wellness, flexible working arrangements, and generous benefits such as private medical insurance and enhanced parental pay, the company prioritises both professional growth and personal well-being, making it an attractive place for those seeking a rewarding career in Service Design and Introduction.
Contact Details:
Methods Business and Digital Technology Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Service Design & Introduction - ITIL in Leeds
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand how they align with ITIL processes and be ready to discuss your experience in service design. Show them you’re not just a fit on paper but also in spirit!
✨Tip Number 3
Practice your pitch! Be clear about your skills and how they relate to the role. Highlight your experience with SLA reporting and stakeholder communication – these are key in this field.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace Service Design & Introduction - ITIL in Leeds
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Service Design & Introduction role. Highlight your experience with ITIL processes and any relevant projects you've worked on. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background makes you a perfect fit. Don’t forget to mention your experience in high-pressure environments and your communication skills.
Showcase Your Achievements:When detailing your experience, focus on specific achievements rather than just duties. Use metrics where possible, like improvements in SLA reporting or successful project completions. We love numbers that tell a story!
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any updates. Plus, it’s super easy!
How to prepare for a job interview at Methods Business and Digital Technology
✨Know Your ITIL Inside Out
Make sure you brush up on your ITIL knowledge, especially how Service Design and Introduction align with its processes. Be ready to discuss specific examples from your past experiences where you've successfully applied these principles.
✨Showcase Your Stakeholder Communication Skills
Prepare to demonstrate your ability to communicate effectively with various stakeholders. Think of instances where you've navigated complex conversations or managed expectations, as this will highlight your interpersonal skills.
✨Be Ready for High-Pressure Scenarios
Since the role involves working in a high-pressured environment, come prepared with examples of how you've thrived under pressure. Share stories that showcase your problem-solving abilities and how you maintain composure when things get tough.
✨Familiarise Yourself with Reporting Tools
Get comfortable with SLA reporting, KPIs, and dashboard reporting. If you have experience with ServiceNow or similar case management toolsets, be ready to discuss how you've used them to improve service delivery.
